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Customer Success Manager Remote Jobs in Rochester Hills, MI

TEKsystems

REMOTE CSR

Detroit, MI · Remote

$17.50/hr

This role contributes directly to customer satisfaction, retention, and the overall success of the ... Maintain accurate and complete customer service notes and documentation in the CRM system. Process ...

Insperity

Sales Support Manager

Detroit, MI · Remote

... customer success. This position partners closely with Account Managers, suppliers, and OEM ... Paid time off, flexible schedule and remote schedule with frequent travel to clients in the Detroit ...

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Airspace Link, Inc.

General Applicants

Detroit, MI · On-site +1

Hello! Airspace Link, Inc. is growing and looking for talent in BD - Sales, Customer Success ... In short, the right remote candidates are considered, though preference may be given to local ...

Sbdinc

Account Manager, Engineered Products

Troy, MI · Remote

... support customer success and business growth. The Person: * Bachelor's degree inEngineering ... Join us! #LI-Remote #LI-LG1 We Don't Just Build The World, We Build Innovative Technology Too.

Everlight Solar

Human Resources Assistant

Detroit, MI · Remote

$30K - $40K/yr

... hiring manager and coordinating communication between job applicants. This is a FULLY REMOTE ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Rochester Hills, MI

Customer Success Manager Remote information

See Rochester Hills, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success manager remote in Rochester Hills, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs

What job categories do people searching Customer Success Manager Remote jobs in Rochester Hills, MI look for?

The top searched job categories for Customer Success Manager Remote jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Customer Success Manager Remote jobs?

Cities near Rochester Hills, MI with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Sales Representative Mid-West (New)

Hourly, Inc.

Warren, MI • Remote

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description

Location: Field-based / Remote (U.S.)
Employment Type: W-2, Base Salary + Commission
Compensation: $60,000 Base + Commission + Residuals
First-Year On-Target Earnings (OTE): $120,000 at plan

Why This Is a Strong Opportunity
  • Build a book of business: Earn upfront commissions and long-term residual income as your client base grows.
  • Uncapped upside: No commission ceilings — higher performance unlocks higher commission tiers.
  • Hunter-focused role: High-activity, high-volume sales motion with short sales cycles.
  • Strong product-market fit: Payroll and Workers’ Comp are mission-critical services for SMBs.
  • Autonomy with support: You own your pipeline and territory, backed by sales enablement, Customer Success, and modern tools.
About Hourly

Hourly is a fast-growing fintech company that simplifies payroll and workers’ compensation for small and mid-sized businesses in the U.S.

Our platform delivers:

  • Payroll runs in under 30 seconds
  • Same-day direct deposit
  • Seamless payroll + Workers’ Comp integration
  • Unlimited payroll runs at no extra cost
  • Elimination of surprise Workers’ Comp audits
  • 85%+ retention when payroll and WC are sold together

Hourly’s product is proven, sticky, and designed for SMBs — making it a strong sell for high-performing sales professionals.

The Opportunity

As a Sales Representative, you will focus on generating new business by selling Hourly’s payroll and Workers’ Comp solution to small and mid-sized businesses.

This is a true hunter role. You will own your territory, generate your own pipeline, close new accounts, and build long-term residual income through consistent performance.

What You’ll Do
  • Prospect and generate pipeline: Drive outbound activity, referrals, events, and partner-sourced leads; maintain a healthy 3–4x pipeline coverage.
  • Manage the full sales cycle: From first outreach to first payroll run, including discovery, demos, proposal development, and close.
  • Build referral partnerships: Develop relationships with CPAs, insurance brokers, financial advisors, and banks.
  • Forecast accurately: Maintain strong CRM hygiene, deal-stage accuracy, and weekly forecasting.
  • Collaborate cross-functionally: Partner with Customer Success to ensure smooth onboarding and strong early retention.
  • Provide market feedback: Share insights from the field to inform product, messaging, and go-to-market strategy.

Requirements

    • 1+ years of B2B field or territory sales experience, ideally in:
      • Payroll, HCM, Workers’ Comp, insurance, uniforms, food service, or SMB-focused industries
    • Proven new-logo hunter with consistent outbound prospecting experience
    • Comfort selling to small business owners, especially in construction, restaurant, and service industries
    • Experience managing short sales cycles in high-volume environments
    • Strong written and verbal communication skills
    • Self-starter mindset with the ability to plan and execute within a territory
    • Proficiency with Google Workspace and modern CRM tools
    • Bachelor’s degree preferred

Benefits

  • Medical, dental, vision, and life insurance
  • 401(k)
  • Unlimited time off
  • 100% remote
  • Communication stipend, client entertainment budget, mileage and expense reimbursement
Ready to Own Your Success?

If you’re a driven B2B sales professional who thrives on prospecting, closing new business, and building long-term income through residuals — we’d love to talk.

Hourly is an equal opportunity employer committed to building a diverse and inclusive team.