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Customer Success Manager Remote Jobs in Rochester Hills, MI

CBRE

Lease Admin Manager (Remote)

Detroit, MI · On-site +1

... customers. What You'll Do: * Provide formal supervision to employees. Monitor the training and ... company's success. CBRE provides reasonable accommodations in job application procedures for ...

Directive

B2B Marketing Manager(Remote US)

Detroit, MI · Remote

$80K - $85K/yr

... our customers here at Directive. In this role, you will directly work with no more than seven ... Own the success of SMB clients, across channels * Handle client relationships with poise ...

Autodesk

Senior Program Manager, GTM PMO

Novi, MI · On-site +1

$108K - $109K/yr

This position is hybrid/remote and reports to the Senior Manager of GTM PMO. Responsibilities ... Partner with Sales, Customer Success, Enablement, Operations, Product, Technology, and Data ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Rochester Hills, MI

Customer Success Manager Remote information

See Rochester Hills, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success manager remote in Rochester Hills, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What job categories do people searching Customer Success Manager Remote jobs in Rochester Hills, MI look for?

The top searched job categories for Customer Success Manager Remote jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Customer Success Manager Remote jobs?

Cities near Rochester Hills, MI with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Sr. Client Success Manager - Payments

Huntington

Bloomfield Hills, MI • On-site, Remote

$93K - $189K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago

Job description

Description

Summary:

Responsible for growing and maintaining client relationships, in an existing portfolio of enterprise level customers. through a consultative selling approach to cross-selling value-added services, including card processing, ACH, fraud mitigation, POS (point of service) systems, etc. ensuring all risk, regulatory and profitability goals are met. Will work with commercial customers.

Duties and Responsibilities:

  • Grow and maintain client relationships, in an existing portfolio of enterprise level customers. through a consultative selling approach to cross-selling value-added services, including card processing, ACH, fraud mitigation, POS (point of service) systems, etc. ensuring all risk, regulatory and profitability goals are met.  Will work with commercial customers.
  • Serve as a trusted advisor to commercial and large account clients, building long-term relationships and delivering strategic payment solutions.  Present strategic recommendations and performance reviews to C-level stakeholders, demonstrating clear business value and ROI.
  • Lead complex sales engagements with a consultative approach. Negotiate pricing, terms, and contracts with precision and professionalism.
  • Work closely with internal teams including product, operations, and compliance to ensure seamless delivery and support of merchant services.
  • Stay current on industry trends, regulatory changes, and competitive dynamics to proactively advise clients and influence internal strategy.
  • Perform other duties and projects as assigned.

Basic Qualifications:

  • Bachelor's degree in accounting, finance, accounting, or economics
  • 10+ years successful merchant services, payments for financial technology relationship or sales experience.
  • 3+ years management experience

Preferred Qualifications:

  • Proven success managing large or complex accounts.
  • Demonstrated ability to sell the spectrum of payments products (card processing, ACH, fraud mitigation, point of sales system, etc.), create brand awareness and successfully generate meaningful new client relationships in specified commercial space.
  • Deep knowledge of payment products and industry applications 
  • Strong executive presence and ability to communicate effectively with senior stakeholders.
  • Excellent interpersonal, verbal and written communication skills, as well as negotiation and presentation skills
  • Consultative mindset with a passion for solving client challenges.
  • Strong analytical and strategic planning abilities
  • Proficient using O365, MS Word, MS Excel, and PowerPoint, as well as treasury technology and systems
  • Master’s degree (MBA or similar) in a relevant field
  • Established network of industry contacts and involvement in industry associations


Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

93,000.00 - 189,000.00 USD Annual

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). 


Huntington is an Equal Opportunity Employer.


Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.


Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.


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