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Customer Success Manager Remote Jobs in Rochester Hills, MI

CBRE

Lease Admin Manager (Remote)

Detroit, MI · On-site +1

... customers. What You'll Do: * Provide formal supervision to employees. Monitor the training and ... company's success. CBRE provides reasonable accommodations in job application procedures for ...

Directive

B2B Marketing Manager(Remote US)

Detroit, MI · Remote

$80K - $85K/yr

... our customers here at Directive. In this role, you will directly work with no more than seven ... Own the success of SMB clients, across channels * Handle client relationships with poise ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Rochester Hills, MI

Customer Success Manager Remote information

See Rochester Hills, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager remote jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success manager remote in Rochester Hills, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What cities near Rochester Hills, MI are hiring for Customer Success Manager Remote jobs?

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Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Remote Client Success & Onboarding Specialist

700Credit

Southfield, MI • Remote

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

700Credit is seeking a Client Success Onboarding Specialist to manage the implementation and training of our solutions for new and existing clients from Florida or Georgia. You will analyze client needs, develop tailored training, and ensure all activities run on time with high customer satisfaction. The ideal candidate will have strong client communication, problem-solving, and process-improvement skills, and be comfortable traveling as needed.

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