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Customer Success Manager Remote Jobs in Oak Ridge, TN

Vehlo

Customer Success Manager

Knoxville, TN · On-site +1

Customer Success Manager About Vehlo We started Vehlo in 2019 with a simple goal: to be the ... Demonstrated ability to train on software products using remote learning tools, i.e. Zoom.

Vehlo

Customer Success Manager

Knoxville, TN · On-site +1

$50K/yr

Remote, US About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite ... We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results ...

HMG Careers

Sales Manager Remote

Knoxville, TN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Priority1

Territory Manager-Remote

Knoxville, TN · On-site +1

These talented men and women drive our business, and we are committed to their success. Priority1 ... The Priority1 value proposition delivers best in class solutions for customers, while also reducing ...

SFG & NCC

Medicare Contracting Specialist

Knoxville, TN · Remote

Knoxville, TN (in-office/hybrid) or Remote (TN, GA, SC, FL, MI, MO, VA, PA, TX, KS) Remote team ... Experience in onboarding, customer success, account management, or client support * CRM experience ...

Cisco

Solutions Architect - Splunk (Remote)

Knoxville, TN · On-site +1

$60.25 - $79.25/hr

Partner with product, marketing, specialist, technical sales, and customer success teams to ideate and develop new strategic initiatives that drive organizational growth. * Strategic Account ...

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Customer Success Manager Remote information

See Oak Ridge, TN salary details

$31.1K

$79.4K

$133.8K

How much do customer success manager remote jobs pay per year?

As of Aug 1, 2026, the average yearly pay for customer success manager remote in Oak Ridge, TN is $79,413.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $94,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to Become a Remote Customer Success Manager

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs
What job categories do people searching Customer Success Manager Remote jobs in Oak Ridge, TN look for? The top searched job categories for Customer Success Manager Remote jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for Customer Success Manager Remote jobs? Cities near Oak Ridge, TN with the most Customer Success Manager Remote job openings:
Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Oak Ridge, TN as of July 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $79,413 per year, or $38.2 per hour.

Customer Success Manager

Vehlo

Knoxville, TN • On-site, Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager
About Vehlo
We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We're out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable -just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we're reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package-our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
About this Role
The Customer Success Manager role is a full-time position focused on our Protractor product, which requires telephone skills, attention to detail and a helpful attitude with our users. The goal of the specialist is to assist in the retention of long-term, quality clients by executing their initial experience setting up and learning Protractor is a positive one, so that the customer's needs and expectations are met. Becoming an expert in the software over time is a requirement, and the ability to explain and teach key product features to customers. Although we work with automotive repair shops, knowledge of cars is not a requirement
What You'll Do:
  • Receive and welcome new Protractor users to the application
  • Set up new Protractor instances, including databases
  • Configure the Protractor application to accurately match the shop's business process
  • Customer Training
  • Identify key subject matter experts within the auto shop
  • Deploy 1:1, customized training of the Protractor application
  • Engage with the customer base post-training for product feedback
  • Manage your book of business:
  • Developing and maintaining a strong, trusting relationship with your clients, ensuring they feel valued and supported. Regular check-ins, understanding their needs, and being proactive in communication.
  • Acting as the customer's voice within Protractor. You'll advocate for their needs, relay feedback, and help improve the customer's experience based on their input.
  • One of your main objectives is ensuring clients continue to use and find value in our product/service. This involves spotting potential issues before they lead to churn.
  • Providing ongoing education, resources, and guidance to ensure your customers are maximizing the value of Protractor.
  • Identifying opportunities to upsell or cross-sell other products or services Protractor and Vehlo offers. If a customer is satisfied, they may be open to expanding their use and trying new features.

What You'll Need:
  • 2+ years of software customer support or customer success
  • Demonstrated ability to train on software products using remote learning tools, i.e. Zoom.
  • Exceptionally curious about new products and how users will respond to them.
  • Deep understanding of how customers think, and ability to accurately predict how changes will make them feel. You enjoy creating delight and measuring it to ensure success is achieved.
  • Comfortable and confident sharing your thoughts in verbal and written form.
  • Ability to engage constructively in debate and discussion with your colleagues and peers.
  • Ability to ensure everyone is aligned on the product vision and execution timeline.

Preferred Qualifications: (Optional)
  • Experience working in the automotive or aftermarket industry, specifically with different aspects of management systems
  • Strong analytical and critical thinking skills and experience with data analysis and reporting
  • Excellent interpersonal, verbal, and written communication skills
  • Ability to multi-task in fast-paced environment with strong attention to detail and ability to prioritize
  • Ability to effectively work in a remote environment

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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