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Customer Success Manager Jobs in Oak Ridge, TN (NOW HIRING)

Vehlo

Customer Success Manager

Knoxville, TN · On-site +1

Customer Success Manager About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair industry ...

VEHLO

Customer Success Manager

Knoxville, TN · On-site

Customer Success Manager About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair industry ...

Vehlo

Customer Success Manager

Knoxville, TN · On-site +1

$50K/yr

We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results-driven and customer-focused. This position provides a critical role in customer success and serves as ...

VEHLO

Customer Success Manager

Knoxville, TN

$50K/yr

We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results-driven and customer-focused. This position provides a critical role in customer success and serves as ...

Royal Brass And Hose

Customer Service Associate

Knoxville, TN · On-site

$13.75 - $19/hr

Our solutions, expertise and service excellence empower customer success. We are employee-owned ... managers phone calls • Respond to territory manager and customer questions - Provide pricing ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Oak Ridge, TN

Customer Success Manager information

See Oak Ridge, TN salary details

$31.1K

$79.4K

$133.8K

How much do customer success manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for customer success manager in Oak Ridge, TN is $79,413.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $94,600.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What job categories do people searching Customer Success Manager jobs in Oak Ridge, TN look for? The top searched job categories for Customer Success Manager jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for Customer Success Manager jobs? Cities near Oak Ridge, TN with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Oak Ridge, TN as of July 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $79,413 per year, or $38.2 per hour.

Customer Success Manager

Vehlo

Knoxville, TN • On-site, Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager
About Vehlo
We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We're out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable -just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we're reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package-our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
About this Role
The Customer Success Manager role is a full-time position focused on our Protractor product, which requires telephone skills, attention to detail and a helpful attitude with our users. The goal of the specialist is to assist in the retention of long-term, quality clients by executing their initial experience setting up and learning Protractor is a positive one, so that the customer's needs and expectations are met. Becoming an expert in the software over time is a requirement, and the ability to explain and teach key product features to customers. Although we work with automotive repair shops, knowledge of cars is not a requirement
What You'll Do:
  • Receive and welcome new Protractor users to the application
  • Set up new Protractor instances, including databases
  • Configure the Protractor application to accurately match the shop's business process
  • Customer Training
  • Identify key subject matter experts within the auto shop
  • Deploy 1:1, customized training of the Protractor application
  • Engage with the customer base post-training for product feedback
  • Manage your book of business:
  • Developing and maintaining a strong, trusting relationship with your clients, ensuring they feel valued and supported. Regular check-ins, understanding their needs, and being proactive in communication.
  • Acting as the customer's voice within Protractor. You'll advocate for their needs, relay feedback, and help improve the customer's experience based on their input.
  • One of your main objectives is ensuring clients continue to use and find value in our product/service. This involves spotting potential issues before they lead to churn.
  • Providing ongoing education, resources, and guidance to ensure your customers are maximizing the value of Protractor.
  • Identifying opportunities to upsell or cross-sell other products or services Protractor and Vehlo offers. If a customer is satisfied, they may be open to expanding their use and trying new features.

What You'll Need:
  • 2+ years of software customer support or customer success
  • Demonstrated ability to train on software products using remote learning tools, i.e. Zoom.
  • Exceptionally curious about new products and how users will respond to them.
  • Deep understanding of how customers think, and ability to accurately predict how changes will make them feel. You enjoy creating delight and measuring it to ensure success is achieved.
  • Comfortable and confident sharing your thoughts in verbal and written form.
  • Ability to engage constructively in debate and discussion with your colleagues and peers.
  • Ability to ensure everyone is aligned on the product vision and execution timeline.

Preferred Qualifications: (Optional)
  • Experience working in the automotive or aftermarket industry, specifically with different aspects of management systems
  • Strong analytical and critical thinking skills and experience with data analysis and reporting
  • Excellent interpersonal, verbal, and written communication skills
  • Ability to multi-task in fast-paced environment with strong attention to detail and ability to prioritize
  • Ability to effectively work in a remote environment

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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