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Customer Success Manager Remote Jobs in Matawan, NJ

Cycode

Customer Success Manager

New York, NY · On-site +1

This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will work with Fortune 500 companies to manage customer relationships throughout the ...

Shield

Customer Success Manager

New York, NY · On-site +1

$130K - $155K/yr

As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. You will ...

Daybreak Health

Customer Success Manager

New York, NY · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring ...

Guidde

Customer Success Manager

New York, NY · On-site +1

$110K - $135K/yr

... Customer Success experience - proven track record in SaaS environment managing Enterprise accounts * Account growth expertise - demonstrated success in expanding and growing existing customer ...

Verse Medical

Customer Success Manager

New York, NY · Remote

$90K - $100K/yr

How You'll Help Us Heal a Broken System Customer Success makes sure that our customers have a great ... Managing a portfolio of Verse accounts (clinic and hospital users). * Manage the handoff process ...

Double

Customer Success Manager

New York, NY · On-site +1

$80K - $100K/yr

With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard ... We're bringing on dozens of new customers each month. You will be the main point of contact for ...

Wunderkind

Customer Success Manager

New York, NY · On-site +1

The Customer Success Manager (CSM) partners with Wunderkind's largest enterprise clients to drive exceptional outcomes on our Autonomous Marketing Platform. This role is pivotal in executing high ...

Impact.com

Customer Success Manager

New York, NY · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

Cents

Customer Success Manager

New York, NY · On-site +1

$90K - $100K/yr

As an Account Manager, you will be part of the customer success team for Cents users located across the U.S. Your job is to successfully ensure all of your accounts are transacting via the Cents POS ...

Cents

Customer Success Manager

New York, NY · On-site +1

$90K - $100K/yr

As an Account Manager, you will be part of the customer success team for Cents users located across the U.S. Your job is to successfully ensure all of your accounts are transacting via the Cents POS ...

Findigs

Senior Customer Success Manager

New York, NY · Remote

$145K - $175K/yr

... remote candidates in the United States. Please note, we are unable to sponsor or take over ... Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight). * Strong ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Matawan, NJ

Customer Success Manager Remote information

See Matawan, NJ salary details

$33.6K

$85.8K

$144.7K

How much do customer success manager remote jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success manager remote in Matawan, NJ is $85,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What cities near Matawan, NJ are hiring for Customer Success Manager Remote jobs?

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Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Matawan, NJ as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $85,823 per year, or $41.3 per hour.

Customer Success Manager

Cycode

New York, NY • On-site, Remote

Full-time

Re-posted 19 days ago

Job description

Description
This is a unique opportunity to join a fast-growing cybersecurity company at the forefront of securing AI-driven software development.
Cycode is redefining how organizations secure software in the age of AI-driven development. Our Agentic Development Security Platform helps enterprises secure the entire software development lifecycle, from prompt to runtime, through AI governance, deep contextual analysis, and autonomous security.
Powered by Cycode AI and Maestro, our orchestration engine, we help organizations identify real risks, prioritize actual exposure, and remediate vulnerabilities at AI speed. Trusted by Fortune 500 enterprises worldwide, Cycode is recognized as a market leader in Application Security, Software Supply Chain Security, and ASPM.
Founded in 2019 and backed by leading investors including Insight Partners and YL Ventures, Cycode is building the future of secure AI-native software development.
We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will work with Fortune 500 companies to manage customer relationships throughout the customer lifecycle while actively driving customer value. Your main goal is to understand customers' pain points and help them achieve business outcomes, leveraging your experience and Cycode's capabilities as a leading Agentic Development Security Platform to secure the entire software development lifecycle in the age of AI-driven development. To be successful in this role, you must have experience in software development and/or cybersecurity. You must be able to articulate technology in both technical and non-technical terms. That is, you should be able to have strategic conversations with C-level executives and perform technical deep dives with operational engineers.
Key Responsibilities
  • Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s)
  • Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries
  • Understanding the customer's pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success
  • Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion
  • Align with technical stakeholders and executive decision-makers within our customers' organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
  • Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met
  • Ensure clients are trained on the Cycode platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
  • Proactively promote and educate customers on new features and capabilities added to the Cycode platform
  • Capture and document the specific use cases, configurations, and other factors related to the customer's instance of Cycode throughout the customer lifecycle
  • Create advocacy and evangelism opportunities for customers

Requirements
  • 5+ years of customer success or technical account management experience with enterprise software
  • 5+ years of in the software development and/or cyber security industry
  • Expertise in project management with experience managing Fortune 500 customers and/or complex projects that have achieved high customer satisfaction
  • Experience managing at least $3M in ARR
  • Strong technical acumen and high integrity, with experience in cybersecurity preferred
  • Excellent interpersonal and communication skills, as well as excellent presentation skills with the ability to build strong relationships with clients and address client needs
  • Strong problem-solving skills, with the ability to identify and address client needs
  • Team player ready to help others
  • Self-starter with intellectual curiosity
  • Familiarity with Application Security (AppSec) concepts
  • Familiarity with SCM tools like GitHub, GitLab, Bitbucket
  • Familiarity with modern scripting and programming languages - advantage
  • Experience working with Planhat as CSM CRM - advantage
  • Working proficiency with Kubernetes - advantage

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