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Member Success Manager Jobs in Matawan, NJ (NOW HIRING)

Head of Member Success - New York 3i is seeking a Head of Member Success to lead the full post-sale ... management leadership * Experience in high-touch environments: private client services, investor ...

The Role We are seeking a Customer Success Manager for our growing US team based in New York City ... We are committed to building a diverse, inclusive, and equitable workplace where every team member ...

Customer Success Manager

New York, NY · On-site

$115K - $125K/yr

The Role We are seeking a Customer Success Manager for our growing US team based in New York City ... We are committed to building a diverse, inclusive, and equitable workplace where every team member ...

The Role SUBSCRIBE is a small but growing team - as a new member you will have the opportunity to ... Partner closely with Product Managers, Relationship Managers, Sales, and Client Success teams to ...

Customer Success Manager

New York, NY · On-site

$100K - $180K/yr

We are looking for the next Customer Success team member who will help our growing roster of ... Create strategic plans for managing client relationships and develop clear and compelling business ...

Customer Success Manager

New York, NY · Remote

$86K - $98K/yr

Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to ... We are looking for a Customer Success Manager to join our team. You will be focused on supporting ...

This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will work with Fortune 500 companies to manage customer relationships throughout the ...

The Role SUBSCRIBE is a small but growing team - as a new member you will have the opportunity to ... Partner closely with Product Managers, Relationship Managers, Sales, and Client Success teams to ...

The Role SUBSCRIBE is a small but growing team - as a new member you will have the opportunity to ... Partner closely with Product Managers, Relationship Managers, Sales, and Client Success teams to ...

As a member of Munich Re's US operations, we offer the financial strength and stability that comes ... The Customer Success Manager is expected to assure and support high quality product implementation ...

Customer Success Manager

New York, NY · On-site

$140K - $170K/yr

DR: We're hiring a Customer Success Manager to help companies make full use of our AI-powered ... As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the ...

As a member of Munich Re's US operations, we offer the financial strength and stability that comes ... The Customer Success Manager is expected to assure and support high quality product implementation ...

... success. We are a rapidly growing startup, and we work with care and intention to create a high ... We count on every team member to take responsibility for their work, embrace a proactive mindset to ...

... success. We are a rapidly growing startup, and we work with care and intention to create a high ... We count on every team member to take responsibility for their work, embrace a proactive mindset to ...

Client Success Manager

New York, NY · On-site

$135K - $155K/yr

... exceptional member experiences as we scale our presence across the world's leading recovery ... management and client success skills in a category-defining company. If this sounds like you, we'd ...

Customer Success Manager

New York, NY · On-site

$90K - $105K/yr

We're looking for a motivated and detail-oriented team member join Dataseat's (dataseat.com ... success, ad operations, or programmatic campaign management * Deep expertise in DSP platforms ...

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Member Success Manager information

See Matawan, NJ salary details

$33.6K

$85.8K

$144.7K

How much do member success manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for member success manager in Matawan, NJ is $85,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What is a member success manager?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

What are the key skills and qualifications needed to thrive as a member success manager?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a member success manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.

What job categories do people searching Member Success Manager jobs in Matawan, NJ look for?

The top searched job categories for Member Success Manager jobs in Matawan, NJ are:

What cities near Matawan, NJ are hiring for Member Success Manager jobs?

Cities near Matawan, NJ with the most Member Success Manager job openings:

Director, Member Success

New York, NY • On-site

Full-time

Re-posted 10 days ago


Job description

About 3i
3i is a rapidly growing, invitation-only community of private investors sharing deals, insights, and contacts. With a focus on alternative and off-market deal flow, shared benefits, and investor services, 3i serves as a kitchen table around which highly engaged high net worth individuals can discuss and debate compelling, unexpected opportunities in emerging sectors.
Head of Member Success - New York
3i is seeking a Head of Member Success to lead the full post-sale member lifecycle - from onboarding and activation through engagement, retention, and renewal. This role is responsible for ensuring members consistently realize value from the network while helping build a scalable and operationally rigorous member success function.
You will partner closely with Executive Directors, Revenue Operations, Marketing, and New Member Growth leadership to deliver a highly personalized but scalable member experience. Success in this role is defined by member retention, engagement, activation, and overall member satisfaction and quality.
Responsibilities
  • The full post-sale member journey across onboarding, activation, engagement, and renewal
  • The "100-Day Path to Renewal": the touchpoints, interventions, and escalations that secure long-term loyalty
  • Retention forecasting and the save desk: terms, escalation paths, and intervention playbooks for at-risk renewals
  • Member Health Score operationalization, in partnership with Revenue Operations
  • High-stakes member situations - Code of Conduct, pricing disputes, sensitive cases requiring senior judgment
  • Referral generation: turning the most engaged members into structured advocates

Success
  • ICP renewal rate with cohort-level predictability
  • Time-to-first-value for all new members
  • Renewals confidently called green or red 90 days out
  • Measurable lift in referral generation from existing members

About You
  • 6-9+ years in customer success, membership, client services, or relationship management leadership
  • Experience in high-touch environments: private client services, investor networks, advisory businesses, or premium membership organizations
  • Strong operator: data-informed approach to member health, retention, and forecasting
  • Strong coach who raises the floor of the team and develops talent
  • High agency: willing to write the playbooks, handle executive escalations, and personally save key renewals to build the system
  • Member-centric mindset with close attention to detail and experience quality

Why Join 3i
  • Help shape the future of a highly curated investor network
  • Lead a critical function focused on long-term member value creation
  • Work alongside founders, operators, and investors in a high-growth environment
  • Build scalable systems that improve both member experience and business performance
  • Opportunity to help define what modern membership success looks like