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Member Success Manager Jobs in Newark, NJ (NOW HIRING)

3i Members

Head of Member Success

New York, NY · On-site

Head of Member Success - New York 3i is seeking a Head of Member Success to lead the full post-sale ... management leadership * Experience in high-touch environments: private client services, investor ...

Luma AI

Customer Success Manager

Manhattan, NY

You will be a foundational member of our growing customer success function, directly managing existing business while helping translate invaluable customer experiences into processes that will inform ...

Maven Clinic

Client Success Manager

New York, NY · On-site +1

You'll translate member outcomes into quantifiable business value for clients, orchestrate cross ... As Client Success Manager at Maven, you will: * Support the success and satisfaction of your ...

Maven Clinic

Client Success Manager

New York, NY · Remote

You'll translate member outcomes into quantifiable business value for clients, orchestrate cross ... As Client Success Manager at Maven, you will: * Support the success and satisfaction of your ...

Exostar

Customer Success Manager

Passaic, NJ · On-site +1

$250K/yr

Customer Success Manager The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences ...

Sunsets HQ Corp.

Client Success Manager

New York, NY · On-site

$90K - $135K/yr

As an early member of the team, this role will serve two purposes: first, to provide frontline ... As a Client Success Manager at Sunset, you will own a dedicated set of clients through the entire ...

intenseye

Customer Success Manager

New York, NY · On-site

$90K - $140K/yr

The Role We are seeking a Customer Success Manager for our growing US team based in New York City ... We are committed to building a diverse, inclusive, and equitable workplace where every team member ...

intenseye

Customer Success Manager

Manhattan, NY

$90K - $140K/yr

The Role We are seeking a Customer Success Manager for our growing US team based in New York City ... We are committed to building a diverse, inclusive, and equitable workplace where every team member ...

GitGuardian

Customer Success Manager

Manhattan, NY · On-site

As a Customer Success Manager, you'll serve as the trusted, day-to-day advisor to a portfolio of ... The interview process 1. Video call with a Talent Acquisition team member To discover your ...

GitGuardian

Customer Success Manager

Manhattan, NY · On-site +1

As a Customer Success Manager, you'll serve as the trusted, day-to-day advisor to a portfolio of ... The interview process 1. Video call with a Talent Acquisition team member To discover your ...

intenseye

Customer Success Manager

New York, NY

$90K - $140K/yr

The Role We are seeking a Customer Success Manager for our growing US team based in New York City ... We are committed to building a diverse, inclusive, and equitable workplace where every team member ...

Attio Ltd

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

About the role Our Customer Success team is integral to how we build, grow, and deliver value. We ... with a member of our Talent team * 30-minute interview with our hiring manager * Case study ...

+SUBSCRIBE®

Client Success Manager

New York, NY · On-site

The Role SUBSCRIBE is a small but growing team - as a new member you will have the opportunity to ... Partner closely with Product Managers, Relationship Managers, Sales, and Client Success teams to ...

Attio Ltd

Customer Success Manager

Manhattan, NY

About the role Our Customer Success team is integral to how we build, grow, and deliver value. We ... with a member of our Talent team * 30-minute interview with our hiring manager * Case study ...

SUBSCRIBE

Client Success Manager

New York, NY · On-site

The Role SUBSCRIBE is a small but growing team - as a new member you will have the opportunity to ... Partner closely with Product Managers, Relationship Managers, Sales, and Client Success teams to ...

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All JobsMember Success Manager JobsMember Success Manager Jobs in Newark, NJ

Member Success Manager information

See Newark, NJ salary details

$34K

$86.9K

$146.4K

How much do member success manager jobs pay per year?

As of May 28, 2026, the average yearly pay for member success manager in Newark, NJ is $86,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,200.00 and $103,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Success Manager, and why are they important?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a Member Success Manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.

What are Member Success Managers?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

What jobs make $3,000 a month without a degree?

A Member Success Manager can earn around $3,000 or more per month, especially with experience and strong communication skills. Many roles in sales, customer support, or administrative positions also offer this income level without requiring a degree, often relying on skills, certifications, or on-the-job training. Remote work and freelance opportunities in fields like digital marketing or virtual assistance can also reach this income threshold without formal degrees.
What job categories do people searching Member Success Manager jobs in Newark, NJ look for? The top searched job categories for Member Success Manager jobs in Newark, NJ are:
What cities near Newark, NJ are hiring for Member Success Manager jobs? Cities near Newark, NJ with the most Member Success Manager job openings:
Member Success Manager jobs near you

Head of Member Success

3i Members

New York, NY • On-site

Full-time

Posted 6 days ago

Job description

About 3i
3i is a rapidly growing, invitation-only community of private investors sharing deals, insights, and contacts. With a focus on alternative and off-market deal flow, shared benefits, and investor services, 3i serves as a kitchen table around which highly engaged high net worth individuals can discuss and debate compelling, unexpected opportunities in emerging sectors.
Head of Member Success - New York
3i is seeking a Head of Member Success to lead the full post-sale member lifecycle - from onboarding and activation through engagement, retention, and renewal. This role is responsible for ensuring members consistently realize value from the network while helping build a scalable and operationally rigorous member success function.
You will partner closely with Executive Directors, Revenue Operations, Marketing, and New Member Growth leadership to deliver a highly personalized but scalable member experience. Success in this role is defined by member retention, engagement, activation, and overall member satisfaction and quality.
Responsibilities
  • The full post-sale member journey across onboarding, activation, engagement, and renewal
  • The "100-Day Path to Renewal": the touchpoints, interventions, and escalations that secure long-term loyalty
  • Retention forecasting and the save desk: terms, escalation paths, and intervention playbooks for at-risk renewals
  • Member Health Score operationalization, in partnership with Revenue Operations
  • High-stakes member situations - Code of Conduct, pricing disputes, sensitive cases requiring senior judgment
  • Referral generation: turning the most engaged members into structured advocates

Success
  • ICP renewal rate with cohort-level predictability
  • Time-to-first-value for all new members
  • Renewals confidently called green or red 90 days out
  • Measurable lift in referral generation from existing members

About You
  • 6-9+ years in customer success, membership, client services, or relationship management leadership
  • Experience in high-touch environments: private client services, investor networks, advisory businesses, or premium membership organizations
  • Strong operator: data-informed approach to member health, retention, and forecasting
  • Strong coach who raises the floor of the team and develops talent
  • High agency: willing to write the playbooks, handle executive escalations, and personally save key renewals to build the system
  • Member-centric mindset with close attention to detail and experience quality

Why Join 3i
  • Help shape the future of a highly curated investor network
  • Lead a critical function focused on long-term member value creation
  • Work alongside founders, operators, and investors in a high-growth environment
  • Build scalable systems that improve both member experience and business performance
  • Opportunity to help define what modern membership success looks like

Apply