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Customer Success Manager Remote Jobs in Flanders, NJ

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

If you have experience in SaaS customer success or account management and are eager to grow in a ... Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting ...

SGS

Customer Success & Solutions Manager

Fairfield, NJ · On-site

$95K - $115K/yr

The Mission As a Customer Success & Solutions Manager, you will own the customer journey from late-stage sales through onboarding, adoption, and ongoing growth. You will work directly with customers ...

HMG Careers

Sales Manager Remote

Somerville, NJ · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Dover, NJ · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Victory Gardens, NJ · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

South Bound Brook, NJ · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Morristown, NJ · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Brookside, NJ · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Mount Bethel, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Hermitage Infotech

Salesforce Release Manager

NJ · Remote

D 2 - Salesforce Release Manager Remote position PTtiming zone. A proven Salesforce Release Manager ... understanding of CRM, Sales, Marketing, and other business processes Strong experience on ...

Anserve

Customer Care Specialist

Butler, NJ · Remote

$15.92 - $16.20/hr

... to, managing client inquiries, scheduling appointments, and assisting with various script related ... This position is fully remote. Mission: To build a great company with compassionate people ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Flanders, NJ

Customer Success Manager Remote information

See Flanders, NJ salary details

$33.4K

$85.2K

$143.7K

How much do customer success manager remote jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success manager remote in Flanders, NJ is $85,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,100.00 and $101,600.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What cities near Flanders, NJ are hiring for Customer Success Manager Remote jobs?

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Customer Success Manager Remote jobs near you

Customer Success Manager

Papirfly

Morristown, NJ • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About Papirfly
Empowering brands to articulate their stories is at the heart of what we do.
Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels.
Visit www.papirfly.com for more information.
Your mission
We're looking for a curious, people-first Customer Success Manager to join our US team. If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity. You'll work closely with experienced teammates and big-name brands, helping customers thrive on our platform while building your own career in the fast-moving world of MarTech.
In return, you'll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You'll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritizes real impact over job titles.
Your responsibilities
  • Client Relationship Management: Build and nurture strong, long-term relationships with clients, acting as a trusted partner to ensure ongoing satisfaction and success across the full customer lifecycle, from onboarding through to renewal and expansion.
  • Renewal Readiness: Keep customers renewal-ready throughout the contract lifecycle by tracking value realised, product adoption and customer health, and keeping key stakeholders aligned. Flag risk early, and loop in Account Management for pricing, contract structure or negotiation support on more complex renewals.
  • Customer Strategy & Stakeholder Mapping: Build a customer strategy, roadmap and stakeholder map for each account, aligning Papirfly's platform capabilities with the client's business objectives and surfacing opportunities for growth.
  • Portfolio Management: Manage a book of client accounts, typically ranging from 30-40 depending on account size and complexity, balancing proactive account management with responsive day-to-day support.
  • Understanding our customer's business problems and offering solutions through our technology.
  • Assist in driving product adoption, ensuring customers achieve their goals using the Papirfly platform.
  • Cross-Team Collaboration: Work closely with internal team members and directly with clients to translate their needs into actionable outcomes, ensuring smooth project execution.
  • Host customer engagement sessions, supported by senior team members as required.
  • Track and support customer goals, assisting in identifying opportunities for growth and expansion.
  • Capture and share feedback to help improve our offering and customer experience.
  • Bring a fresh perspective to our processes and continuously look for ways to improve how we work and serve our clients.
Your profile
  • 2-3 years of experience in a Customer Success or Account Management role in a SaaS company.
  • Excellent communication and relationship building skills.
  • Pro-activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas.
  • High levels of organisation and confidence in managing multiple priorities and customer needs.
  • Exposure to marketing teams or marketing technology platforms (not required but beneficial).
Practical info
  • Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting opportunities for hybrid/office collaboration as our US team expands.
  • Work Setup: Flexible working hours.
  • Travel: Occasional business travel (approx. 5-10%) to connect with clients or meet up with your colleagues.
  • Compensation: Competitive total reward package (base salary + performance-based variable)
  • Culture: Diverse and multicultural team.

Department Customer Services Locations New Jersey Remote status Temporarily Remote

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