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Customer Success Manager Remote Edtech Jobs in Reston, VA

Umbra

Senior Program Manager - Remote Sensing

Arlington, VA · On-site +1

$133K - $134K/yr

About the Job As a Senior Program Manager at Umbra, you will lead a portfolio of operational remote ... operational architecture, and customer missions, you'll help drive program success while ...

RxAnte Inc.

Director, Client Success

Sterling, VA · Remote

$125K - $140K/yr

Description Director, Client Success Remote (with periodic travel to Sterling, Virginia and client ... Manages client objectives, expectations, and timelines throughout the program lifecycle.

HMG Careers

Sales Manager Remote

Capitol Heights, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Alexandria, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Occoquan, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Falls Church, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Cottage City, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Gaithersburg, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

College Park, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Seven Corners, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Riverdale, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Customer Success Manager Remote Edtech information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do customer success manager remote edtech jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success manager remote edtech in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Reston, VA?

For Customer Success Manager Remote Edtech jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Reston, VA look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Success Manager Remote Edtech jobs?

Cities near Reston, VA with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Reston, VA as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $86,416 per year, or $41.5 per hour.

Customer Success Manager - Account Management (Manager Technical Project / Program)

Reston, VA • On-site, Remote

IDEMIA
10K+ employees
Learn more about IDEMIAexternal

Full-time

Re-posted 10 days ago

IDEMIA rating

6.8

Company rating: 6.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Overview

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Responsibilities
  • Manages the customer relation by being the primary point of contact for the customer
  • Seeks proactively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
  • Leads and supports the program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
  • Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
  • Ensures compliance with customer requirements
  • Organizes and plans the work according to Program Management System process 
  • Performs the tollgates reviews
  • Monitors the KPIs of the Program
  • Takes care of risk management
  • Identifes issues or risks in collaboration with the technical project managers
  • Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management
  • Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts
  • Manages contracts management
  • Reinforce and ensures adherence to contract terms and conditions
  • Leads autonomously programs within the assigned perimeter with targets to constantly improve sales and financial performance
Qualifications
  • Master's degree from a business school, university, or engineering school specializing in electronics or IT
  • Previous experience in program management with international clients (5 to 10 years) with experience in electronics or services
  • Autonomous, enthusiastic, and proactive
  • Agility and ability to communicate in a matrix/multi-country environment
  • Customer focus and experience in international contract management

Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

Employment Type: FULL_TIME

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