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Customer Success Manager Remote Edtech Jobs in Reston, VA

Granicus

Customer Success Consultant

Washington, DC · On-site +1

Customer Success Management & Strategy * Act as the primary point of contact for strategic ... We are a remote-first company with a globally distributed workforce across the United States ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

Customer Success Management & Strategy * Act as the primary point of contact for strategic ... We are a remote-first company with a globally distributed workforce across the United States ...

Harris

Customer Success Coordinator

Washington, DC · Remote

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

New

Harris

Customer Success Coordinator

Washington, DC · Remote

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

New

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

Cisco

Customer Success Splunk Platform Area TAM

Mclean, VA · On-site +1

$164K - $208K/yr

This is a remote role and can be performed anywhere in the United States. Meet the Team As a ... Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address ...

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Customer Success Manager Remote Edtech information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success manager remote edtech in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Reston, VA?

For Customer Success Manager Remote Edtech jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Reston, VA look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Success Manager Remote Edtech jobs?

Cities near Reston, VA with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Reston, VA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $86,416 per year, or $41.5 per hour.

Customer Success Manager (Summer 2026)

Govly, Inc.

Washington, DC • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Govly
Govly is an Insight Partners and YC backed Series A high-growth startup that is modernizing and bringing AI to B2G workflows and operations. Our AI-powered market intelligence platform helps government contractors find, win, and collaborate on public sector opportunities. The Govly platform is trusted by leading OEMs, VARs, distributors, and prime contractors to navigate the complex world of government procurement. We are a fast-moving, innovative company, shipping new features at a rapid pace to keep our customers ahead of the curve.
About the role
As a Customer Success Manager at Govly, you'll be a strategic partner to our customers by helping them leverage our industry leading platform to win more government business. You'll also play a key role in scaling out our Customer Success motion and be tasked with building creative, innovative, and scalable solutions to drive continued adoption and success within our client base.
You'll draw on your business, sales, and technical acumen to gain a deep understanding of our customer's business objectives, strategic direction, AI vision, and technical needs to advise clients through their journey in selling to government agencies.
You will help communicate new features and functionality to customers, drive adoption, advance and shape our product vision, lead customers through onboarding and implementation, facilitate client partnerships, and manage and own customer renewals and commercials. And, you will grow and learn at a high growth startup from the front lines alongside an experienced and hands on executive team.
What You'll Own And Do
  • A proactive customer success mindset - we go to the customer!
  • Drive adoption, retention, and expansion for your client base
  • Lead successful implementation and onboarding for our new clients
  • Build and enhance executive relationships within our client base
  • Train and educate Govly users (various roles and levels)
  • Share your frontline customer experiences back into the heart of our business, so that we build amazing product experiences, create engaging customer content, and more
  • Bring an "all hands on deck" scrappiness and hunger + drive to build a truly special team and company

Requirements
  • You have 3+ years in B2B Saas as either a CSM, Account Manager, Account Executive, or Onboarding Manager
  • You have strong project management skills & are extremely organized
  • You are comfortable operating in a lean startup and in a fast-paced environment (we expect you to move quickly and with urgency)
  • You are proud of your work, yet are highly committed to honing your craft and willing to engage in an effort to learn and grow as much and as fast as possible
  • You have a complete sense of ownership. No task is too small, nor are you afraid to roll up your sleeves
  • You don't work in isolation - you want to be part of a high performing team and be additive to the culture that we are establishing
  • Nice to haves: public sector experience, worked with sales as a customer, startup experience

Benefits
  • Comprehensive health, dental, and vision insurance
  • 401(k) plan, with company match
  • 15 days of accrued PTO per year + 2 week company Holiday break
  • A truly exceptional opportunity to learn, grow, and make an outsized impact!
Govly logo

About Govly

Sourced by ZipRecruiter

Industry

Software development

Company size

1 - 10 Employees

Headquarters location

Denver, CO, US

Year founded

2021

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