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Customer Success Manager Remote Edtech Jobs in Reston, VA

Granicus

Customer Success Consultant

Washington, DC · On-site +1

Customer Success Management & Strategy * Act as the primary point of contact for strategic ... We are a remote-first company with a globally distributed workforce across the United States ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

Customer Success Management & Strategy * Act as the primary point of contact for strategic ... We are a remote-first company with a globally distributed workforce across the United States ...

Cribl

Customer Success Engineer, Federal

Washington, DC · On-site +1

$110K - $180K/yr

With a global workforce, we're remote-first and grounded in a simple idea: software is a people ... Establish and maintain relationships with stakeholders and senior management to drive success plans ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

Second Front Systems

Mission Success Manager

Washington, DC · Remote

$130K - $160K/yr

Second Front Systems is looking for a customer-focused, mission-driven, high-agency Mission Success ... Flexible remote work opportunities * Employee referral bonus program Visit our careers page to ...

CSAA

Change Manager - Remote

Washington, DC · Remote

Step into a role where you can give to our shared success through important work. We are actively hiring for a Change Manager - Remote Your Role: The Change Manager supports and leads moderate to ...

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Customer Success Manager Remote Edtech information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do customer success manager remote edtech jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer success manager remote edtech in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Reston, VA?

For Customer Success Manager Remote Edtech jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Reston, VA look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Reston, VA are:

What cities near Reston, VA are hiring for Customer Success Manager Remote Edtech jobs?

Cities near Reston, VA with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Reston, VA as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $86,416 per year, or $41.5 per hour.

Lead Customer Success Manager - Public Sector

Washington, DC • On-site, Remote

Relativity
See more jobs at Relativityexternal

Full-time

Posted 5 days ago

Job description

Posting Type

Remote/Hybrid

Job Overview

The Lead Customer Success Manager operates at the intersection of strategic customer consulting and internal team leadership. This role owns a portfolio of Premier Tier (PSP) accounts, which are the highest-value, most complex relationships in the business. This role also serves as a methodology leader, coaching resource, and execution standard-setter for the broader CSM team. The Lead CSM is accountable, not only for their own portfolio outcomes, but for the quality of AI adoption, change-management practice, and domain expertise that CSMs in their orbit deliver. This role shapes what excellence looks like.

Job Description and Requirements

Own Premier-Tier Customer Outcomes

  • Deliver the full Premier Tier value proposition: orchestrate the PSP catalogue, coordinatethe account team(TAM, Adoption Services, Executive Sponsor), and own the customer's overall success program quality.

  • Own customer health; make building the renewal business case a daily motion.

  • Lead ROI Summaries, benchmarking reports, and executive-level Business Reviews that quantify impact and connect to customer C-suite priorities.

  • Build VO champion relationships; deliver referenceable outcomes that Marketing and Sales leverage - and holdself accountableto referenceable account targets.

Lead AI Adoption and Change Management at the Highest Level

  • Serve as the team's AI adoption and change-management exemplar: lead customers through comprehensiveaiRworkflow integration, advising on governance, defensibility, and how to transform legal practice.

  • Own the conversation with GCs, senior partners, and legal ops leaders on what AI means for their team, their workflows, and theirriskposture. Be the person customers trust to co-design AI-governed legal workflows.

  • Use generative AI tools to accelerate success planning, VO creation, and customer prep,and model what this looks like for peers.

  • Build repeatable AI adoption and change-management playbooks for your segment; contribute to the team's Tier 1methodology.

Serve as a Methodology Leader and Internal Multiplier

  • Own at least one department-level initiative per year with measurable business impact (e.g., AIadoptionplaybook development, Tier 1methodology, change-management framework).

  • Train and coach CSMs on VO quality, Tier 1 adoption, AI governance conversations, exec engagement, and success planning; serve as the practical expert peers go to before escalating to management.

  • Represent the CSM function in cross-functional forums, product councils, or Sales alignment meetings; bring a documented customer perspective that shapes decisions.

Execute with Executive Credibility and Commercial Awareness

  • Maintain C-suite relationships across PSP accounts; be recognized by customer executives as a strategic peer and change-management advisor

  • Partner with AEs and Sales leadership as a peer: bring account intelligence, surface growth signals, and co-develop expansion strategies,whilemaintainingthe trusted advisor boundary.

  • Anticipate and navigate complex stakeholder environments, including multi-entity global structures and political dynamics, without escalation dependency.

WhatWe'reLooking For

  • 7-10 years in Customer Success, Consulting, or Strategic Account Management with demonstrable ownership of enterprise or premier-tier relationships

  • Track recordof driving measurable outcomes across complex, multi-stakeholder accounts at the executive level

  • Proven ability to develop teammethodology, playbooks, or enablement assets that improve peer performance

  • C-suite credibility: able to lead exec-level conversations, challenge assumptions constructively, and influence strategic decisions

  • Deep AI fluency: able to advise customers onaiRadoption strategy, AI governance, workflow defensibility, and the business case for AI-enabled legal practice transformation

  • Change-management leadership: able to help customers build internal consensus, navigate resistance, and measure adoption by outcomes.

  • Commercial awareness: understandsrenewal dynamics, growth signals, and how to support Sales without overstepping role boundaries

Required

  • Deepexpertisein legal technology, eDiscovery, litigation operations, or a compliance-regulated environment. This role advises GCs and senior partners; domain credibility is non-negotiable

Preferred

  • Background in legal practice, litigation support, or legal operations; the ability to speak as a peer to senior legal professionals

  • Experience owning Premier or paid success programs with defined SLAs and commercial accountability

  • Gainsight advanced user; able to build or influence scorecard logic andreportingto drive team outcomes

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$100,000 and $150,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Account Management, Collaboration, Communication, Customer Relationship Management (CRM), Customer Relationships, Customer Retentions, Customer Success, Relationship Management, Strategic Planning, Team Leadership

Apply