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Customer Success Manager Remote Edtech Jobs in Kentucky

Revvity

Sr. Tax Manager (REMOTE)

Frankfort, KY · On-site +1

$134K - $167K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our team of 11,000+ colleagues from around the globe are vital to our success and the reason were ... Manage global transfer pricing documentation and ensure operational compliance across multiple ...

PharmaCord LLC

Executive Case Manager (Remote)

Pikeville, KY · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Valeris provides commercialization solutions to more than 500 life sciences customers and has ... Utilize Valeris' values as the driving force behind the team's success * On time adherence to ...

Valeris

Executive Case Manager (Remote)

Pikeville, KY · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Valeris provides commercialization solutions to more than 500 life sciences customers and has ... Utilize Valeris' values as the driving force behind the team's success * On time adherence to ...

PharmaCord LLC

Executive Case Manager (Remote)

Lexington, KY · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Valeris provides commercialization solutions to more than 500 life sciences customers and has ... Utilize Valeris' values as the driving force behind the team's success * On time adherence to ...

Valeris

Executive Case Manager (Remote)

Lexington, KY · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Valeris provides commercialization solutions to more than 500 life sciences customers and has ... Utilize Valeris' values as the driving force behind the team's success * On time adherence to ...

PAN-OSTON COMPANY

Regional Sales Manager

Bowling Green, KY · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you strive for success? Come join our Pan-Oston family and enjoy a great working experience with ... Regional Sales Manager (Remote) The Regional Sales Manager (RSM) works to improve Pan-Oston ...

Panoston

Regional Sales Manager

Bowling Green, KY · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you strive for success? Come join our Pan-Oston family and enjoy a great working experience with ... Regional Sales Manager (Remote) The Regional Sales Manager (RSM) works to improve Pan-Oston ...

Omnisend

Be passionate about customer success and establish themselves as a trusted advisor for Omnisend ... Strong time management skills and clear sense of ownership and independent working ability * An ...

ForgeFit

Remote Customer Service Specialist

Louisville, KY · On-site +1

$16.25 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Lexington, KY · On-site +1

$17 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Kentucky

Customer Success Manager Remote Edtech information

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Kentucky?

For Customer Success Manager Remote Edtech jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Kentucky look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Success Manager Remote Edtech jobs?

Cities in Kentucky with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you

Key Account Manager

Premier Staffing Solution

Cold Spring, KY • On-site, Remote

Full-time

Posted 13 days ago

Job description

Job Title: Key Account Manager

Reports To: Sales Leadership

Location: Remote or Hybrid

Position Summary

We are seeking a strategic and relationship-driven Key Account Manager to manage and grow a portfolio of high-value customer accounts. This role is responsible for building long-term partnerships, identifying opportunities for business growth, and ensuring exceptional customer satisfaction.

The ideal candidate will develop strategic account plans, collaborate with cross-functional teams, and serve as the primary point of contact for assigned accounts. Success in this role requires strong communication skills, business acumen, and the ability to identify opportunities that drive revenue growth and strengthen customer relationships.

Key ResponsibilitiesStrategic Account Management
  • Build, maintain, and strengthen relationships with key decision-makers within assigned accounts.
  • Serve as the primary point of contact for customer communications and account management.
  • Develop and execute strategic account plans aligned with customer business objectives.
  • Lead regular business review meetings to discuss performance, opportunities, and future initiatives.
  • Collaborate with leadership on contract negotiations, pricing strategies, and service agreements.
Business Development & Revenue Growth
  • Meet or exceed established sales goals and revenue targets.
  • Identify opportunities to expand product and service utilization within existing accounts.
  • Develop strategies to increase account penetration and overall share of business.
  • Partner with customers to identify new products, services, and business opportunities.
  • Create business plans that support customer growth while maximizing profitability.
Customer Success
  • Utilize CRM systems, reporting tools, and analytics to identify trends and opportunities.
  • Monitor account performance and provide recommendations that improve business outcomes.
  • Ensure a high level of customer satisfaction through proactive communication and follow-up.
Cross-Functional Collaboration
  • Work closely with internal teams including Sales, Operations, Marketing, Customer Service, and Product Management to deliver effective customer solutions.
  • Coordinate resources to resolve customer concerns quickly and effectively.
  • Act as the voice of the customer by communicating feedback and business needs internally.
Market Intelligence
  • Stay informed on industry trends, competitive activity, and customer developments.
  • Gather customer feedback to support future product and service improvements.
  • Identify emerging market opportunities and recommend strategies for continued growth.
Key Performance Indicators (KPIs)
  • Revenue growth within assigned accounts
  • Customer retention and satisfaction
  • Expansion of products and services across existing accounts
  • Growth in share of business
  • Identification of new business opportunities
  • Successful execution of strategic account plans

Qualifications
  • Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
  • 5+ years of experience in Key Account Management, Strategic Sales, Business Development, or a related customer-facing role.
  • Proven success managing and growing strategic customer relationships in a B2B environment.
  • Strong negotiation, presentation, and communication skills.
  • Experience using CRM platforms and reporting tools to manage customer relationships and drive decisions.
  • Ability to influence stakeholders across multiple organizational levels.
  • Excellent organizational, analytical, and problem-solving skills.
  • Self-motivated with the ability to work independently while collaborating effectively across teams.
Work Environment
  • Primarily office or remote-based with regular use of a computer and virtual communication platforms.
  • Travel to customer locations, meetings, and industry events as needed.
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About Premier Staffing Solution

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With our strategic contingent workforce solutions, scale up or down to adapt to changing market demands. Don't let short-term staffing needs hold you back. Whether you need skilled manufacturing workers or reliable warehouse staff, we have the resources and expertise to provide the right people for the job.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Toledo, OH, US

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