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Customer Success Manager For Automotive Jobs in Rochester, MI

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role is ideal for individuals with proven account management skills who can execute adoption ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn

Client Success Partner

Royal Oak, MI · On-site

$90 - $120/hr

This role is ideal for individuals with proven account management skills who can execute adoption ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn

Client Success Partner

Royal Oak, MI · Remote

$55K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role is ideal for individuals with proven account management skills who can execute adoption ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role is ideal for individuals with proven account management skills who can execute adoption ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

Deloitte

Deployment Success Manager

Detroit, MI · On-site

You'll be responsible for activating customer's GenAI solutions and accelerating time to value. Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

Sanhua

Account Manager (Automotive)

Rochester, MI · On-site

Sanhua Automotive is looking for an Account Manager to join our team in our Auburn Hills office ... Oversee project management for assigned customers, drive internal cost analysis for new project ...

J.D. Power

Client Manager

Troy, MI · On-site

$126K - $130K/yr

Automotive Configurationand Retail Transactiondatatocreate valueat our clients and ... Client Management: Serve as the customer success analyst for our key clients, build trusted ...

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Customer Success Manager For Automotive information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager for automotive jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer success manager for automotive in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a customer success manager for automotive?

A Customer Success Manager (CSM) for Automotive is a professional who ensures that automotive industry clients get the most value from a company’s products or services. They act as a liaison between the client and the company, helping clients achieve their goals, resolve issues, and maximize satisfaction with automotive solutions such as software, parts, or services. The CSM proactively identifies opportunities for improvement, provides training and support, and helps foster long-term client relationships to drive retention and loyalty.

How does a customer success manager for automotive typically collaborate with sales and technical teams to support clients?

Customer Success Managers (CSMs) in the automotive industry often work closely with both sales and technical teams to ensure clients receive comprehensive support. They act as a bridge between clients and internal teams, communicating client feedback and technical requirements, helping to troubleshoot issues, and coordinating implementation or onboarding processes. This collaborative approach ensures that client expectations are met and long-term relationships are fostered. CSMs regularly participate in cross-functional meetings and may join client calls alongside sales or engineering colleagues to provide holistic solutions.

What are the key skills and qualifications needed to thrive as a customer success manager for automotive, and why are they important?

To thrive as a Customer Success Manager for Automotive, you need a solid understanding of automotive industry trends, account management experience, and a background in customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analytics tools, and automotive-specific software is typically required. Exceptional communication, problem-solving, and negotiation skills help build trust and loyalty with clients. These skills are crucial for ensuring customer satisfaction, retention, and driving business growth in a competitive automotive market.

What is the difference between Customer Success Manager For Automotive vs Customer Support Specialist For Automotive?

AspectCustomer Success Manager For AutomotiveCustomer Support Specialist For Automotive
Primary RoleBuilds long-term relationships, ensures customer satisfaction, and promotes product adoptionProvides technical support, resolves customer issues, and answers product-related questions
Required SkillsCustomer relationship management, communication, product knowledgeTechnical troubleshooting, communication, product knowledge
Work EnvironmentProactive engagement, account management, often in office or remoteReactive support, call centers, or help desks
Industry UsageCommon in automotive SaaS and service companiesCommon in automotive dealerships and service centers

While both roles involve customer interaction in the automotive industry, the Customer Success Manager For Automotive focuses on fostering long-term relationships and ensuring customer success, whereas the Customer Support Specialist For Automotive primarily handles technical issues and immediate support needs.

What job categories do people searching Customer Success Manager For Automotive jobs in Rochester, MI look for?

The top searched job categories for Customer Success Manager For Automotive jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Customer Success Manager For Automotive jobs?

Cities near Rochester, MI with the most Customer Success Manager For Automotive job openings:

Customer Success Manager For Automotive jobs near you

Client Success Partner

SpotOn: Sales

Royal Oak, MI • On-site

$55K - $79K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

SpotOn rating

5.2

Company rating: 5.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

233rd of 245 rated software companies

Job description

About SpotOn
We're not just building restaurant tech, we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
  • Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
  • Awarded Great Places to Work and Built In's Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you.
The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with proven account management skills who can execute adoption campaigns, proactively address at-risk accounts, and support operational efficiency initiatives. Success requires attention to detail, strategic thinking, and the ability to deliver measurable outcomes across a high-volume book of business.
Responsibilities
Client Retention
  • Own a portfolio of strategic accounts, monitoring engagement and health at scale.
  • Execute adoption campaigns and proactive touchpoints to reduce churn.
  • Identify at-risk accounts and implement mitigation strategies using standardized processes.
Revenue Expansion
  • Identify upsell and cross-sell opportunities using scalable programs.
  • Collaborate with Rates and Product teams to support expansion efforts.
Client-Focused Collaboration
  • Partner with internal teams to ensure consistent account management practices.
  • Serve as a point of escalation for junior CSPs on client issues.
Portfolio Management & Reporting
  • Track and analyze engagement, adoption, and retention metrics.
  • Optimize use of automation and reporting tools to manage high-volume portfolios.
Skills & Knowledge
  • Proven ability to manage large portfolios efficiently.
  • Strong consultative and communication skills in low-touch environments.
  • Experience with adoption campaigns, automation, and standardized processes.
  • Skilled at leveraging data to identify retention and growth opportunities.
  • Cross-functional collaboration experience.

Previous Experience
  • 2 - 5 years of professional experience in customer success or related roles.
  • Experience in fintech or SaaS environments preferred.
Education / Professional Training
  • Bachelor's degree in Business Administration, Communications, Marketing or a related field required.
  • An equivalent combination of education and experience may be considered.

Compensation:
  • Our base pay range is $55,100-79,500 for this role
  • Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
  • Offers will be reflective of the candidate's location and experience.

Benefits:
At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:
  • Medical, Dental and Vision Insurance
  • 401k with company match
  • RSUs
  • Paid vacation, 10 company holidays, sick time, and volunteer time off
  • Employee Resource Groups to build community and inclusion at work
  • Monthly cell phone and internet stipend
  • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Work authorization in the U.S. is required. Visa sponsorship is not available for this role.
SpotOn is an E-Verify company.

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