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Customer Success Manager E Commerce Jobs (NOW HIRING)

Whatnot

Customer Success Manager

Los Angeles, CA · On-site

$113K - $155K/yr

We are seeking a scrappy customer success manager who is a self-starter, thrives in ambiguity, and is passionate about sellers, people, and shaping the future of e-commerce. In this role, you will:

Makeswift

Customer Success Manager - FDX

Austin, TX · On-site

$105K - $158K/yr

Customer Success Manager The Customer Success Manager (CSM) is a strategic, customer-facing role ... Experience in eCommerce, marketplace, feed management, retail technology, digital advertising, or ...

KWI

Sr Customer Success Manager

Melville, NY

We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into ... As a Sr Customer Success Manager, you excel at the following * GRR consistently above 95% * NRR ...

CorDx

Ecommerce Manager

Alpharetta, GA · On-site

Identify and prioritize key initiatives to enhance the online customer experience and drive ... Demonstrated success driving sales, revenue, and profitability in a competitive e-commerce setting.

Fullbeauty Brands

MANAGER, E-COMMERCE

Manhattan, NY · On-site

$80K - $100K/yr

FULLBEAUTY Brands™ is the premier fashion and lifestyle destination for the plus size customer ... The goal of the Brand E-Commerce Manager is to manage the brand website and channel performance to ...

Umusic

Manager, eCommerce Marketing

Santa Monica, CA · On-site

Our success & culture is fueled by collaboration-both within FH and with our partners. We are ... Align cross-channel execution with paid media, email, CRM, social, label, and artist teams.

PPRO

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... Familiarity with the cross-border e-commerce landscape, LATAM cards or real-time payment networks.

Valsoft Services

Customer Success Manager (US)

$75K - $85K/yr

Its platforms bring together eCommerce, sourcing, logistics, invoicing, accounting, inventory ... The Opportunity We are looking for a Customer Success Manager to build lasting relationships across ...

PPRO

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager (CSM) is responsible for ensuring the smooth operational performance ... Familiarity with the cross-border e-commerce landscape, LATAM cards or real-time payment networks.

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Customer Success Manager E Commerce information

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$32.5K

$83.1K

$140K

How much do customer success manager e commerce jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer success manager e commerce in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success manager in e-commerce?

A Customer Success Manager (CSM) in e-commerce is responsible for ensuring that customers have a positive experience with an online platform or service. They work closely with clients to understand their needs, help them utilize the company’s products effectively, and resolve any issues that arise. CSMs also focus on building long-term relationships, encouraging customer retention, and identifying opportunities for upselling or cross-selling. Their goal is to maximize customer satisfaction and help drive business growth for the e-commerce company.

How does a customer success manager in e-commerce typically collaborate with sales and support teams to enhance the customer experience?

A Customer Success Manager (CSM) in E-Commerce works closely with both sales and support teams to ensure a seamless customer journey. They often communicate with the sales team to understand customer expectations and relay important feedback, while partnering with support to resolve issues quickly and proactively address pain points. This collaboration helps CSMs anticipate customer needs, tailor solutions, and foster long-term relationships, ultimately driving customer retention and satisfaction. Effective teamwork and strong communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer success manager in e-commerce, and why are they important?

To thrive as a Customer Success Manager in E-Commerce, you need a strong background in account management, customer relationship building, and knowledge of digital commerce platforms, often supported by a relevant degree or experience in e-commerce or SaaS. Familiarity with CRM systems like Salesforce, customer support tools, and analytics platforms is typically required. Outstanding communication, problem-solving, and adaptability are crucial soft skills for understanding client needs and ensuring satisfaction. These abilities enable you to drive customer retention, foster loyalty, and contribute to the overall growth and success of the business.

What cities are hiring for Customer Success Manager E Commerce jobs?

Cities with the most Customer Success Manager E Commerce job openings:

What states have the most Customer Success Manager E Commerce jobs?

States with the most job openings for Customer Success Manager E Commerce jobs include:

What are popular job titles related to Customer Success Manager E Commerce jobs?

For Customer Success Manager E Commerce jobs, the most frequently searched job titles are:

Infographic showing various Customer Success Manager E Commerce job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager - SaaS

Austin, TX • On-site

ShipperHQ
Software Development • 11 - 50 employees
Learn more about ShipperHQexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Customer Success Manager - SaaS
About ShipperHQ:
ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we're a fast-moving, product-led company shaping the future of e-commerce logistics.
Position Overview:
As a Customer Success Manager at ShipperHQ, you'll be the trusted advisor for our customers, helping them maximize the value of our platform. You'll build strong relationships, drive product adoption, identify growth opportunities, and ensure customers achieve their business goals. Success in this role is measured by customer satisfaction, retention, and expansion within your portfolio.
Responsibilities
  • Build and maintain strong relationships with customers, acting as their trusted advisor.
  • Understand customer goals and recommend solutions that maximize the value of ShipperHQ.
  • Drive product adoption through proactive engagement, education, and best practices.
  • Identify and pursue upsell and cross-sell opportunities within existing accounts.
  • Proactively identify, troubleshoot, and resolve customer issues, escalating when appropriate.
  • Partner closely with Sales, Product, and Support to advocate for customer needs and improve the customer experience.
  • Gather and communicate customer feedback to influence product enhancements and roadmap priorities.
  • Own customer retention by delivering exceptional service and resolving issues promptly.
  • Negotiate renewals, pricing, and commercial terms when appropriate.
  • Meet or exceed customer retention and revenue growth targets.
Qualifications
  • 3+ years of Customer Success experience in a SaaS environment.
  • Proven experience managing customer relationships and driving retention and growth.
  • Strong communication skills, both written and verbal, with experience engaging customers via phone and email.
  • Comfortable discussing commercial opportunities, renewals, and negotiations.
  • Strong interpersonal and relationship-building skills.
  • Analytical mindset with the ability to interpret customer data and identify trends and opportunities.
  • Self-motivated, organized, and able to manage priorities independently.
  • Collaborative team player with a proactive, problem-solving approach.
  • Passion for delivering exceptional customer experiences.

Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
  • Collaborate with a motivated team, directly tying your results to organizational success
  • 22 days of PTO plus public holidays
  • 401k Match
  • Medical, Dental, and Vision Insurance
  • Maternity and Paternity Leave
  • This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area
  • Compensation is based on experience

Apply