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Customer Success Manager E Commerce Jobs (NOW HIRING)

Applied Labs

... fast-paced world of E-Commerce? At TalentPop , we partner with hundreds of the world's most ... We are scaling fast, and we are looking for a Customer Success Manager who thrives on turning ...

Sovos Compliance

Sales Manager, eCommerce

As an eCommerce Sales Manager, you'll lead a high-performing team of sales and customer success professionals who help companies navigate 1099/W-2 filing, unclaimed property management, and identity ...

Hirebridge

Sales Manager, eCommerce

Hopkins, MN · On-site

As an eCommerce Sales Manager, you'll lead a high-performing team of sales and customer success professionals who help companies navigate 1099/W-2 filing, unclaimed property management, and identity ...

Umusic

Manager, eCommerce

Miami Beach, FL · On-site

How we LEAD: The E-commerce Manager is a key role leading the day-to-day operations of the e ... Ensure right presence on brands across top UPCs to ensure discoverability, build customer ...

Mars

Customer Manager, eCommerce

Franklin, TN · On-site

The eCommerce Customer Manager is a key part of our transformational journey to a digital-first organization putting pet parents at the heart of everything we do. Reporting to the eCommerce Sales ...

WOW Remote Teams

Senior Customer Success Manager

Customer Success Manager This is a remote position. Our client is looking for a Customer Success ... S.-based ecommerce brand in the luxury home improvement space, expanding across multiple global ...

Sproutward

Customer Success Manager

Customer Success Manager Location: Dublin, OH, Southborough, MA or Remote Sproutward is a fast ... In this role, you will become an expert on Sproutward's product, e-commerce business drivers, and ...

Vets Hired

Dir, eCommerce

California, MO · On-site

Optimize the end-to-end online customer journey and checkout experience. * Oversee website ... Proven success managing eCommerce revenue, conversion optimization, and digital growth.

Ryder

Customer Success Manager I

Pataskala, OH

$90K/yr

Summary The E-Commerce Customer Success Manager I works closely with their clients and Ryder E-Com operations. The CSM is responsible for the growth, development, and customer success of assigned ...

Commerce Inc

Customer Success Manager

Austin, TX · On-site

... Customer Success Manager page is loaded## Senior Customer Success ManagerApplyremote type ... You'll see we're set on shaping the now - and the future - of ecommerce.### Commerce Talent ...

FULLBEAUTY Brands

MANAGER, E-COMMERCE

Manhattan, NY · On-site

$80K - $100K/yr

The goal of the Brand E-Commerce Manager is to manage the brand website and channel performance to maximize conversion and increase customer satisfaction through a better shopping experience. Working ...

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Customer Success Manager E Commerce information

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$32.5K

$83.1K

$140K

How much do customer success manager e commerce jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer success manager e commerce in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success manager in e-commerce?

A Customer Success Manager (CSM) in e-commerce is responsible for ensuring that customers have a positive experience with an online platform or service. They work closely with clients to understand their needs, help them utilize the company’s products effectively, and resolve any issues that arise. CSMs also focus on building long-term relationships, encouraging customer retention, and identifying opportunities for upselling or cross-selling. Their goal is to maximize customer satisfaction and help drive business growth for the e-commerce company.

How does a customer success manager in e-commerce typically collaborate with sales and support teams to enhance the customer experience?

A Customer Success Manager (CSM) in E-Commerce works closely with both sales and support teams to ensure a seamless customer journey. They often communicate with the sales team to understand customer expectations and relay important feedback, while partnering with support to resolve issues quickly and proactively address pain points. This collaboration helps CSMs anticipate customer needs, tailor solutions, and foster long-term relationships, ultimately driving customer retention and satisfaction. Effective teamwork and strong communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer success manager in e-commerce, and why are they important?

To thrive as a Customer Success Manager in E-Commerce, you need a strong background in account management, customer relationship building, and knowledge of digital commerce platforms, often supported by a relevant degree or experience in e-commerce or SaaS. Familiarity with CRM systems like Salesforce, customer support tools, and analytics platforms is typically required. Outstanding communication, problem-solving, and adaptability are crucial soft skills for understanding client needs and ensuring satisfaction. These abilities enable you to drive customer retention, foster loyalty, and contribute to the overall growth and success of the business.

What cities are hiring for Customer Success Manager E Commerce jobs?

Cities with the most Customer Success Manager E Commerce job openings:

What states have the most Customer Success Manager E Commerce jobs?

States with the most job openings for Customer Success Manager E Commerce jobs include:

What are popular job titles related to Customer Success Manager E Commerce jobs?

For Customer Success Manager E Commerce jobs, the most frequently searched job titles are:

Infographic showing various Customer Success Manager E Commerce job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager (E-Commerce)

On-site

Applied Labs
See more jobs at Applied Labsexternal

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Are you passionate about building meaningful partner relationships and driving growth in the fast-paced world of E-Commerce? At TalentPop, we partner with hundreds of the world’s most exciting online brands to deliver white-glove support across Customer Experience, marketing, and operational strategy.

We are scaling fast, and we are looking for a Customer Success Manager who thrives on turning client challenges into long-term success stories. If you are a natural relationship-builder, love digging into data to unlock operational efficiency, and want to play a pivotal role in helping ambitious brands scale, this is the opportunity for you.

Application Code: CSM26

(Please include this code when prompted during your application so our hiring team can prioritize your profile.)

Location: Remote (US & Canada) / Hybrid (Costa Mesa, CA)

Job Type: Full-Time

What You Will Do
  • Build and maintain strong relationships with assigned e-commerce accounts to ensure satisfaction and retention.
  • Analyze KPIs, performance metrics, and CSAT trends to uncover growth opportunities and mitigate risks.
  • Design, implement, and optimize customer service workflows and Standard Operating Procedures (SOPs).
  • Lead key client meetings, including onboarding, performance reviews, and strategic check-ins.
  • Resolve client escalations using sound business judgment and cross-functional collaboration.
  • Coach Customer Service Agents and partner with recruitment to ensure strong agent-client alignment.
  • Leverage AI platforms, CRM tools, and reporting systems to streamline client operations.
What We Are Looking For
  • 2–4 years of experience in customer success, account management, client operations, or customer experience.
  • Proven track record of managing client relationships and driving operational initiatives in a fast-paced environment.
  • Strong ability to interpret performance metrics, operational reports, and CSAT data.
  • Excellent communication, problem-solving, and cross-functional stakeholder management skills.
  • Deep understanding of customer success operations, service delivery processes, and CRM systems.
  • Experience building or optimizing customer service workflows and procedures
Tech & Location Requirements
  • US or Canada-based candidate only.
  • Hybrid setup for candidates within 50 miles of our Costa Mesa, CA headquarters; fully remote for candidates residing 50+ miles away or based in Canada.
  • Hardware and tech provisions provided upon hire.
Compensation & Benefits
  • Base salary of $65,000–$75,000 USD, plus monthly expansion bonuses and quarterly performance bonuses.
  • Comprehensive PPO Health Insurance, plus 100% company-covered Dental & Vision.
  • Unlimited PTO (after 90 days of employment) and 401(k) matching.
    • Company MacBook and a $300 home office stipend.
  • Summer Fridays (shortened workdays during summer months).
  • Corporate Wellness Program (24 Hour Fitness membership or ClassPass credits, plus mental health resources).
  • Team events and international offsites.
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