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Customer Success Manager E Commerce Jobs (NOW HIRING)

Ordergroove

Customer Success Manager

The Customer Success Manager owns the post-sales experience and works directly with our customers ... Experience in web-based business or retail industry experience that includes e-commerce on major ...

Northbeam LLC

Senior Customer Success Manager

$15K - $28K/mo

Senior Customer Success Manager United States About Northbeam Northbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their ...

Sur Corporation

Customer Success Manager

Customer Success Manager As the Customer Success Manager, you will be the main point of contact for a portfolio of direct-to-consumer ecommerce brands, owning onboarding, regular check-ins, and ...

Teikametrics

Associate Customer Success Manager

$100K - $124K/yr

Associate Customer Success Manager Teikametrics is revolutionizing retail through our patented ... Teikametrics is redefining eCommerce performance through its AI-powered, multi-marketplace ...

Amadeus

Customer Success Manager

Maitland, FL · On-site

Bachelor's degree in a related business field or equivalent work experience. * 3+ years of experience in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or ...

Shipfusion

Customer Success Manager

York, PA

$70K - $80K/yr

We were founded by a team of long-time eCommerce and logistics professionals who believe retailers ... We are looking for a highly motivated Customer Success Manager to join our Customer Success team!

Set Active

Senior Manager, Ecommerce

Beverly Hills, CA · On-site

$115K - $150K/yr

The Senior Manager, Ecommerce will leverage data, customer insights, and industry trends to continuously improve the digital experience and drive online growth. Key Responsibilities: Strategy * Own e ...

Shipfusion

Customer Success Manager

York, PA · On-site

$70K - $80K/yr

We were founded by a team of long-time eCommerce and logistics professionals who believe retailers ... We are looking for a highly motivated Customer Success Manager to join our Customer Success team!

Teikametrics

Associate Customer Success Manager

$100K - $124K/yr

... Associate Customer Success Manager to support and scale our Strategic Business Segment (SBS ... Teikametrics is redefining eCommerce performance through its AI-powered, multi-marketplace ...

Valsoft Services

Customer Success Manager (Canada)

$75K - $85K/yr

Customer Success Manager DemandBridge provides software that helps distributors, suppliers, and ... Its platforms bring together eCommerce, sourcing, logistics, invoicing, accounting, inventory ...

TrueLoyal

Customer Success Manager

San Antonio, TX · On-site

The Customer Success Manager is the cornerstone of our client relationships, serving as a trusted ... Deep understanding of marketing strategies, MarTech and eCommerce stacks, and how enterprise ...

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Customer Success Manager E Commerce information

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$32.5K

$83.1K

$140K

How much do customer success manager e commerce jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer success manager e commerce in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a customer success manager in e-commerce?

A Customer Success Manager (CSM) in e-commerce is responsible for ensuring that customers have a positive experience with an online platform or service. They work closely with clients to understand their needs, help them utilize the company’s products effectively, and resolve any issues that arise. CSMs also focus on building long-term relationships, encouraging customer retention, and identifying opportunities for upselling or cross-selling. Their goal is to maximize customer satisfaction and help drive business growth for the e-commerce company.

How does a customer success manager in e-commerce typically collaborate with sales and support teams to enhance the customer experience?

A Customer Success Manager (CSM) in E-Commerce works closely with both sales and support teams to ensure a seamless customer journey. They often communicate with the sales team to understand customer expectations and relay important feedback, while partnering with support to resolve issues quickly and proactively address pain points. This collaboration helps CSMs anticipate customer needs, tailor solutions, and foster long-term relationships, ultimately driving customer retention and satisfaction. Effective teamwork and strong communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer success manager in e-commerce, and why are they important?

To thrive as a Customer Success Manager in E-Commerce, you need a strong background in account management, customer relationship building, and knowledge of digital commerce platforms, often supported by a relevant degree or experience in e-commerce or SaaS. Familiarity with CRM systems like Salesforce, customer support tools, and analytics platforms is typically required. Outstanding communication, problem-solving, and adaptability are crucial soft skills for understanding client needs and ensuring satisfaction. These abilities enable you to drive customer retention, foster loyalty, and contribute to the overall growth and success of the business.

What cities are hiring for Customer Success Manager E Commerce jobs?

Cities with the most Customer Success Manager E Commerce job openings:

What states have the most Customer Success Manager E Commerce jobs?

States with the most job openings for Customer Success Manager E Commerce jobs include:

What are popular job titles related to Customer Success Manager E Commerce jobs?

For Customer Success Manager E Commerce jobs, the most frequently searched job titles are:

Infographic showing various Customer Success Manager E Commerce job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Senior Customer Success Manager - Enterprise

San Francisco, CA • On-site

Gorgias
Software Development • 51 - 200 employees
Learn more about Gorgiasexternal

Other

Re-posted 28 days ago

Job description

We believe conversations will become the #1 way to shop.
At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we're leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we're making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
  • Quality: conversations that feel authentic and on-brand.
  • Experience: effortless shopping from chat to checkout.
  • Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
About the Team
At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.
We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.
As an Enterprise Customer Success Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals.
You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.
What You'll Do
As an Enterprise Customer Success Manager, you will:
Customer Partnership & Account Management
  • Manage a portfolio of ~70-80 ecommerce customers
  • Build relationships with key stakeholders and run regular check-ins and QBRs
  • Understand customer goals, workflows, and operational challenges
  • Develop account plans focused on adoption, efficiency, and long-term value
  • Support renewal conversations for lower-risk or smaller expansions
Product Adoption & Optimization
  • Drive adoption of Gorgias features including AI, automation, and integrations
  • Analyze support workflows and recommend improvements
  • Help customers implement automation and AI use cases
  • Troubleshoot issues and partner with internal teams when needed
Customer Health & Risk Management
  • Monitor account health (usage, engagement, satisfaction)
  • Identify risks early and take action to prevent churn
  • Support renewals for lower-risk or smaller expansion cases
Operational Excellence & AI Enablement
  • Maintain accurate customer data and engagement tracking in internal systems
  • Manage your book of business independently while prioritizing high-impact activities
  • Leverage AI tools to improve efficiency across customer workflows and internal processes
  • Experiment with new approaches and share insights that improve team processes and playbooks
Cross-Functional Collaboration
  • Partner with Sales, Product, and Support teams to drive customer outcomes
  • Surface customer insights that inform product improvements and roadmap priorities
  • Ensure internal teams have clear context when escalating customer needs
Who You Are
  • 3+ years in Customer Success, Account Management, or similar roles
  • Experience managing multiple customers in a SaaS environment
  • Strong communicator who can run structured conversations with customers
  • Curious and proactive - you like getting into the details of how things work
  • Comfortable balancing strategic conversations with hands-on execution
  • Experience working with ecommerce brands or support operations is a strong plus
  • Passionate about technology, automation, and the future of AI in customer support
  • Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.
The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.
We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.
Diversity & Inclusion at Gorgias
We're committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.
If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

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