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Customer Success Manager Americas Jobs in Raleigh, NC

Pop-UP Talent

Customer Success Manager, CSM

Raleigh, NC · On-site

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

NCBiotech

Customer Success Manager - Poultry

Raleigh, NC · On-site

$90 - $130/hr

Position Summary The Customer Success Manager serves as the voice of the customer within TARGAN, ensuring that poultry producers implementing TARGAN's advanced hatchery automation solutions receive ...

New

SHI GmbH

Customer Success Manager - VMware

Raleigh, NC · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

Illumiti Inc.

Senior Customer Success Manager

Morrisville, NC · On-site

$120 - $160/hr

About the Role We are seeking a highly experienced and proactive Sr. SAP Customer Success Manager to join our team. In this role, the individual will serve as a trusted advisor and strategic partner ...

Posted today

Syntax

Senior Customer Success Manager

Morrisville, NC · On-site +1

About the Role We are seeking a highly experienced and proactive Sr. SAP Customer Success Manager to join our team. In this role, the individual will serve as a trusted advisor and strategic partner ...

New

EDB

Principal Customer Success Manager

Raleigh, NC · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Cloneable

Founding Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager This is Cloneable's first dedicated Customer Success hire. You'll build the function from the ground up, establishing the processes, playbooks, and relationships that define ...

RELX

Strategic Customer Success Manager

Raleigh, NC

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

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Showing results 21-40

All JobsCustomer Success Americas JobsCustomer Success Manager Americas JobsCustomer Success Manager Americas Jobs in Raleigh, NC

Customer Success Manager Americas information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success manager americas jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success manager americas in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a Customer Success Manager Americas?

A Customer Success Manager Americas is a professional dedicated to ensuring that customers across North, Central, and South America achieve their desired outcomes while using a company’s products or services. They act as a bridge between the company and its clients, helping with onboarding, addressing concerns, and providing ongoing support to maximize customer satisfaction and retention. By understanding regional needs and business goals, they drive product adoption and long-term relationships. Their role often involves collaborating with sales, support, and product teams to deliver a seamless customer experience.

How does a Customer Success Manager Americas typically collaborate with cross-functional teams to ensure customer satisfaction?

Customer Success Managers in the Americas often work closely with sales, product, and support teams to address customer needs and drive retention. They act as the primary point of contact, relaying customer feedback to internal stakeholders and coordinating solutions to complex issues. Regular meetings, shared project management tools, and clear communication channels are commonly used to streamline these collaborations. This cross-functional approach not only enhances customer satisfaction but also promotes continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a Customer Success Manager Americas?

To excel as a Customer Success Manager Americas, you need strong client relationship management skills, a solid understanding of account management, and experience with SaaS or technology products, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer onboarding tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and cross-cultural collaboration skills help build trust and drive customer adoption. These capabilities are vital for ensuring customer satisfaction, retention, and long-term business growth across diverse markets in the Americas.

What are popular job titles related to Customer Success Manager Americas jobs in Raleigh, NC?

For Customer Success Manager Americas jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Americas jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Manager Americas jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Manager Americas jobs?

Cities near Raleigh, NC with the most Customer Success Manager Americas job openings:

Customer Success Manager Americas jobs near you
Infographic showing various Customer Success Manager Americas job openings in Raleigh, NC as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Customer Success Manager, CSM

Pop-UP Talent

Raleigh, NC • On-site

$110K - $130K/yr

Other

Re-posted 19 days ago

Job description

Customer Success Manager (CSM)
USA Remote
  • Team: Customer Success
  • Salary: $110K - $130K

MISSION & PURPOSE
  • The Customer Success Manager (CSM) is responsible for delivering transformational outcomes that drive measurable, long-term value for customers. The CSM acts as a steward, advocate, and thought partner, ensuring every customer's journey is frictionless, impactful, and aligned with their business goals. The ultimate objective is to create Raving Fans and facilitate expansion opportunities that drive revenue and strategic growth
  • We are seeking a CSM who thrives in the business world, is comfortable liaising with executive talent, and understands business operations and strategy. The ideal candidate will be a cross-functional operator, strategic thinker, and relationship builder, helping our customers unlock value and remain engaged, happy, and thriving
  • We have made Customer Success a cornerstone of our strategy and an engine for future growth. This is an exciting opportunity to join a dynamic team and help shape that success

HIGHEST PRIORITY COMPETENCIES:
  • Business Acumen: Comfortable operating in complex business environments and understanding business operations, financial drivers, and strategic priorities
  • Executive Liaison Experience: Proven ability to build relationships and communicate effectively with executive talent, including C-suite and senior leadership
  • Strategic Mindset: Demonstrated experience in developing and executing big-picture strategies that drive customer value and business growth

KEY RESPONSIBILITIES:
  • Owns the strategic relationship and customer health, serving as the primary business relationship owner for assigned customers and ensuring continuity by connecting the dots across functions
  • Develop and execute outcome-driven success plans with measurable KPIs
  • Facilitate seamless transitions from sales to delivery (and back to sales), closing any gap between expectation and execution
  • Foster strategic engagement throughout the customer lifecycle, focusing on outcomes, innovation, and roadmap alignment
  • Lead customer touchpoints including onboarding and kick-off meetings, QBRs + service reviews, scope alignments, feedback loops/regular check-ins, and proactive outreach
  • Proactively manage risk by flagging at-risk accounts and collaborate with internal stakeholders to create mitigation plans
  • Collaborate cross-functionally with Sales, Solution Architects, Professional Services, and Managed Services teams to ensure a unified customer experience and smooth handoffs across lifecycle stages
  • Maintain accurate reporting on customer health, engagement metrics, and satisfaction scores (CSAT/NPS)
  • Gather and act on customer feedback, driving continuous improvement in processes, tools, and service delivery
  • Ensure customer-centric visibility and transparency within the organization by implementing, maintaining, and updating HubSpot and other CS tools/dashboards

QUALIFICATIONS, SKILLS AND RELEVANT EXPERIENCE:
  • Successful track record in customer success, engagement, account management, or related roles in enterprise software or business services
  • Deep understanding of customer needs and pain points
  • Strong relationship-building, communication, negotiation, and strategic thinking skills
  • Adept at listening, leading with empathy, and maintaining a people-first approach to business to turn challenging situations into positive outcomes
  • Creative problem solver who uses data to drive decision-making
  • Skilled at driving alignment across teams, with proven experience collaborating cross-functionally and managing multiple priorities
  • Equally at ease defining long-term vision and rolling up your sleeves to tackle the details that bring it to life
  • Highly organized, self-motivated, and thrives in an independent setting
  • Is a team player, likes to have fun at work, doesn't take themselves too seriously, and has a positive attitude
  • Demonstrated experience in tracking and reporting on customer success metrics
  • Familiarity with CRM and customer success tools (e.g., HubSpot); bonus for experience scaling and implementing new CS tools

ABOUT US:
  • We are a leader in enterprise software and managed services. We're building something special-a customer-first ERP services company that doesn't just implement systems but helps businesses actually use them to grow

THE CULTURE CODE:
  • We are maniacal about our mission
  • We strive to solve for the customer
  • We are radically transparent
  • We believe in autonomy, not autocracy
  • We are unreasonably picky about our people
  • We invest in individual mastery and market value
  • We constantly question the status quo

WHY JOIN?
  • Work directly with executive leadership and strategic customers
  • Influence business outcomes and drive measurable impact
  • Be part of a collaborative, growth-oriented team dedicated to customer success

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req26-00340

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