Customer Success Director Jobs in Appleton, WI (NOW HIRING)

CHICK-FIL-A GREEN BAY'S VISION STATEMENT:

To be a beacon of hope.

CHICK-FIL-A GREEN BAY’S MISSION STATEMENT:

Be excellent. Be good stewards. Love well.

Be excellent in all you do. Be a good steward of all that is entrusted to us. Love one another well.

CHICK-FIL-A GREEN BAY’S CORE VALUES:

Honor, Dignity & Respect - We will treat everyone with honor, dignity, & respect.

Always Do the Right Thing - Even when no one is looking.

Love Well - we will love our team members well and we will not be thieves and liars by speaking truth in love.

Excellence - we will strive for perfection when providing quality food, genuine hospitality at an unparalleled speed of service.

Here to Serve - we will provide a white towel service by letting all we come in contact with that we are here to serve.

The Director of Hospitality is responsible for overseeing the operations of the front of house and drive-thru at Chick-fil-A Green Bay. The position reports to the Owner/Operator.

The mission of the Director of Hospitality is to play a key role in the store, guest experience, and day-to-day Front of House operations. The ultimate goal for this role is to lead a team and ensure that all aspects of the Front of House are running smoothly and efficiently while delivering a remarkable guest experience. This opportunity is far greater than “fast food” but is an opportunity for a key individual to have a daily impact on team members and the business functions. After spending an initial training period learning the basics of the Chick-fil-A operation and procedures, this individual should be fully prepared to take ownership over all processes related to Guest Satisfaction and Experience and the Front of House.

• Oversee and ensure Guest Satisfaction and Experience through delivering a remarkable experience
• Work in the operations by leading teams of around 25-30 daily
• Supervise 50-100 employees
• Manage systems and processes in the Front of House
• Enthusiastically lead and positively impact our team and culture through celebrating successes and modeling hospitality with team members and guests
• Assess operation results and reports weekly with an ongoing evaluation of business operations to improve each area
• Track and improve store goals with a focus on Customer Experience Monitors
• Meet weekly with the Hospitality Team to help them be successful in all performance results and goals of the business
• Hold team members accountable to all policies and procedures; ensure fair disciplinary action
• Ensure that all Front of House equipment is maintained and that all areas meet cleanliness standards
• Coach and develop A-grade talent
• Perform off-shift managerial tasks for Front of House such as leadership development, team member evaluations, and money management
• Partner with other Directors to assure that all events and new initiatives align with the hospitality vision
• Meet regularly with Leadership Team and the Operator for training/personal development and to execute the overall vision and grow the overall success of the store
• Support in the operations of the restaurant first then perform director duties.

• Ability to oversee 30-70 direct reports on a daily basis.
• The business mindset with a proven record of financial growth in profit and sales of a restaurant.
• Passion and understanding of the Chick-fil-A brand and the desire to be an advocate as a Director of Hospitality.
• Care for Team Members
• Understand the importance of leadership development and mentoring team members of all ages.
• Coach Team Members to understand Core 4 and Winning Hearts Everyday model
• Clearly communicate with respect and use technology for continuous conversations. 

Competencies:

· Humble

· Hungry

· Smart

· Emotionally Self-Aware

· Emotionally Self-Controlled

· Adaptable

· Empathetic

· Organized

· Understands Conflict Management

· Tech Savvy

· Able to lead teams and work in teams

· Character: High Integrity

· Chemistry: relationship builder, coaches others to perform

· Competency: results-oriented, systems thinker, quick study

· Servant leader, team-oriented, with a passion for people and world-class service

· Well-organized manager with excellent verbal, written, and electronic communications skills

· They must have a growth mindset and have a positive influence on every person who comes in contact with Chick-fil-A.

Requirements:

· B.A./B.S. in related field preferred

· 2+ Years Experience Managing Teams

· Understanding of Wisconsin Employment & Labor Law

· Resume is required

· Must pass background check

· Preferred Food Safe Certified

· Valid driver's license with reliable transportation and insurance

Other Duties:

· Able to lift 40 – 60 pounds on a consistent basis.

· Able to work opening, closing and weekend shifts.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Compensation Breakdown:

· Base Salary of between $40,000-$50,000/year

· Performance based incentive opportunities (~$10,000 - $20,000/year +/-)

· Full ancillary benefits package through Anthem (~$10,000/year +/-)

o Medical, Health, Dental, Vision, etc.

· 401K retirement plan with company match up to 4% (~$1,600 - $2,000/year +/-)

· Two weeks of paid vacation (~$1,500 - $1,900/year +/-)

· Scholarship Opportunities (~$1,000 - $2,500/year +/-)

· Free meal(s) while working (~$4,000/year +/-)

· Apparel Allowance ($200/year +/-)

· Total value of ~$68,300 – $90,600/year +/-

This compensation breakdown is an average based on previous results. All performance-based incentives are dependent on performance.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

· Flexible Hours – You tell us when you are available to work, and we schedule based on the needs of our business.

· Closed Sundays – All Chick-fil-A restaurants are closed on Sundays. Enjoy at least one day off, guaranteed, each week!

· Work directly with the Operator/Owner – Instead of having a distant corporate office calling all the shots for day-to-day business operations, Chick-fil-A has the Owner/Operator right in-house, seeing what happens, and flexibility to make changes while upholding the high standards set by Chick-fil-A Corporate

· Competitive Pay – Starting wages are higher than others in our market.

· Meal Discount – Even on your days off!

· Career Advancement – Potential promotions based on job performance and work ethic.

· Insurance – Offer several different types of coverage; including Health, Dental, Vision, Critical Illness, Accident, Accidental Death & Dismemberment, Life, Short-term Disability, and MORE!

· FREE HEALTH ADVOCATE - With our health insurance plans, you have the opportunity to consult a knowledgeable health advocate!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.