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Customer Success Director Jobs in Appleton, WI (NOW HIRING)

Victra

Flex Regional Director

Green Bay, WI · On-site

... customers and employees. You will also: * Lead your District Managers to ensure the success of ... Direct and coordinate the activities of the store sales staff to accomplish sales, productivity ...

New

Shoe Sensation, Inc.

Market Sales Director

Appleton, WI · On-site

Market Sales Director (Multi Unit Leader) Position Overview: Since opening in 1984, Shoe Sensation ... success through superior merchandise assortment, and outstanding customer service, within a well ...

Shoe Sensation, Inc.

Market Sales Director

Appleton, WI · On-site

$60K - $65K/yr

Market Sales Director (Multi Unit Leader) Position Overview: Since opening in 1984, Shoe Sensation ... success through superior merchandise assortment, and outstanding customer service, within a well ...

Chick-fil-A

Director of Hospitality

Ashwaubenon, WI

$40K - $50K/yr

Track and improve store goals with a focus on Customer Experience Monitors * Meet weekly with the ... success of the store * Support in the operations of the restaurant first then perform director ...

Menasha-Corporation

Senior Director, HR

Neenah, WI · On-site

$180 - $230/hr

... into success. Working at Menasha Corporation means that your insights provide cutting-edge ... customers. If you like to make things happen and are passionate about what you do, you're going to ...

Menasha Corporation

Senior Director, HR

Neenah, WI · On-site

... into success. Working at Menasha Corporation means that your insights provide cutting-edge ... customers. If you like to make things happen and are passionate about what you do, you're going to ...

Menasha Corporation

Senior Director, HR

Neenah, WI · On-site

... into success. Working at Menasha Corporation means that your insights provide cutting-edge ... customers. If you like to make things happen and are passionate about what you do, you're going to ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Director JobsCustomer Success Director Jobs in Appleton, WI

Customer Success Director information

See Appleton, WI salary details

$37.6K

$118.5K

$174.7K

How much do customer success director jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success director in Appleton, WI is $118,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,200.00 and $142,000.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs

What are the most commonly searched types of Customer Success jobs in Appleton, WI?

The most popular types of Customer Success jobs in Appleton, WI are:

What job categories do people searching Customer Success Director jobs in Appleton, WI look for?

The top searched job categories for Customer Success Director jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Customer Success Director jobs?

Cities near Appleton, WI with the most Customer Success Director job openings:

Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Appleton, WI as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $118,487 per year, or $57 per hour.

Sales Representative Mid-West (New)

Hourly, Inc.

Green Bay, WI • Remote

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

Location: Field-based / Remote (U.S.)
Employment Type: W-2, Base Salary + Commission
Compensation: $60,000 Base + Commission + Residuals
First-Year On-Target Earnings (OTE): $120,000 at plan

Why This Is a Strong Opportunity
  • Build a book of business: Earn upfront commissions and long-term residual income as your client base grows.
  • Uncapped upside: No commission ceilings - higher performance unlocks higher commission tiers.
  • Hunter-focused role: High-activity, high-volume sales motion with short sales cycles.
  • Strong product-market fit: Payroll and Workers' Comp are mission-critical services for SMBs.
  • Autonomy with support: You own your pipeline and territory, backed by sales enablement, Customer Success, and modern tools.
About Hourly

Hourly is a fast-growing fintech company that simplifies payroll and workers' compensation for small and mid-sized businesses in the U.S.

Our platform delivers:

  • Payroll runs in under 30 seconds
  • Same-day direct deposit
  • Seamless payroll + Workers' Comp integration
  • Unlimited payroll runs at no extra cost
  • Elimination of surprise Workers' Comp audits
  • 85%+ retention when payroll and WC are sold together

Hourly's product is proven, sticky, and designed for SMBs - making it a strong sell for high-performing sales professionals.

The Opportunity

As a Sales Representative, you will focus on generating new business by selling Hourly's payroll and Workers' Comp solution to small and mid-sized businesses.

This is a true hunter role. You will own your territory, generate your own pipeline, close new accounts, and build long-term residual income through consistent performance.

What You'll Do
  • Prospect and generate pipeline: Drive outbound activity, referrals, events, and partner-sourced leads; maintain a healthy 3-4x pipeline coverage.
  • Manage the full sales cycle: From first outreach to first payroll run, including discovery, demos, proposal development, and close.
  • Build referral partnerships: Develop relationships with CPAs, insurance brokers, financial advisors, and banks.
  • Forecast accurately: Maintain strong CRM hygiene, deal-stage accuracy, and weekly forecasting.
  • Collaborate cross-functionally: Partner with Customer Success to ensure smooth onboarding and strong early retention.
  • Provide market feedback: Share insights from the field to inform product, messaging, and go-to-market strategy.

Requirements

    • 1+ years of B2B field or territory sales experience, ideally in:
      • Payroll, HCM, Workers' Comp, insurance, uniforms, food service, or SMB-focused industries
    • Proven new-logo hunter with consistent outbound prospecting experience
    • Comfort selling to small business owners, especially in construction, restaurant, and service industries
    • Experience managing short sales cycles in high-volume environments
    • Strong written and verbal communication skills
    • Self-starter mindset with the ability to plan and execute within a territory
    • Proficiency with Google Workspace and modern CRM tools
    • Bachelor's degree preferred

Benefits

  • Medical, dental, vision, and life insurance
  • 401(k)
  • Unlimited time off
  • 100% remote
  • Communication stipend, client entertainment budget, mileage and expense reimbursement
Ready to Own Your Success?

If you're a driven B2B sales professional who thrives on prospecting, closing new business, and building long-term income through residuals - we'd love to talk.

Hourly is an equal opportunity employer committed to building a diverse and inclusive team.

Apply