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Customer Success Associate Jobs in Allen, TX (NOW HIRING)

Voxai Solutions, Inc.

Customer Success Manager

Coppell, TX · On-site

$80K - $120K/yr

The Customer Success Manager (CSM) serves as the primary customer-facing leader responsible for ensuring customers realize measurable business value from their CCaaS investments. As a CCaaS reseller ...

Comply365

Customer Success Manager

Irving, TX · On-site

Customer Success Manager Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and ...

Vistair Systems

Customer Success Manager

Irving, TX · On-site

As a Customer Success Manager (CSM), you will own the post-sale relationship for a portfolio of customers and act as their trusted advisor across all three solution lines. This role goes beyond ...

Centerbase

Director Customer Success

Dallas, TX · On-site +1

$145K - $185K/yr

Summary The Director of Customer Success will be responsible for overseeing all aspects of our Customer Success and Consulting Services teams, retaining and growing our customer accounts and ...

New

Enseo

Customer Success Manager

Plano, TX · On-site

Customer Success Manager At Enseo, we're redefining what hospitality technology can be. We provide the technology for modern hospitality -- helping hotels across the U.S., Canada, and Mexico deliver ...

TXU Energy

Manager, Customer Success

Irving, TX · On-site

Customer Success Manager The Customer Success Manager will lead a team that plays a substantial role in meeting Vistra Retail customer retention, customer experience and unit margin targets. They ...

Island Company

Customer Success Manager

Dallas, TX · On-site

Customer Success Manager Island is the ideal environment for enterprise work -- security is everywhere without ever getting in the way. The Island Enterprise Platform unifies AI enablement, network ...

Stevenstransport

CS Manager

Dallas, TX

Lead, mentor, and manage a team consisting of Customer Success Associates (CSA), Customer Account Management Coordinators, and Senior Account Managers for Executive Accounts, ensuring alignment with ...

Jobtailor

Customer Success Manager

Dallas, TX · On-site

$100 - $125/hr

Supervise, coach, and support Customer Success Specialists, providing guidance on prioritization, issue resolution, client communication, and performance. * Manage the transition and handoff of ...

Cyberbit

Customer Success Manager

Dallas, TX · On-site

The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, driving ...

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Showing results 41-60

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Allen, TX

Customer Success Associate information

See Allen, TX salary details

$17.2K

$49.3K

$86.5K

How much do customer success associate jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success associate in Allen, TX is $49,291.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $60,900.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Allen, TX?

The most popular types of Customer Success jobs in Allen, TX are:

What are popular job titles related to Customer Success Associate jobs in Allen, TX?

For Customer Success Associate jobs in Allen, TX, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Allen, TX look for?

The top searched job categories for Customer Success Associate jobs in Allen, TX are:

What cities near Allen, TX are hiring for Customer Success Associate jobs?

Cities near Allen, TX with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Allen, TX as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $49,291 per year, or $23.7 per hour.

Customer Success Manager

Voxai Solutions, Inc.

Coppell, TX • On-site

$80K - $120K/yr

Full-time

Re-posted 15 days ago

Key responsibilities

  • Build trusted relationships with executives, business leaders, operational owners, and technical stakeholders

  • Develop and execute Customer Success Plans aligned to customer business outcomes

  • Drive adoption and optimization of CCaaS platforms and CX technologies

Job description

Description:

The Customer Success Manager (CSM) serves as the primary customer-facing leader responsible for ensuring customers realize measurable business value from their CCaaS investments.


As a CCaaS reseller and systems integrator, Voxai partners with customers across software, professional services, integrations, managed services, and ongoing optimization. This role acts as a trusted advisor to enterprise and mid-market customers, helping them achieve contact center transformation across people, process, and technology.


The CSM leads customer success strategies that drive adoption, optimization, retention, renewal readiness, and long-term account growth. This role works closely with Sales, Services, Managed Services, Support, Product, and technical teams to ensure customer goals are clearly understood, actively managed, and tied to measurable outcomes.


Location: On-site - Local to DFW

Department: Customer Success

Reports To: Director of Customer Success


Responsibilities:

  • Build trusted relationships with executives, business leaders, operational owners, and technical stakeholders
  • Develop and execute Customer Success Plans aligned to customer business outcomes
  • Drive adoption and optimization of CCaaS platforms and CX technologies
  • Own the customer lifecycle from post-sale handoff through onboarding, adoption, value realization, renewal, and expansion support
  • Partner with Professional Services and Project Management teams to ensure a clean transition from implementation to ongoing customer success
  • Ensure managed services contractual obligations are understood, tracked, communicated, and met or exceeded
  • Monitor customer health, adoption, service performance, open risks, escalations, and renewal readiness
  • Coordinate cross-functionally with Sales, Managed Services, Product, and Support to resolve customer issues and drive alignment
  • Conduct regular customer business reviews, service reviews, health checks, and success plan updates
  • Identify opportunities for optimization, additional services, integrations, reporting, automation, AI, and/or managed services growth
  • Support renewals and expansion opportunities by connecting customer outcomes to demonstrated business value and ROI
  • Maintain accurate customer, account, risk, renewal, and service information in Salesforce, ServiceNow, and related internal systems
  • Serve as the internal voice of the customer, ensuring customer needs, risks, and opportunities are visible and actionable
Requirements:

Required Qualifications:

  • Bachelor's degree or equivalent experience
  • 5-10+ years in Customer Success, Account Management, Consulting, Managed Services, or related customer-facing roles
  • Experience supporting SaaS, CCaaS, CX, contact center, cloud, or enterprise technology customers
  • Strong understanding of contact center operations, customer experience, and cloud-based technology environments
  • Demonstrated ability to manage executive relationships, customer risk, adoption, renewals, and cross-functional follow-through
  • Experience working with CRM, ticketing, project management, or service management platforms
  • Strong written and verbal communication skills with the ability to translate technical topics into business impact

Preferred Qualifications:

  • Experience with CCaaS platforms
  • Experience working for or with a systems integrator, reseller, managed services provider, or professional services organization
  • Familiarity with CRM platforms; preferably Salesforce and ServiceNow
  • Background in digital transformation, contact center modernization, CX strategy, or managed services
  • Experience with CRM integrations, reporting, analytics, IVR, routing, workforce management, AI/bots, omnichannel, or customer journey technologies
  • CCaaS certifications or willingness to pursue relevant certifications
  • Experience supporting enterprise customers with complex stakeholder environments

Skills & Competencies

  • Executive communication and stakeholder management
  • Proactive problem-solving and analytical thinking
  • Ability to influence, align, and drive accountability across teams
  • Program management and strategic mindset
  • Strong business acumen and ability to connect technology outcomes to customer value
  • Customer health, risk management, and escalation management discipline
  • Ability to balance customer advocacy with commercial awareness
  • Comfort operating across cross-functional teams, including Sales, Support, Managed Services, and technical teams
  • Strong attention to detail in documenting account activity, risks, action plans, and contracting documents

Operating Cadence

  • Maintain current Customer Success Plans for assigned accounts
  • Conduct recurring business reviews, service reviews, health checks, and internal account reviews
  • Track renewal readiness, adoption progress, customer risks, open escalations, and value realization milestones
  • Partner with Sales and Services to align account strategy, commercial opportunities, and delivery commitments

What Success Looks Like

Success in this role will be measured by the CSM's ability to help customers realize measurable value from their CCaaS and CX investments while strengthening their long-term partnership with Voxai.

  • High customer retention and renewal performance
  • Increased adoption and optimization of CCaaS capabilities
  • Growth in account value through services, managed services, optimization, and expanded CCaaS capabilities
  • Improved customer health, executive engagement, and renewal readiness
  • Successful execution of customer success plans and business reviews
  • Reduction in customer risk, escalations, recurring issues, and operational friction
  • Measured improvements in customer experience and contact center outcomes, such as routing effectiveness, reporting visibility, agent experience, containment, handle time, service levels, or customer satisfaction
  • Strong alignment between customer goals and Voxai delivery, support, and managed services commitments
  • Accurate account, risk, renewal, and service documentation within Salesforce, ServiceNow, and internal systems
  • Development of long-term, referenceable customer relationships

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