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Remote Customer Success Jobs in Allen, TX (NOW HIRING)

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

QAD, Inc.

Customer Success Manager

Dallas, TX · On-site +1

$85K - $110K/yr

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

QAD, Inc.

Customer Success Manager

Dallas, TX · Remote

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

Kastle Systems

Customer Success Manager

Dallas, TX · Remote

Kastle's integrated security solution, including access control, video, and remote video monitoring ... and Customer Success teams to develop sales plans that enhance customer engagement and drive ...

Tapcheck

Senior Customer Success Manager

Plano, TX · Remote

About the Job The Senior Customer Success Manager is the strategic anchor of the customer ... If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID ...

Intuit

Customer Success Manager (Services)

Frisco, TX · On-site +1

The QuickBooks Services Customer Success team is focused on engaging, driving value and feature ... California Remote (Not Bay Area) $126,000- $170,500 Illinois Remote $114,000- $154,500 Mountain ...

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Remote Customer Success information

See Allen, TX salary details

$30.2K

$77.3K

$130.2K

How much do remote customer success jobs pay per year?

As of Aug 26, 2026, the average yearly pay for remote customer success in Allen, TX is $77,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $92,100.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Allen, TX?

The most popular types of Customer Success jobs in Allen, TX are:

What are popular job titles related to Remote Customer Success jobs in Allen, TX?

For Remote Customer Success jobs in Allen, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Allen, TX look for?

The top searched job categories for Remote Customer Success jobs in Allen, TX are:

What cities near Allen, TX are hiring for Remote Customer Success jobs?

Cities near Allen, TX with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Allen, TX as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $77,264 per year, or $37.1 per hour.

Director, Customer Success - M5 (CUSSUC - Customer Success)

Dallas, TX • On-site, Remote

PowerSchool Group LLC
E-Learning • 1 - 5K employees

9.1

Company rating: 9.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

26th of 246 rated software companies

Great coworkers

People enjoy working here

Good employer

Learn more about PowerSchool Group LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Overview
About PowerSchool
At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem-from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.
Team Overview
Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.
Responsibilities
Director, Customer Success Operations
Role Overview
The Director, Customer Success Operations is a strategic transformation leader responsible for building and scaling the operating engine that drives customer health, retention, and expansion.
Reporting to the VP of Customer Success Operations, this role translates Customer Success strategy into disciplined execution by designing scalable processes, enabling data-driven decision-making, and embedding operational rigor across the organization.
This leader plays a critical role in advancing the organization toward a predictive, digital-first Customer Success model, with direct ownership of the retention framework, scaled/digital engagement motions, and implementation and optimization of a new Customer Success platform.
Success in this role is measured by improvements in retention outcomes, forecast accuracy, operational efficiency, and the ability to scale Customer Success without linear cost growth.
Key Responsibilities
  1. Retention Model Ownership (Core Priority)
  • Own the design, evolution, and operationalization of the Customer Success retention model
  • Define and standardize key drivers of retention, including customer health scoring, risk identification and value sustainment
  • Improve predictability of churn and renewal outcomes through data, insights, and process discipline
  • Partner with GVP of Customer Success to embed proactive, outcomes-driven behaviors across the organization
  • Establish governance and operating rhythms (risk reviews, forecast calls, value alignment) tied to retention performance
  1. Digital & Scaled Customer Success Motions
  • Lead the shift toward digital-first and scaled engagement models to improve coverage, efficiency, and consistency
  • Evaluate segmentation, coverage models, and lifecycle journeys across high-touch, tech-touch, and digital segments
  • Design and implement automated customer journeys, campaigns, and lifecycle orchestration
  • Increase adoption of digital programs while maintaining strong customer experience and outcomes
  • Partner with Marketing, Product, and Enablement to deliver cohesive digital customer experiences
  1. Customer Success Platform (CSP) Deployment, Optimization & CS Technology Strategy
  • Own deployment of a new CSP as the system of action for Customer Success
  • Standardize playbooks, CTAs, health scoring, and workflows to drive consistency and scale
  • Improve data integrity, usability, and adoption across CS teams
  • Partner with Data, IT, and Sales Operations to align CRM (Salesforce) and CSP data models
  • Lead the roadmap for automation, AI-driven insights, and predictive analytics within the CSP
  1. Operating Model & Process Transformation
  • Define and evolve the Customer Success operating model (segmentation, lifecycle governance, engagement motions)
  • Translate CS strategy into scalable processes and programs across onboarding, adoption, risk, renewal, and escalation
  • Drive standardization while enabling flexibility for different customer segments
  • Lead enterprise-wide change management to drive adoption of new processes and operating models
  1. Insights, Forecasting & Performance Management
  • Develop and maintain executive dashboards and KPIs for customer health, retention, and operational performance
  • Improve renewal forecast accuracy through better data, processes, and accountability
  • Lead capacity planning, coverage modeling, and cost-to-serve optimization
  • Deliver actionable insights to identify trends, risks, and growth opportunities across the customer base
  1. Cross-Functional Leadership & Governance
  • Act as a strategic partner to Customer Success, Product, Sales, Support, Finance, and Enablement teams
  • Drive alignment on customer lifecycle ownership, handoffs, and shared outcomes
  • Establish and lead operating cadences (business reviews, risk reviews, exec reporting)
  • Advocate for customer needs and operational improvements across the organization
  1. Team Leadership & Capability Building
  • Build and lead a high-performing Customer Success Operations team
  • Define clear roles across operations, analytics, systems, and program management
  • Develop talent, coaching leaders in operational excellence and data-driven execution
  • Foster a culture of accountability, continuous improvement, and customer-centric thinking

Qualifications
Qualifications
Required
  • 8+ years of experience in Customer Success, Operations, Revenue Operations, or related function
  • 3+ years of people leadership experience
  • Proven success scaling operations in a SaaS or technology-enabled environment
  • Strong analytical skills with demonstrated ability to translate data into action
  • Deep experience driving cross-functional initiatives and organizational change

Preferred
  • Hands-on experience with a CSP and Salesforce ecosystems
  • Experience building retention models and predictive health scoring frameworks
  • Strong background in digital customer success and scaled engagement models
  • Experience leading transformation initiatives (automation, AI, or operating model shifts)

Key Performance Indicators (KPIs)
Retention & Customer Outcomes
  • Gross and Net Revenue Retention (GRR / NRR)
  • Health score accuracy (predictive vs. actual outcomes)
  • Time-to-value and product adoption metrics
  • Reduction in escalations and churn drivers

Operational Excellence
  • Forecast accuracy (retention and risk)
  • Process consistency and adherence
  • Gainsight/CSP adoption and data quality
  • Cycle time reduction across CS workflows

Scale & Efficiency
  • Cost-to-serve improvements
  • Expansion of digital/scaled coverage
  • Automation adoption and workflow efficiency
  • Cross-functional SLA performance

What Success Looks Like
  • A predictive, trusted retention and customer health engine is in place and used consistently by CS leadership
  • CSP is fully leveraged as a system of action, not just reporting
  • Digital CS motions are scaled and delivering measurable improvements in coverage and efficiency
  • Customer Success teams operate with clarity, consistency, and accountability
  • Leadership has real-time visibility into customer health and operational performance
  • Retention, expansion, and customer outcomes improve at scale without proportional cost increase

Compensation & Benefits
Compensation & Benefits
PowerSchool offers the following benefits:
  • Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
  • Flexible Spending Accounts and Health Savings Accounts
  • Short-Term Disability and Long-Term Disability
  • Comprehensive 401(k) plan
  • Generous Parental Leave
  • Unrestricted paid time off (known as Discretionary Time Off - DTO)
  • Wellness Program, including ClassPass & Employee Assistance Program
  • Tuition Reimbursement
  • Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $55,700 - $172,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
EEO Commitment
EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.

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