Customer Success Associate Remote Jobs in Spring, TX

About the Role

We are looking for a rare blend of educator, consultant, and sales strategist. The Math Faculty Engagement Specialist sits at the intersection of curriculum expertise, faculty engagement, and institutional partnership and growth, serving as our mathematics platform expert and trusted advisor to colleges and universities.

A day in the life might include mapping course outcomes to our curriculum with a department chair in the morning, delivering a persuasive product demonstration to a curriculum committee at midday, and channeling faculty feedback into a product roadmap conversation by afternoon. You know when to say 'yes' to advance a deal and when to ask 'why' to make the solution better.

For best consideration, please apply by July 17, 2026. Applications will be reviewed on a rolling basis.

Key Responsibilities

Sales & Adoption Support

• Partner with Sales Directors on strategic mathematics sales opportunities; participate in evaluations, platform demonstrations, pilots, and adoption conversations.
• Serve as the mathematics expert during faculty and departmental reviews, building credibility that accelerates trust and closes deals.
• Review institutional syllabi, course outcomes, and curriculum requirements to align our solutions with faculty needs.
• Develop course mapping resources, comparison materials, and faculty review guides that support adoption decision-making.

Faculty Engagement & Community Building

• Build and maintain relationships with math faculty, department chairs, course coordinators, instructional designers, and/or academic leaders.
• Identify and cultivate faculty champions; support webinars, advisory groups, conferences, and virtual communities.
• Represent the organization within the mathematics education community at events such as AMATYC, MAA, and NCTM.

Marketing & Thought Leadership

• Collaborate with Marketing to develop discipline-specific messaging, collateral, campaign content, and product positioning.
• Contribute to product launches, webinars, conference presentations, case studies, and faculty spotlights.
• Identify emerging trends in mathematics education that may influence go-to-market strategy.

Product & Customer Success Collaboration

• Gather and synthesize customer feedback, market insights, and faculty needs, channeling them into actionable input for Product and Content teams.
• Partner with Customer Success to support implementation, expansion, and retention at adopting institutions.
• Participate in beta programs, pilot reviews, and product enhancement discussions; monitor competitive activity from traditional and emerging edtech providers.

Qualifications

Required

• Strong understanding of mathematics pedagogy, assessment, and student success practices gained from time in the classroom and/or industry experience.
• Excellent presentation, communication, and relationship-building skills across faculty, administrators, and cross-functional remote teams.
• Comfort with educational technology, including LMS platforms (Canvas, Blackboard, Brightspace), publisher platforms, and productivity tools
• Demonstrated experience with guiding less tech-savvy math/STEM educators with implementing educational technology tools
• Ability to work independently in a remote/field environment; willingness to travel ~25-40%.

Preferred

• Master's degree or higher in Mathematics, Mathematics Education, Statistics, or a related STEM discipline.
• Experience in edtech sales, pre-sales consulting, instructional design, or product marketing within higher education.
• Familiarity with sales processes and CRM tools (e.g., Salesforce); background in product management or go-to-market strategy is a plus.
• Track record presenting at faculty development events or professional conferences.
• Participation in professional organizations such as AMATYC, MAA, or NCTM.

What Sets You Apart

• Consultative Curiosity: You ask 'why' before 'how,' uncovering real needs before proposing solutions.
• Pedagogical Credibility: Faculty trust you because you speak their language and understand their challenges.
• Technology Bridge-Builder: You meet customers where they are technologically and bring them along without making them feel behind.
• Market Connector: You link field insights to product and marketing teams, making the platform and the pitch smarter.
• Sales Enthusiast: You ask 'How can I help us win?' when a colleague reaches out with a potential sale.