Customer Success Architect Jobs in Decatur, GA (NOW HIRING)

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Join Salesforce Professional Services as a Solution Architect championing our PACE (Product, Automotive, Consumer, Energy) organization. You'll serve as a trusted strategic advisor and platform expert focusing on Marketing Cloud, Agentforce Contact Center and/or Data360, driving innovation for our largest, most complex enterprise customers.

The Solution Architect is able to lead a workstream in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. The Sr. Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer return on investment.
Solution Architects are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.

What You'll Actually Be Doing

• Serve as a strategic, trusted advisor for our PACE industry clients, leveraging deep expertise in Marketing Cloud, Agentforce Contact Center, and/or Data360 to drive business value.

• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

• Guiding agents to support delivery outcomes

• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization

• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

This posting is inclusive of multiple levels:

• For Solution Architect: 7+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success, and 1+ years experience in PACE Industries.

• For Sr. Solution Architect: 10+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success, and 3+ years experience in PACE Industries.

You're Our Person If...

• Extensive experience with configuration and customization with Marketing Cloud and/or Data360 along with PACE Industry specific experience

• Ability to drive agentic delivery, with experience in AI toolchains (eg. Claude, Cursor, Elements Cloud, etc.)

• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs

• Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders

• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience

• Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams

• A great listener with the ability to communicate with people in diverse roles

• Resourceful and innovative thinker who can work through and solve problems

• Travel up to 50%

Even Better If...

• Bachelor's degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered

• Proven results in delivering high value business outcomes utilizing an agile approach

• Proven results leading customer and/or partner success stories

• Relevant Salesforce certifications & Accreditations (CG Cloud, REX Accreditation)

• Consulting experience is strongly recommended

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.