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Customer Success Analyst Jobs in Decatur, GA (NOW HIRING)

Stratix Corporation

Customer Success Manager

Norcross, GA · On-site

$80 - $130/hr

Use data analysis to measure quantifiable success metrics for your portfolio. * Conduct Quarterly Business Reviews with customers. * Identify new opportunities within the customer's mobility ...

New

Radius

Partner Success Analyst

Atlanta, GA · On-site

$60K/yr

Maintain CRM records and partner account information * Support partner onboarding, training and enablement activities * Prepare reports and updates on partner performance and engagement ...

Radius Limited

Partner Success Analyst

Atlanta, GA · On-site

Maintain CRM records and partner account information * Support partner onboarding, training and enablement activities * Prepare reports and updates on partner performance and engagement ...

Radius Limited

Partner Success Analyst

Atlanta, GA · On-site

$60K/yr

Maintain CRM records and partner account information * Support partner onboarding, training and enablement activities * Prepare reports and updates on partner performance and engagement ...

Radius Limited

Partner Success Analyst

Atlanta, GA · On-site

$60K/yr

Maintain CRM records and partner account information * Support partner onboarding, training and enablement activities * Prepare reports and updates on partner performance and engagement ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading ... Curiosity and analytical thinking-you're motivated to understand the "why" behind customer behavior ...

New

Stibo Systems Inc.

Customer Success Manager

Atlanta, GA · Hybrid

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading ... Curiosity and analytical thinking-you're motivated to understand the "why" behind customer behavior ...

New

Genlogs

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next ... By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large ...

Valsoft Corp

Customer Success Manager

Atlanta, GA · On-site

$70 - $100/hr

The Role The Customer Success Manager is responsible for managing and growing relationships with ... Strong analytical and problem-solving skills. Additional Skills * Strong organizational and time ...

New

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

UL Solutions

Customer Success Executive

Marietta, GA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention ... Strong analytical skills -- ability to translate data into strategic narrative and executive-grade ...

New

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

ADEX

Customer Success Advocate

Atlanta, GA · On-site

Position Title: Customer Success Advocate Responsibilities: • Google Contacts Onboarding ... analytical abilities. o Ability to work independently and as part of a team. o Customer-centric ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

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All JobsCustomer Success Analyst JobsCustomer Success Analyst Jobs in Decatur, GA

Customer Success Analyst information

See Decatur, GA salary details

$18

$39

$66

How much do customer success analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer success analyst in Decatur, GA is $39.56, according to ZipRecruiter salary data. Most workers in this role earn between $31.68 and $44.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success analyst?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

How does a customer success analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Analyst jobs in Decatur, GA?

For Customer Success Analyst jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Success Analyst jobs in Decatur, GA look for?

The top searched job categories for Customer Success Analyst jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Success Analyst jobs?

Cities near Decatur, GA with the most Customer Success Analyst job openings:

Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in Decatur, GA as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $82,276 per year, or $39.6 per hour.

Customer Success Manager

Stratix Corporation

Norcross, GA • On-site

$80 - $130/hr

Other

Posted 3 days ago

New

Job description

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering a comprehensive managed services portfolio to help companies operationalize mobile investments. We partner with businesses to deliver high-value services that drive competitive differentiation.

Position Summary

Stratix is seeking strategic, growth-focused, and results-driven Customer Success Managers (CSMs) to engage, retain, and enable Stratix’s largest customers to fully utilize Stratix Services and achieve their mobility business outcomes. As a CSM, you will drive the tactical success of Stratix customers, owning the complete post-sales lifecycle from onboarding and project execution to ongoing support services. Through your partnership, customers will derive maximum value from their investments, leading to project success, retention, and renewal.

The Mission of the Customer Experience team is to increase sustainable proven value for both our Customers and Stratix. The team includes Customer Experience Managers (CEM), Customer Success Managers (CSM), and Customer Success Analysts (CSA). CSMs and CSAs support multiple customers in the Stratix portfolio and report to the Senior Director of Customer Experience.

Responsibilities
  • Run Customer Success Playbook(s).
  • Drive issue resolution for customers across all day 2 services.
  • Track and monitor account health, including concerns expressed via NPS surveys, churn risk, and corrective actions.
  • Conduct formal itrac360 training for customer end-users (Stratix proprietary asset management software).
  • Ensure understanding of each customer’s SOW, uphold service level metrics, and manage penalties and credits from a revenue assurance perspective.
  • Use data analysis to measure quantifiable success metrics for your portfolio.
  • Conduct Quarterly Business Reviews with customers.
  • Identify new opportunities within the customer’s mobility ecosystem.
  • Advocate customer needs across departments.
  • Address high-severity requests or issue escalations with speed and efficiency.
  • Engage with customers with empathy, active listening, and clear communication.
Requirements
  • 3+ years of sales, business development, customer success, or account management experience.
  • Experience with Salesforce or other Force.com platforms.
  • Analytical ability to understand business workflows and map them to Stratix services.
  • Customer-oriented approach.
  • Proficiency in Microsoft Office; advanced Excel skills.
  • Ability to multitask and prioritize.
  • Fortune 1000 customer-facing experience preferred.
  • Ability to deliver results under pressure, work independently, and take ownership.
  • Project management experience is a plus.
  • Strong team player with initiative.
  • Thrives in a multi-tasking environment with ability to adjust priorities quickly.
  • 15% travel.
  • Based in Norcross, GA Headquarters.
Apply

To express interest, please apply via the platform. For inquiries, contact Stratix at +1 800-883-8300.

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