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Customer Success Agent Jobs in Springfield, MA (NOW HIRING)

Fine Fettle

Dispensary Agent

West Springfield, MA · On-site

$18 - $20/hr

We help customers incorporate cannabis into their lives in ways that optimally fit their individual ... Success will also require a high level of reliability, integrity, and the ability to receive and ...

Fine Fettle

Dispensary Agent

West Springfield, MA · On-site

$14 - $16/hr

We help customers incorporate cannabis into their lives in ways that optimally fit their individual ... Success will also require a high level of reliability, integrity, and the ability to receive and ...

Strive Global

Communications Agent

Hartford, CT · On-site

We believe that our employees are the driving force behind our success, and we are dedicated to ... Strive Global is seeking a Communications Agent to serve as a key point of contact for customers ...

Alphabe Insight Inc

Communications Agent

Hartford, CT · On-site

$49K - $53K/yr

We believe that our employees are the driving force behind our success, and we are dedicated to ... Strive Global is seeking a Communications Agent to serve as a key point of contact for customers ...

AAA Mid Atlantic

Experienced Travel Agent

Manchester, CT · On-site

$18 - $24/hr

Leverage AAA's established travel strategy to maximize success and achieve your sales goals ... Ability to respond to customer inquiries and interact with individuals. * Effective communication ...

AAA Mid Atlantic

Experienced Travel Agent

Enfield, CT

$18 - $24/hr

Leverage AAA's established travel strategy to maximize success and achieve your sales goals ... Ability to respond to customer inquiries and interact with individuals. * Effective communication ...

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All JobsCustomer Success Agent JobsCustomer Success Agent Jobs in Springfield, MA

Customer Success Agent information

See Springfield, MA salary details

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$27

How much do customer success agent jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer success agent in Springfield, MA is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.90 per hour, depending on experience, location, and employer.

What are some common challenges Customer Success Agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are Customer Success Agents?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a Customer Success Agent, and why are they important?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.
What are popular job titles related to Customer Success Agent jobs in Springfield, MA? For Customer Success Agent jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Customer Success Agent jobs in Springfield, MA look for? The top searched job categories for Customer Success Agent jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Customer Success Agent jobs? Cities near Springfield, MA with the most Customer Success Agent job openings:
Customer Success Agent jobs near you

Dispensary Agent

Fine Fettle

West Springfield, MA • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Description
Come Join Our Fine Fettle Family!
About the Company:
Fine Fettle is a family owned, locally run multi-state cannabis company with operations across Connecticut, Georgia, and Massachusetts. As a leading cannabis retailer, our mission is to create comfort in cannabis while enabling customers and patients to realize cannabis' full potential to improve their lives. We are dedicated to providing exemplary products and superior customer experiences. We believe that we can truly make a difference in the lives of our patients and customers by utilizing our expertise to educate them about the plant and provide them with the right products to enhance their health and wellbeing. We help customers incorporate cannabis into their lives in ways that optimally fit their individual needs. To support this mission, we are seeking driven, dedicated, and collaborative individuals who are passionate about contributing to our continued growth within the dynamic cannabis industry.
About the Role:
Fine Fettle is seeking a highly motivated and versatile Dispensary Agent to support both front-of-house and back-of-house operations in our retail cannabis dispensary. This unique hybrid role combines elements of customer service, sales, and inventory management, providing an opportunity to engage in multiple aspects of cannabis retail operations.
The ideal candidate for this role is enthusiastic, dependable, and excited at the prospect of learning about various aspects of a cannabis retail operation. Additionally, excellent candidates for the role will be coachable, attentive to detail, and enthusiastic about making an impact on team performance. Success will also require a high level of reliability, integrity, and the ability to receive and adapt in accordance with constructive feedback. Many of the responsibilities within the Dispensary Agent position will be customer facing and as such will require strong interpersonal and customer service skills.
Primary Responsibilities Include, but Are Not Limited To:
As a Dispensary Agent, you will rotate between customer-facing and operational roles to ensure smooth day-to-day operations and exceptional customer experiences. Key responsibilities include:
Customer-Facing Roles:
  • Sales Agent:
    • Serve as the primary point of contact for customers at the point of sale.
    • Provide education about products and deliver a 5-star customer experience.
    • Execute sales transactions efficiently and accurately.
  • Greeter:
    • Welcome customers and patients to the dispensary and direct them to the appropriate lines or resources.
    • Communicate front-of-house updates or issues to the Front Desk Manager and General Manager.

Operational Roles:
  • Order Entry Technician:
    • Scan and process filled bags of cannabis products into the Point of Sale (POS) software for customer pickup.
  • Order Puller:
    • Prepare cannabis bags for fulfillment, ensuring accurate labeling and documentation.
  • Runner:
    • Transport products between the inventory vault and the sales floor to support sales operations.
  • Inventory Technician:
    • Coordinate with Leads and Management to manage the flow of product in response to customer and operational needs.
    • Organize and maintain the vault to ensure compliance, operational efficiency, and inventory accuracy.
    • Input and verify data in the POS and inventory management software systems.
    • Receive, record, and store cannabis deliveries, ensuring proper documentation and compliance.

Skills and Qualifications:
  • High school diploma
  • Must be 21 years of age or older per the requirement set by the Massachusetts Cannabis Control Commission
  • Retail experience is highly preferred
  • Prior experience working in a fast paced, customer focused retail environment is advantageous
  • Bilingual or proficiency in Spanish is beneficial
  • Flexibility regarding work schedule
  • Availability for evening and weekend shifts, including scheduled opening and closing shifts, is required.
  • Knowledge about cannabis products, strains, and consumption methods is preferred
  • Cannabis market experience is valuable but not required
  • Ability to meet and maintain all applicable state-mandated licensing requirements as a condition of employment
  • Ability to pass a Federal Background Check with no felony convictions

Critical Competencies:
  • Strong interpersonal skills
  • Strong sales abilities
  • Customer service skills
  • Attention to detail
  • Coachable and adaptive to dynamic store needs
  • Strong verbal communication skills
  • Patient and understanding in dealing with customer service matters
  • Ability to act quickly and effectively to resolve issues
  • Reliable and trustworthy
  • Ability to give and receive feedback
  • Ability to work in fast-paced environments
  • Transparency in work and candor in communication

Working Conditions and Physical Demands:
  • Normal retail environment
  • May be exposed to extreme temperatures
  • Must be able to stand for long periods of time
  • Must be able to lift 50 pounds without assistance
  • Frequent bending and moving from sitting to standing and reverse

Benefits:
  • Competitive pay with opportunities for growth, development, and advancement.
  • Comprehensive benefit packages that offer medical, dental, vision, and life insurance.
  • Paid time off, including holidays and vacation days.
  • 401(k) Retirement Savings Plan with Employer Matching Contributions.
  • Generous Employee Discount.
  • A collaborative and supportive work environment at a growing company.

Americans With Disabilities Statement:
Must be able to perform all essential functions of this position with reasonable accommodation. If you need accommodation during the application and/or hiring process, please reach out to our HR Department.
EEO Statement:
We are an Equal Opportunity Employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veterans' status, and will not be discriminated against on the basis of disability or any other applicable legally protected characteristic.

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