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Customer Strategy Manager Jobs in Baltimore, MD (NOW HIRING)

Leisnoi, Inc.

Growth Strategy Manager

Baltimore, MD · On-site

Maintain a robust pipeline of business opportunities utilizing in-house CRM tools, including ... Strategic mindset with the ability to understand detailed market assessments and evaluate new ...

STENA

Aftermarket Strategy Manager

Baltimore, MD · On-site

$120K - $150K/yr

This role partners closely with program management, customer support, product support, spares ... Communicate strategy, insights, and recommendations to senior leadership through clear ...

ST Engineering

Aftermarket Strategy Manager

Baltimore, MD · On-site

$120K - $150K/yr

Who YOU are and what YOU can become The Manager, Aftermarket Strategy is responsible for developing ... This role partners closely with program management, customer support, product support, spares ...

Wolters Kluwer

Sales Business Retention Rep

Annapolis, MD · On-site

$50K - $57K/yr

CSMs manage a portfolio of customers across National and Mid‑Market segments and engage customers based on account size and needs. The role balances strategic customer relationships with strong ...

Mitre

Portfolio Manager - CMMI

Baltimore, MD

The MITRE Portfolio Manager will be accountable for the overall CMS customer value analysis, work program value analysis, and portfolio strategy development, updating these products regularly to ...

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Customer Strategy Manager information

See Baltimore, MD salary details

$114.8K

$139.4K

$161K

How much do customer strategy manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer strategy manager in Baltimore, MD is $139,357.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,700.00 and $151,500.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.

What job categories do people searching Customer Strategy Manager jobs in Baltimore, MD look for?

The top searched job categories for Customer Strategy Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Strategy Manager jobs?

Cities near Baltimore, MD with the most Customer Strategy Manager job openings:

Customer Strategy Manager jobs near you

Pricing and Sales Strategy_Manager, Strategy, Growth, and Transformation

Deloitte

Baltimore, MD • On-site

Full-time

Re-posted yesterday

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

44th of 150 rated financial services

Job description

Pricing and Sales Strategy Manager, Strategy, Growth, and Transformation

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. 

The Pricing & Sales Strategy business serves clients who are seeking to drive profitable growth through revenue management using pricing strategy, transactional analytics, improved commercial capabilities, and implementation of pricing systems. Our team is widely recognized as leaders within the field of Pricing and Revenue Growth Management and we are looking to build on this reputation with highly skilled, experienced professionals.

Recruiting for this role ends on 9/15/2026

Work you'll do

As Manager, you will lead large engagements that begin with a complex pricing, revenue, and margin-focused problems and serve as a leader in Deloitte Consulting's Customer Strategy & Applied Design practice. Work will include: 

  • Engagement Management: Engagement planning and budgeting; mobilize and manage strategy engagements; define deliverable structure and content
    • Oversee detailed, transaction-level quantitative analytics
    • Oversee the development of pricing strategies, focusing on concepts such as Economic Value Estimates (EVE), valued-based pricing, granular customer segmentation, in-depth competitive analysis, etc.
    • Perform qualitative customer interviews to assess the client's value proposition
    • Lead client engagements that identify, design and implement advanced pricing / technology and creative business solutions for large companies
    • Oversee project management status and progress, prepare and present weekly steering reports, assess risks, manage delays and escalate issues to steering committees
  • Client Management: Day-to-day interactions and relationships with executive clients and sponsors. Support clients in making strategic decisions and implementing changes in areas within pricing, finance, commercial excellence, and analytics
  • Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process.
  • Practice Development & Eminence: Develop practical solutions and methodologies; develop "thought-ware" and "point-of-view" documents; participate in public speaking events; get published in pricing-related and industry periodicals
  • People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities

The successful candidate would possess these skills

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships 
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor 
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The team


Deloitte's Customer Strategy and Design practice is the strategic and experiential hub of Deloitte Digital. We excel in customer experience, marketing strategy, commercial transformation, and innovation/design, offering insights to navigate disruption and shape client agendas. Our team includes business strategists, operations experts, designers, and technologists focused on customer-centered solutions. We specialize in customer segmentation, go-to-market strategy, channel optimization, service design, UX design, and customer analytics. Join us to drive impactful customer experiences and market success.

Qualifications

Required:

  • Bachelor's degree from accredited university
  • 6+ years' experience in a consulting setting with demonstrable depth of knowledge
    in 1-2 industries
  • 3+ years' experience with core pricing concepts such as value-based pricing, customer segmentation, customer profitability analysis, etc.
  • Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • Advanced degree in business
  • Demonstrated command of complex analytical topics, including the management and understanding of granular data sets
  • Experience with budgetary responsibilities related to projects or resource
  • Experience leading programs with technology / pricing technology components such as PROS, Price Fx, and/or Vendavo
  • Sector knowledge in Consumer Products, Retail, Industrial Products and Technology

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $193,300 to $272,400.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.


#Customer_US

#CSD_US

Qualifications:

Pricing and Sales Strategy Manager, Strategy, Growth, and Transformation

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. 

The Pricing & Sales Strategy business serves clients who are seeking to drive profitable growth through revenue management using pricing strategy, transactional analytics, improved commercial capabilities, and implementation of pricing systems. Our team is widely recognized as leaders within the field of Pricing and Revenue Growth Management and we are looking to build on this reputation with highly skilled, experienced professionals.

Recruiting for this role ends on 9/15/2026

Work you'll do

As Manager, you will lead large engagements that begin with a complex pricing, revenue, and margin-focused problems and serve as a leader in Deloitte Consulting's Customer Strategy & Applied Design practice. Work will include: 

  • Engagement Management: Engagement planning and budgeting; mobilize and manage strategy engagements; define deliverable structure and content
    • Oversee detailed, transaction-level quantitative analytics
    • Oversee the development of pricing strategies, focusing on concepts such as Economic Value Estimates (EVE), valued-based pricing, granular customer segmentation, in-depth competitive analysis, etc.
    • Perform qualitative customer interviews to assess the client's value proposition
    • Lead client engagements that identify, design and implement advanced pricing / technology and creative business solutions for large companies
    • Oversee project management status and progress, prepare and present weekly steering reports, assess risks, manage delays and escalate issues to steering committees
  • Client Management: Day-to-day interactions and relationships with executive clients and sponsors. Support clients in making strategic decisions and implementing changes in areas within pricing, finance, commercial excellence, and analytics
  • Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process.
  • Practice Development & Eminence: Develop practical solutions and methodologies; develop "thought-ware" and "point-of-view" documents; participate in public speaking events; get published in pricing-related and industry periodicals
  • People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities

The successful candidate would possess these skills

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships 
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor 
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The team


Deloitte's Customer Strategy and Design practice is the strategic and experiential hub of Deloitte Digital. We excel in customer experience, marketing strategy, commercial transformation, and innovation/design, offering insights to navigate disruption and shape client agendas. Our team includes business strategists, operations experts, designers, and technologists focused on customer-centered solutions. We specialize in customer segmentation, go-to-market strategy, channel optimization, service design, UX design, and customer analytics. Join us to drive impactful customer experiences and market success.

Qualifications

Required:

  • Bachelor's degree from accredited university
  • 6+ years' experience in a consulting setting with demonstrable depth of knowledge
    in 1-2 industries
  • 3+ years' experience with core pricing concepts such as value-based pricing, customer segmentation, customer profitability analysis, etc.
  • Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • Advanced degree in business
  • Demonstrated command of complex analytical topics, including the management and understanding of granular data sets
  • Experience with budgetary responsibilities related to projects or resource
  • Experience leading programs with technology / pricing technology components such as PROS, Price Fx, and/or Vendavo
  • Sector knowledge in Consumer Products, Retail, Industrial Products and Technology

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $193,300 to $272,400.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.


#Customer_US

#CSD_US

Education:Bachelor's DegreeEmployment Type:

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