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Customer Services Intern information

What does a customer services intern do?

A Customer Services Intern assists the customer service team by handling customer inquiries, resolving basic issues, and providing support through phone, email, or chat. They may help process orders, update customer records, and gather feedback to improve service quality. This role offers hands-on experience in understanding customer needs and learning effective communication skills. Interns also get exposure to the company's products or services and learn how to handle challenging situations professionally.

What are the key skills and qualifications needed to thrive as a customer services intern, and why are they important?

To thrive as a Customer Services Intern, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or ongoing college coursework. Familiarity with customer relationship management (CRM) software and basic office tools like email and spreadsheets is often expected. Customer orientation, patience, and teamwork are standout soft skills in this position. These skills and qualities are crucial for providing effective support, resolving issues efficiently, and ensuring a positive customer experience.

What is the difference between Customer Services Intern vs Customer Support Representative?

AspectCustomer Services InternCustomer Support Representative
Required CredentialsHigh school diploma or ongoing college educationHigh school diploma; some roles prefer post-secondary education
Work EnvironmentInternship setting, often in office or retailCustomer service centers, call centers, or online support
Employer & Industry UsageEntry-level, temporary position in various industriesFull-time or part-time role in retail, tech, telecom, etc.
Common Search & Comparison IntentUnderstanding entry-level customer service rolesSeeking customer support jobs or career progression

The Customer Services Intern role is typically an entry-level, temporary position aimed at gaining experience, often requiring minimal credentials. In contrast, a Customer Support Representative is a more permanent, full-time role focused on resolving customer issues. Both roles are common in various industries and serve as foundational customer service positions, but they differ mainly in duration, responsibilities, and career development potential.

What cities are hiring for Customer Services Intern jobs?

Cities with the most Customer Services Intern job openings:

What are the most commonly searched types of Customer Services jobs?

The most popular types of Customer Services jobs are:

What states have the most Customer Services Intern jobs?

States with the most job openings for Customer Services Intern jobs include:

Energy Services Intern - U.S. Energy

Appleton, WI • On-site

US Venture, Inc.
Trucking • 1 - 5K employees

$16.25 - $21.25/hr

Full-time

Re-posted 15 days ago


U.S. Venture rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz


Job description

POSITION SUMMARY
We are looking for an Energy Services Intern for our Summer 2027 internship program! The Energy Services Intern plays a supportive role within the Energy Services team, contributing to the efficient operations of the U.S. Energy division. This entry-level position provides an opportunity to learn and develop analytical and organizational skills while assisting in delivering high-quality customer and employee experiences.
The Energy Services Intern collaborates closely with various departments and stakeholders, working alongside the Energy Services Manager, Senior Energy Services Analysts, Energy Services Analysts, Marketers, Supply Managers, Business Development Managers, Suppliers, Terminal Operators, Accounting, Compliance, Rack Operations, Legal, Tax, Credit, Scheduling, BI team, and IT Services. This collaboration ensures the smooth and effective running of operations.
U.S. Venture's Internship Program runs May - August 2027. Dates may vary based on individual class schedules. This position is located at our Corporate Office in Appleton, WI.
JOB RESPONSIBILITIES
  • Assist in the onboarding functions and document retention related to US Energy agreements, including wholesale purchases/sales, retail purchases/sales, inventory, exchange, terminals, terminal throughput, pipeline tariff, railcar release, transloading, alternative solutions, and other logistics services.

  • Support the Energy Services team in contract management functions, including data entry, tracking key terms, rates, and end-dates, and assisting in the maintenance of contracts.

  • Contribute to the accuracy of billing, invoicing, and reporting related to carriers, customers, and contracts through onboarding/off-boarding of key attributes and changes.

  • Provide support in resolving operational, accounting, and data integration issues under the guidance of the Energy Services Manager and Energy Services Analysts. This may include addressing issues related to operations, accounting, and integration such as loading, allocations, price distribution, product cost, terminal and customer translation issues, incorrect pricing, product and terminal fees, requests for BOL, credit/rebills, electronic BOL, AP invoice, terminal, product, and customer control.

  • Assist in the creation and maintenance of processes by following Standard Operating Procedures (SOPs) related to contracts, onboarding, and maintenance.

  • Support the onboarding functions for Energy employees, participating in the development and implementation of onboarding processes.

  • Collaborate with the Energy Services team in training new associates to U.S. Energy, ensuring they have the necessary tools and understanding of expectations.

QUALIFICATIONS
  • Currently pursuing a Bachelor's degree in Business, Supply Chain, Finance, Accounting, Economics, Computer Science, or Engineering
  • Solid analytical and organizational skills.
  • Excellent interpersonal, communication, and organizational skills.
  • Ability to learn and adapt quickly in a fast-paced environment.
  • Collaborative mindset and the ability to work effectively in a team.
  • Experience in Microsoft Suite, particularly Excel and Word.
  • Detail-oriented with the ability to prioritize tasks effectively.
  • Professional and concise written and verbal communication skills.
  • Willingness to learn about the refined petroleum or energy/utilities industry.

DIVISION:
U.S. Energy
U.S. Venture will not offer sponsorship for employment status (including, but not limited to, H-1B, TN, E-3, F1, CPT, OPT, STEM OPT, visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require U.S. Venture's sponsorship to continue to work legally in the United States. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency except when there is a specific business need.
U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.
U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.
20-00-860-8000

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