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Customer Service Jobs in Colorado (NOW HIRING)

C&W Services

Customer Service Representative

Denver, CO · On-site

$16.50 - $22.50/hr

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Job Title Customer Service Representative Summary The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues, or ...

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Customer Service information

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How much do customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service in Colorado is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.97 per hour, depending on experience, location, and employer.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, patience to handle difficult situations calmly, empathy to understand customer needs, and active listening to accurately respond to inquiries. These skills help ensure positive customer experiences and are often complemented by familiarity with customer service tools and protocols.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is an example of a customer service job?

An example of a customer service job is a customer service representative, who interacts with customers to address inquiries, resolve issues, and provide information about products or services. These roles often require communication skills, patience, and familiarity with customer management tools like CRM software.

What are good paying customer service jobs?

Customer service jobs that tend to offer higher pay include roles such as customer service managers, technical support specialists, and account managers, often requiring relevant experience or specialized skills. These positions may also involve working in industries like technology, finance, or healthcare, where higher compensation is common. Advanced certifications or bilingual abilities can further increase earning potential.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Colorado?

The most popular types of Customer Service jobs in Colorado are:

What are popular job titles related to Customer Service jobs in Colorado?

For Customer Service jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Colorado look for?

The top searched job categories for Customer Service jobs in Colorado are:

What cities in Colorado are hiring for Customer Service jobs?

Cities in Colorado with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Colorado as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,112 per year, or $19.8 per hour.

Customer Service Representative (CSR)

Goodwill of Colorado

Aurora, CO

$19 - $25/hr

Part-time

Posted 15 days ago

Goodwill Of Colorado rating

5.5

Company rating: 5.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

653rd of 772 rated non-profit organizations

Job description

 Applications due by August 17h, 2026 

Job Description

 

Pay Range DOE: $19.00-25.00/hour

Work Schedule: Monday-Friday, 7:00AM-4:00PM (1 hour lunch)

Work Location:  Wheat Ridge, CO 80033

This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. 

JOB SUMMARY:

ESSENTIAL FUNCTIONS:

  • Respond promptly to customer inquiries; processing sales orders, customer returns, corresponding to shipment delays, and providing quotations for all products.
  • Create professional bids, quotations and proposals.
  • Coordinate customer visits if needed and answer the phone or attend to someone walking through the door.
  • Create product samples and send out to clients or fulfill their questions.
  • Track shipments closely to ensure timely delivery to customer, along with making sure artwork is approved and nothing is stuck in the approval period.
  • Correspond regularly with Supply Chain to follow completion of overseas orders from start to finish.
  • Communicate with the Sales Team, customers, and art department to ensure a satisfactory and timely resolutions.
  • Able to respond to internal and external customer inquiries providing professional, customer-facing interaction by phone, email or in person; manage customer complaints, even when handling unpleasant customers with discretion and tact.
  • Obtain functional knowledge of all label products.
  • Communicate regularly with management regarding work flow, operations, and opportunities for streamlining current procedures.
  • Attend and present production meetings.
  • Back up to team members as needed.

QUALIFICATIONS:

  • 2 or 4-year college degree or relevant work experience.
  • High level of professionalism and interpersonal skills to handle all aspects of customer service and project management.
  • Strong working knowledge of customer service principles, practices and skills.
  • Customer focused attitude, passion for quality and a willingness to quickly cultivate product expertise.
  • Demonstrate ability to prioritize, problem solve and manage numerous projects on tight deadlines.
  • Intermediate computer skills and knowledge of MS Office Suite, and able to learn industry standard software.
  • Familiarity with enterprise resource planning systems
  • Professional level written and verbal communication skills, strong decision-making ability and attention to detail.
  • Ability to work well with all levels of internal management and staff, as well as, outside customers and suppliers.
  • Demonstrated ability to work with a diverse team and remain professional under pressure.
  • Have their own camera that shoots 4k or higher.

Education:

  • High school diploma or equivalent education.

Other Requirements:

  • Must pass conditional post offer background investigation and drug screen.

Guide to Physical Requirements:

  • Continuously (5-8 hours)
  • Frequently (3-4 hours)
  • Occasionally (1-2 hours)
  • Never

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - NEVER

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - OCCASIONALLY

CARRYING:

   Heavy: 45 lbs & over - NEVER

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - CONTINUOUSLY

REACHING:

   Above Shoulder - OCCASIONALLY

   At Shoulder - OCCASIONALLY

   Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

   Use of legs only (stairs) - OCCASIONALLY

   Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

   Visual, close - CONTINUOUSLY

   Visual, distant - CONTINUOUSLY

   Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

   Simple grasping - CONTINUOUSLY

   Fine Manipulation - CONTINUOUSLY

   Repetitive Movements - CONTINUOUSLY

WALKING - OCCASIONALLY

STANDING - OCCASIONALLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe –

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