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Customer Service Technical Support Advisor Jobs

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy ... As a key member of the Global Service Team, this role works closely with customers and internal ...

TEKsystems

Auto Technical Service Support

Anaheim, CA

$34 - $38/hr

The Technical Service Support will work closely with our team of technical service engineers to provide comprehensive post-sales vehicle technical service support to our dealers and customers. The ...

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How much do customer service technical support advisor jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service technical support advisor in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.32 per hour, depending on experience, location, and employer.

Is remote customer service technical support advisor a stressful job?

Remote customer service technical support advisors often experience stress due to handling customer issues, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, training, and support tools used, with some roles offering flexible schedules to help manage stress.

What does a customer service technical support advisor do?

A customer service technical support advisor assists customers with technical issues related to products or services, providing troubleshooting, guidance, and solutions via phone, chat, or email. They often use diagnostic tools and technical knowledge to resolve problems efficiently and ensure customer satisfaction.

What cities are hiring for Customer Service Technical Support Advisor jobs?

Cities with the most Customer Service Technical Support Advisor job openings:

What states have the most Customer Service Technical Support Advisor jobs?

States with the most job openings for Customer Service Technical Support Advisor jobs include:

What are popular job titles related to Customer Service Technical Support Advisor jobs?

For Customer Service Technical Support Advisor jobs, the most frequently searched job titles are:

Customer Support Advisor

Harahan, LA • On-site

Nixon Power Services
Machinery Manufacturing • 201 - 500 employees
Learn more about Nixon Power Servicesexternal

Other

Posted 20 days ago

Job description

Job Summary
This role is responsible for the daily review, processing, and tracking of all quoting activity for their assigned territory and team of technicians. This role reviews leads, generates quotes, tracks approvals/purchase order receipts, crease services calls, orders parts, coordinates with internal and external stakeholders, and communicates with customers. This position ensures Nixon delivers our Premium Services along with a Premium Customer Experience in order to grow and retain business.
Essential Responsibilities
  • Promptly respond to customer inquiries and provide quotes within expected timelines.
  • Identify, validate, and price needed parts to quote work.
  • Partner with technicians and Operational Leaders, as needed, to ensure accuracy of quotes.
  • Review and follow up daily on quoted work and track sales progress through assigned system.
  • Respond promptly and courteously to all customer calls and emails regarding requests for additional work.
  • Once POs are received from the customer(s), open service calls, and source quoted parts.
  • Work with vendors and local parts' team to track parts' receipts.
  • Communicate with customers, as needed, from opportunity receipt to technician scheduling.
  • Assist service coordinators in communicating expectations, planning, and aligning quoted work appropriately.
  • Work closely with respective Operations team to ensure customer expectations are met.
  • May act as an internal project manager on larger scale jobs to ensure profitability and customer satisfaction, as directed.
  • Identify and qualify quotes that may require additional incentive or value add.
  • Work with vendors to find solutions that reduce the cost of goods related to inventory and purchased materials.
  • Assist parts department with extending opportunity to all parts sales.
  • Actively participate in Safety initiatives.
  • All other duties as assigned.
Knowledge & Skills
  • 3-5 years of experience in the generator service industry required.
  • Experience in heavy equipment, diesel engines, equipment parts and service are strongly preferred.
  • Proficient in Microsoft Office Suite of programs.
  • Ability to read, understand, and interpret drawings, schematics, and wiring diagrams.
  • Ability to communicate at all levels of the business.
  • Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.
  • Develop and maintain strong relationships with internal and external customers.
  • Strong ability to persuade, motivate, and influence others.
  • Strong math and analytical skills including ability to calculate discounts and percentages.
Education & Experience Preferences/Requirements
Degree Required: High School Diploma / GED
Years of Experience: 2-3
Working Environment / Conditions
  • Normal office environment.
  • Use hands/fingers to handle or feel.
  • Reach with hands and arms.
  • Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl.
  • Ability to sit for long periods of time.

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