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Technical Customer Support Consultant Jobs (NOW HIRING)

Trimble, Inc.

Technical Customer Support

Knoxville, TN · On-site

Elevate Customer Success as a Technical Customer Support Technician Transform Your VDC Expertise: Empower the Future of Construction Technology! Ready to transition into becoming the technical expert ...

Trimble

Technical Customer Support

Portsmouth, NH · Remote

Elevate Customer Success as a Technical Customer Support Technician Transform Your VDC Expertise: Empower the Future of Construction Technology! Ready to transition into becoming the technical expert ...

Sync.com, Inc

Technical Customer Support

Dallas, TX · On-site +1

Provide exceptional technical support to customers using our cloud storage and file sharing platform, resolving technical, account, and billing inquiries while communicating complex concepts in a ...

speakit

Czech Customer Support Consultant - Athens

Customer Support Consultant Do you speak Czech? A new position in Customer Support is opening a new door in your life! Pack your bags for Greece and work in Athens. We are currently looking for an ...

Foundever

$19/hr

Technical Customer Support Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting ...

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How much do technical customer support consultant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for technical customer support consultant in the United States is $44.62, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $50.72 per hour, depending on experience, location, and employer.

What is a technical customer support consultant?

Technical Customer Support Consultants are professionals who assist customers with technical issues related to a company's products or services. They troubleshoot problems, provide guidance on product usage, and help resolve any technical difficulties customers may encounter. These consultants often communicate via phone, email, or chat, and may also escalate complex issues to higher-level technical teams. Their goal is to ensure customers are satisfied and that their technical needs are met efficiently.

What are the key skills and qualifications needed to thrive as a technical customer support consultant?

To thrive as a Technical Customer Support Consultant, you need a solid understanding of technology concepts, troubleshooting skills, and often a relevant degree or technical certification. Familiarity with CRM systems, helpdesk ticketing software, and remote support platforms is typically required. Exceptional communication, patience, and problem-solving abilities are crucial soft skills for building rapport and resolving complex issues. These competencies ensure efficient resolution of customer problems, high satisfaction, and ongoing client trust in technical services.

What are some common challenges faced by technical customer support consultants, and how can they be addressed?

Technical Customer Support Consultants often encounter challenges such as troubleshooting complex technical issues, managing high volumes of customer inquiries, and translating technical jargon into clear, user-friendly language. Staying organized, continuously learning about new product updates, and developing strong communication skills are essential to overcome these challenges. Collaborating closely with product and engineering teams also helps consultants provide accurate solutions and maintain high customer satisfaction.

What cities are hiring for Technical Customer Support Consultant jobs?

Cities with the most Technical Customer Support Consultant job openings:

What states have the most Technical Customer Support Consultant jobs?

States with the most job openings for Technical Customer Support Consultant jobs include:

What are popular job titles related to Technical Customer Support Consultant jobs?

For Technical Customer Support Consultant jobs, the most frequently searched job titles are:

Infographic showing various Technical Customer Support Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $92,814 per year, or $44.6 per hour.

Technical Customer Support

Westminster, CO • On-site

Vish Consulting IT
See more jobs at Vish Consulting ITexternal

Contractor

Re-posted 2 days ago

Job description

Job Role: Technical Customer Support

Location: Westminster, CO - Remote - Hybrid

Contract Role

Job Description:

  • Engage with customers in a friendly, empathetic, and professional manner to establish rapport and build trust. Actively listen to customer concerns, ask clarifying questions, and demonstrate genuine care for our customer’s technical issues.
  • Thoroughly review all customer communication, using plain language to ensure understanding, and asking for feedback to ensure effective communication. 
  • Provide quick responses to approximately 25 email requests and 10 phone requests per day to help ensure team SLAs are met.
  • Proactively manage individual queues and backlogs, addressing and resolving aging requests to ensure timely and efficient handling while maintaining optimal workflow.
  • Document customer interaction for each case, including contact information, how the customer is experiencing the issue and troubleshooting steps. 
  • Document cases for customer requests from all channels: phone calls, chats, emails, and queues.
  • Assist customers with account and subscription management, process refunds, along with technical issues related to SketchUp:
    • Billing and invoicing
    • Account authorization
    • Entitlement management
    • Download and installation
    • SketchUp Extensions
    • Crash identification
    • Bug tracking
  • Effectively apply and exhaust relevant knowledge base content and other resources to efficiently qualify escalation of customer requests.
  • Adhere to prescribed communication and incident protocols, ensuring swift and effective dissemination of information to the appropriate channels when required.

Maintain and refresh knowledge of products, promotions, and internal systems through training and continuing education.

Skills:    What Skills & Experience You Should Bring

  • Bachelor’s Degree or equivalent experience in a customer solution environment
  • 2 years of experience supporting customers via chat, email, and phone
  • Customer-focused approach that ensures all interactions and solutions are tailored to meet the needs of our diverse customer base
  • Technical proficiency and familiarity with computer systems, software, and Google Suite
  • Excellent communication skills, including active listening, empathy, and patience, with the ability to adapt communication styles to different audiences
  • Time management and prioritization skills, enabling high-quality and time-sensitive customer communications
  • Attention to detail while working through issue discovery and documenting case notes
  • Able to maintain composure and professionalism during high-pressure situations
  • Troubleshooting skills to swiftly identify, diagnose, and resolve technical issues, ensuring minimal downtime and optimal system functionality for customers
  • Comfortable working in a remote environment, with occasional in-office meetings

Thanks & Regards,

Vivek Sharma 

Account Manager

Cell: (904) 481-0481

Fax: (619)-333-1294

Email: vivek@vishusa.com

Vish Consulting Services, Inc

www.vishusa.com