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Technical Customer Support Consultant Jobs (NOW HIRING)

Zip Water North America

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Technical Customer Service Representative

Rosemont, IL · On-site

$65K - $85K/yr

Technical Customer Support Representative II Supervisor: Customer Experience, & Inside Sales ... Proven success promoting subscriptions, service plans, or add-on sales in a consultative manner.

Posted today

Zip Water North America

Be Seen First

Technical Customer Service Representative

Rosemont, IL · On-site

$65K - $85K/yr

Technical Customer Support Representative II Supervisor: Customer Experience, & Inside Sales ... Proven success promoting subscriptions, service plans, or add-on sales in a consultative manner.

Posted today

ClickHouse, Inc.

S. public sector customers, federal agencies, and the contractors and integrators who support them ... Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator ...

Ra

Technical Support VP

Tualatin, OR · On-site

Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...

Ra

Technical Support VP

Tualatin, OR · On-site

Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...

Harris

$27.02/hr

Support Consultant Position Overview Support Consultant - delivers Level 1 and Level 2 technical ... Success in this role requires balancing technical expertise with a customer-focused mindset to ...

Genesis Consulting

Functional Support Consultant

Functional Support Consultant Genesis Consulting is seeking a Functional Support Consultant to ... This role serves as a liaison between business stakeholders, program leadership, and technical ...

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Technical Customer Support Consultant information

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How much do technical customer support consultant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for technical customer support consultant in the United States is $44.62, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $50.72 per hour, depending on experience, location, and employer.

What is a technical customer support consultant?

Technical Customer Support Consultants are professionals who assist customers with technical issues related to a company's products or services. They troubleshoot problems, provide guidance on product usage, and help resolve any technical difficulties customers may encounter. These consultants often communicate via phone, email, or chat, and may also escalate complex issues to higher-level technical teams. Their goal is to ensure customers are satisfied and that their technical needs are met efficiently.

What are the key skills and qualifications needed to thrive as a technical customer support consultant?

To thrive as a Technical Customer Support Consultant, you need a solid understanding of technology concepts, troubleshooting skills, and often a relevant degree or technical certification. Familiarity with CRM systems, helpdesk ticketing software, and remote support platforms is typically required. Exceptional communication, patience, and problem-solving abilities are crucial soft skills for building rapport and resolving complex issues. These competencies ensure efficient resolution of customer problems, high satisfaction, and ongoing client trust in technical services.

What are some common challenges faced by technical customer support consultants, and how can they be addressed?

Technical Customer Support Consultants often encounter challenges such as troubleshooting complex technical issues, managing high volumes of customer inquiries, and translating technical jargon into clear, user-friendly language. Staying organized, continuously learning about new product updates, and developing strong communication skills are essential to overcome these challenges. Collaborating closely with product and engineering teams also helps consultants provide accurate solutions and maintain high customer satisfaction.

What cities are hiring for Technical Customer Support Consultant jobs?

Cities with the most Technical Customer Support Consultant job openings:

What states have the most Technical Customer Support Consultant jobs?

States with the most job openings for Technical Customer Support Consultant jobs include:

What are popular job titles related to Technical Customer Support Consultant jobs?

For Technical Customer Support Consultant jobs, the most frequently searched job titles are:

Infographic showing various Technical Customer Support Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $92,814 per year, or $44.6 per hour.

Technical Customer Support Team Lead

Remote

Dot Compliance
See more jobs at Dot Complianceexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Description
Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most innovative cloud technology provider, Salesforce.com. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.
Role Overview
As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers. You will be responsible for driving regional operational excellence, coaching and developing Customer Support Engineers, and collaborating with cross-functional teams to ensure support cases are handled to the organization's service levels. This role is a strong next step for someone looking to grow their leadership as our global team scales.
Key Responsibilities
Day-to-Day Support Activities
  • Manage an active caseload as a product expert and serve as the primary escalation point to directly resolve critical regional customer issues.
  • Participate in on-call rotation (once every 4-6 weeks) alongside other US-based team members.

Leadership & Team Management
  • Lead, mentor, and develop a small team, conducting regular one-on-ones and coaching
  • Manage onboarding, and training programs to support team growth and operational consistency.

Operational Excellence
  • Oversee daily queue health, ensure SLA adherence, and drive team KPIs (like CSAT and response times) while optimizing support processes and maintaining our Knowledge Base.

Cross-Functional Collaboration
  • Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate customer or product issues and ensure seamless case handling and timely resolution of cross-functional issues.

Requirements
  • 5+ years of experience in Customer Support for SaaS or enterprise software.
  • 2+ years managing teams or holding informal leadership roles within a Support organization.
  • Experience with Salesforce administration or highly customizable software - Required.
  • Hands-on experience troubleshooting enterprise authentication, including SSO, MFA, and access management protocols.
  • Proven ability to carry an active support caseload while contributing to team operations and performance.
  • Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service Cloud, Intercom, Freshdesk).
  • Excellent proactive communication and cross-functional collaboration skills.
  • Familiarity with AI-powered support tools, knowledge management, and proactive support strategies - Preferred.
  • Bachelor's degree or equivalent experience in Technology, Business, Management, or a related field - Preferred.

Benefits:
  • 401(k) plan with company match
  • Paid parental leave
  • Comprehensive health, dental, and vision insurance
  • Monthly stipend for internet and mobile phone expenses
  • Flexible PTO and remote-first work environment
  • Professional development and leadership training

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