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Customer Service Technical Support Advisor Jobs in Florida

Fairygodboss

Technical Support Advisor

Miami, FL · On-site

$110K - $111K/yr

ADP is Hiring a Technical Service Advisor We are seeking a Technical Service Advisor to serve as ... At least three years of experience in a customer service environment or as an HR/HRIS practitioner ...

Watsco, Inc.

Service Technical Support

Miami, FL · On-site

$35K - $45K/yr

SUMMARY The Service Technical Support Specialist is responsible for providing support to our ... Ability to respond to common inquiries or complaints from customers, regulatory agencies, or ...

5TH HQ LLC

Technical Support

Doral, FL · On-site

$38K - $40K/yr

Provide technical support and promptly resolve customer issues in a professional manner. * Maintain accurate records of service activities, parts used, and equipment status. * Ensure compliance with ...

TEEMA

Technical Support

Tampa, FL · On-site

$25 - $28/hr

This is an excellent opportunity for an IT support professional who enjoys hands-on technical work, desktop deployments, and delivering exceptional customer service. What You'll Do * Configure, image ...

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Customer Service Technical Support Advisor information

Is remote customer service technical support advisor a stressful job?

Remote customer service technical support advisors often experience stress due to handling customer issues, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, training, and support tools used, with some roles offering flexible schedules to help manage stress.

What does a customer service technical support advisor do?

A customer service technical support advisor assists customers with technical issues related to products or services, providing troubleshooting, guidance, and solutions via phone, chat, or email. They often use diagnostic tools and technical knowledge to resolve problems efficiently and ensure customer satisfaction.
Infographic showing various Customer Service Technical Support Advisor job openings in Florida as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Technical Support Advisor

Miami, FL • On-site

Fairygodboss
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Fairygodbossexternal

$110K - $111K/yr

Other

PTO

Posted 4 days ago

Job description

ADP is Hiring a Technical Service Advisor

We are seeking a Technical Service Advisor to serve as our front‑line partner in solving client challenges. The role involves troubleshooting, training users, and earning client satisfaction scores.

Responsibilities
  • Client Support: Help clients manage their business using ADP solutions, troubleshoot payroll issues, and partner with multiple business units to deliver a seamless client experience. Provide advanced application support via phone, chat, CRM, email, or in person.
  • Learn: Continually upgrade knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to maintain the ability to support clients.
  • Organize: Accurately assess when additional support is required, forward requests, coordinate communications with other departments, expedite responses to critical client situations, and identify training needs.
  • Expert: Provide instruction and guidance on product features, processes, and procedures; support and promote internal knowledge management resources; handle complex payroll processing questions and prioritize cases.
Requirements
  • At least three years of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
  • Ability to work overtime hours during peak seasons.
  • College degree desirable but not required; other acceptable experiences include military experience.
Preferred Qualifications
  • Experience navigating ADP platforms or products.
  • Certified Payroll Professional certification.
Benefits
  • Work in a culture that values equity, inclusion, and belonging.
  • Connect with Business Resource Groups worldwide.
  • Grow your career in an agile, dynamic environment with opportunities to progress.
  • Access ongoing training, development, and mentorship opportunities.
  • Best‑in‑class benefits beginning on Day 1, supporting physical and mental well‑being.
  • Company‑paid time off for volunteering and giving back to the community.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of any protected characteristic.

Ethics at ADP: ADP has a long proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with integrity and foster an honest and respectful workplace.

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