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Customer Service Technical Support Advisor Jobs in Saskatchewan

Greet customers and create a positive first impression. * Listen to customer concerns and perform ... We can teach the technical details to someone who is willing to learn. It is much harder to teach ...

Greet customers and create a positive first impression. * Listen to customer concerns and perform ... We can teach the technical details to someone who is willing to learn. It is much harder to teach ...

This role combines technical expertise, customer service excellence, and leadership to ensure high ... Provide guidance, training, and support to ensure technical proficiency and high morale. * Health ...

Provide front line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiries Receive, investigate ...

Provide front line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiries Receive, investigate ...

The selected candidate will be tasked with supporting a variety of customers in our territory with ... Advising customers on proper requirements for servicing products * Assisting customers with ...

This position blends customer support and sales by serving as a trusted point of contact for ... High school diploma or equivalent required; post-secondary education or technical training in ...

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Customer Service Technical Support Advisor information

Is remote customer service technical support advisor a stressful job?

Remote customer service technical support advisors often experience stress due to handling customer issues, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, training, and support tools used, with some roles offering flexible schedules to help manage stress.

What does a customer service technical support advisor do?

A customer service technical support advisor assists customers with technical issues related to products or services, providing troubleshooting, guidance, and solutions via phone, chat, or email. They often use diagnostic tools and technical knowledge to resolve problems efficiently and ensure customer satisfaction.

What cities in Saskatchewan are hiring for Customer Service Technical Support Advisor jobs?

Cities in Saskatchewan with the most Customer Service Technical Support Advisor job openings:

Technical Machine Specialist - Customer Spport - Agriculture

Regina, SK โ€ข On-site

Full-time

Posted 7 days ago


Job description

Brandt is currently seeking a Technical Machine Specialist - Agriculture in our Customer Support Center in Regina. Establishes a knowledge center within the dealer organization to improve product resolution cycle times. Enables improved communication, sharing of best practices among all servicing locations. Works with the Service Managers/Service Advisors to help solve problems. Helps to improve Technician's diagnostic and repair abilities resulting in less downtime and reduced costs for our customers. Conducts preliminary investigations into machine problems using CCMS, Machine Dashboard and Expert Alert information, external information sources, previous experiences and knowledge of machine systems. Duties & Responsibilities Responsibilities of a Technical Machine Specialist (TMS or TC) are, but not limited to the following: Manage technical assistance requests from Brandt Service teams using Case Contact Management System (CCMS) software. Ensures all necessary information is documented within the CCMS case prior to submission to John Deere Coordinates CCMS cases between Technicians and John Deere CCMS factory support as needed. Works with John Deere as a partner in quality to help identify emerging product quality concerns and support problem resolution Assists in identifying technical training needs or gaps by communicating with location Service Mangers / Service Advisors Maintains up to date technical knowledge and creates and maintains the technical solution database