ZipRecruiter

Log In

1

Customer Service Representative Jobs in Rochester, MI

sasholdings

Customer Service Representative

Troy, MI

$19/hr

Customer Service Representative Responsibilities include: * Process sales orders, create parts invoices, and repair orders. * Complete online customer eCommerce orders and dealer orders. * The ...

Alkuhme

Customer Service Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

Customer Service Representative (Manufacturing) Auburn Hills, MI About the Role We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR / Admin) to support accounts ...

EPIC Fitness Group

Customer Service Representative

MI · On-site

$14.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

EPIC Fitness Group

Customer Service Representative

MI · On-site

$14.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

next page

Showing results 1-20

People also search for

All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Rochester, MI

Customer Service Representative information

See Rochester, MI salary details

$9

$17

$24

How much do customer service representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer service representative in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What Does a Customer Service Representative Do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Rochester, MI? The most popular types of Customer Service Representative jobs in Rochester, MI are:
What are popular job titles related to Customer Service Representative jobs in Rochester, MI? For Customer Service Representative jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Rochester, MI look for? The top searched job categories for Customer Service Representative jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Customer Service Representative jobs? Cities near Rochester, MI with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Rochester, MI as of May 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Customer Service Representative

sasholdings

Troy, MI

$19/hr

Other

Posted 17 days ago

Job description

As the nation's most prominent vehicle accessory distributor, we partner with several OEMs (Original Equipment Manufacturers) to help deliver vehicle personalization to the customer. This position supports customer service-oriented dealings that require you to interact with hundreds of Dealerships each week across the country to resolve support issues and ensure a best-in-class customer experience. In addition to being the best in the business regarding customer interactions, you must be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. 

Salary Overview:
The pay rate for this role starts at $19 per hour based on experience.

Hours:

The hours for this role are Monday through Friday 8am to 5pm.

Customer Service Representative Responsibilities include: 

  • Process sales orders, create parts invoices, and repair orders.  
  • Complete online customer eCommerce orders and dealer orders.  
  • The candidate will be trained in accessory product knowledge to become a resource for model fit, application, and installation.  
  • Daily office functions & clerical tasks (filing, reconciliation, invoicing, shipping, etc.)  
  • Utilize proper phone etiquette and effective customer service skills to support dealership customers when capturing sales orders or resolving issues.  
  • Create Excel tracking sheets to communicate local and regional sales promotions.  
  • Use analytical skills to solve problems for dealers when necessary.  
  • Other duties as assigned.  
  • Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision.  

Customer Service Representative Qualifications and Skills: 

  • Ability to read, write, and speak English.  
  • Ability to pass the drug screen and background check.  
  • Consistent work history and attendance record.  
  • Ability to multi-task with strong follow-up skills.  
  • Intermediate Microsoft Office skills (Excel/PowerPoint/Windows).  
  • Basic understanding of dealership operations.  
  • High School Diploma or GED.  
  • 1-2 years of prior customer service experience.  
  • Advanced computer skills.  
  • Ability to adapt and learn innovative technologies.  
  • Ability to perform repetitive actions for extended periods.  
  • Ability to adapt to industry changes.  
  • Must be able to work independently and in teams.  
  • Must be able to work in a fast-paced environment.  
  • Must be attentive to details.  
  • Experience with NetSuite is preferred.  

Customer Service Representative Working Conditions and Physical Demands include: 

  • Must be okay with taking 50+ calls per day.  
  • Must be okay with sitting for extended periods.  

Apply