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Customer Service Representative Jobs in Park Ridge, IL

AlphaGraphics

Customer Service Representative

Chicago, IL · On-site

$40K - $45K/yr

Our tight-knit team in AlphaGraphics - US715 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for ...

EPIC Fitness Group

Customer Service Representative

Darien, IL · On-site

$15.50 - $21.25/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Park Ridge, IL

Customer Service Representative information

See Park Ridge, IL salary details

$9

$18

$26

How much do customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service representative in Park Ridge, IL is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.58 per hour, depending on experience, location, and employer.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, support tools, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Park Ridge, IL? The most popular types of Customer Service Representative jobs in Park Ridge, IL are:
What are popular job titles related to Customer Service Representative jobs in Park Ridge, IL? For Customer Service Representative jobs in Park Ridge, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Park Ridge, IL look for? The top searched job categories for Customer Service Representative jobs in Park Ridge, IL are:
What cities near Park Ridge, IL are hiring for Customer Service Representative jobs? Cities near Park Ridge, IL with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Park Ridge, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $38,472 per year, or $18.5 per hour.

Customer Service Representative

KNIPEX Tools LP

Buffalo Grove, IL

$22 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Position Description
Customer Service Representative
A KNIPEX Tools LP (KTLP) Customer Service Representative is an integral member of the KTLP sales team. A KTLP Customer Service Representative provides world - class service to all external and internal customers.
Position Overview
The Customer Service Representative’s role encompasses the complete post-sales support cycle, including the completion of information gathering, order entry, and expediting. Customer Service Representatives should be reliable, responsive, reassuring, empathetic and accurate when handling all inquiries/requests be it from outside or from within the company.
Position Responsibilities
  • Provides both external and internal customers with a positive experience during all interactions.
  • Complies with all company and departmental procedures.
  • Enters and confirms the accuracy of orders and tracking delivery dates; updates customers and sales regarding issues.
  • Answers all customer inquiries including products, pricing, and availability.
  • Anticipates and solves issues before they arise.
  • Researches orders and resolves issues related to products and services.
  • Develops an excellent working knowledge of procedural and system-related inventory control requirements, including the proper allocation and distribution of products and services.
  • Improves and maintains overall customer service functions. This encompasses all order processing requirements including credits, returns, and distribution.
  • Develops an excellent working knowledge of our quality system and the associated procedures.
  • Provides support to our sales staff and shares the common goal of creating and maintaining customer relationships.
  • Works closely with all staff, including warehouse personnel, to ensure proper communication.
  • Listens actively and responds to customer demands and complaints as “problem solvers”, taking full responsibility and providing positive solutions.
  • Demonstrates persistence, overcomes obstacles, and strives to improve skills while achieving goals with enthusiasm and positive energy.
  • Follows through with promises and inquiries in a timely fashion.
  • Uses good judgment and makes decisions when necessary.
  • Seeks guidance to answer any questions when unsure of the correct answer.
  • Forwards all customer e-mail addresses to the marketing department and asks every customer if we can send them our product information sheet/e-mail.
  • Other responsibilities as assigned.

Position Requirements
Knowledge
  • High school diploma or equivalent, some college preferred; or equivalent in years of experience.
  • Minimum of 3 years customer service/order entry experience.
  • Hands-on operational experience using SAP or comparable ERP system is a strong plus.
  • EDI experience a plus.
  • Proficient in Microsoft Office products.
  • Experience in an industrial manufacturing or distribution environment is a strong plus.
  • Experience with inventory a plus.

Skills
  • Excellent written and verbal communication skills.
  • Detail oriented with strong decision making and problem solving skills.
  • Demonstrated ability to handle a variety of assignments simultaneously.
  • Ability to work under deadline pressure.
  • Excellent follow up.
  • Ability and confidence to communicate at all levels, internally and externally in a professional manner by phone, email and face to face contact.
  • Conflict resolution and negotiation skills.
  • Customer focus.

Personal Attributes
  • Flexible work attitude; ability to learn new things quickly.
  • Sense of urgency mindset with an assertive “let’s get it done” attitude.
  • Holds self to high ethical standards and is capable of maintaining confidentiality.
  • Enjoys multitasking.
  • Professional demeanor.
  • Energetic, dynamic, and friendly personality.
  • Strong interpersonal skills and ability to work well with teams.
  • Interested in achievement of broad objectives through teamwork and collaboration.
  • Results oriented, self-motivated, and has the ability to meet all deadlines.

Physical Demands and Work Environment
  • Continuous keyboard and screen usage for several hours a day.
  • Position requires periodic walking, stooping, bending, reaching, and ability to push, pull, and grasp required.
  • Capable of standing or sitting for several hours a day.
  • Regular, reliable and predictable onsite attendance necessary.

Company Values

Knowledge:
  • Improvement is GREAT. Change is GREAT. Wanting to be better is GREAT.
  • Innovate; take initiative and be curious. Learn from mistakes.
  • Continue to develop our skills; challenge ourselves and others to achieve possibilities.
Teamwork:
  • First and foremost, we are a team. Our competition is outside these walls.
  • We are all role models and lead by good example.
  • Our cooperation and communication is characterized by kindness, openness, honesty, and valuing each other’s contributions.
Loyalty:
  • Demonstrate reliability, responsibility, and ownership – not just through words, but through actions.
  • Keep commitments; say what you will do, and do what you say.
  • Trust each other and continue to earn that trust every day.
Passion:
  • Strive to achieve consistently superior quality, service, performance, productivity, efficiency, and effectiveness.
  • Take pride in our product, our company, and our people.
  • Embrace sustainable initiatives and give back to the community.

The base hourly rate for this position is: $22 - $25. Please note that the specific compensation for this role will be determined based on experience, qualifications, location, and internal equity considerations.
We have other benefits associated with this position which include: Medical, dental, and vision insurance, company funded Health Reimbursement Arrangement Plan (HRA), generous paid time off, 401K, etc. For more detailed information on our complete benefit package, see https://www.knipex-tools.com/company/careers.

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