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Customer Service Representative Jobs in Park Ridge, IL

Singer Industrial

Customer Service Rep

Chicago, IL

$16.50 - $22.50/hr

Customer Service Representative National Hose, a Singer Industrial Company, is searching for a Customer Service Representative in Earth City, IL. Singer Industrial is one of America's largest ...

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Customer Service Representative information

See Park Ridge, IL salary details

$9

$18

$26

How much do customer service representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer service representative in Park Ridge, IL is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.58 per hour, depending on experience, location, and employer.

What Does a Customer Service Representative Do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Park Ridge, IL? The most popular types of Customer Service Representative jobs in Park Ridge, IL are:
What are popular job titles related to Customer Service Representative jobs in Park Ridge, IL? For Customer Service Representative jobs in Park Ridge, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Park Ridge, IL look for? The top searched job categories for Customer Service Representative jobs in Park Ridge, IL are:
What cities near Park Ridge, IL are hiring for Customer Service Representative jobs? Cities near Park Ridge, IL with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Park Ridge, IL as of May 2026, with employment types broken down into 38% Full Time, 55% Part Time, 6% Contract, and 1% Nights. Highlights an 86% Physical, 7% Hybrid, and 7% Remote job distribution, with an average salary of $38,472 per year, or $18.5 per hour.

Customer Service Representative

Legendary Service Inc

Mundelein, IL

$18 - $22/hr

Full-time

Posted 11 days ago

Job description

Be the Voice of Legendary Service Join Us as a Customer Service Representative!

Position Title: Customer Service Representative
Company Name: Legendary Service Inc
Pay Range: $18 $22 per hour, based on experience
Industry: Plumbing / HVAC (Residential, Commercial)
Location: Mundelein, IL

Job Overview:
Legendary Service Inc, a rapidly growing residential and commercial HVAC and plumbing company, is seeking a dependable and enthusiastic Customer Service Representative to join our front-line team. This entry-level role is perfect for someone who is moldable, eager to learn, and ready to grow with the company. Youll play a vital part in delivering excellent customer support, managing internal communication, and assisting with operational and administrative tasks. If you enjoy helping people and thrive in a dynamic environment, this could be the opportunity you've been looking for!

Who We Are:
At Legendary Service Inc, were known for delivering top-tier plumbing and HVAC solutions with integrity, professionalism, and care. We foster a supportive, high-energy workplace where every team member is empowered to succeed. As we continue to grow, we invest in our people with training, mentorship, and opportunities for advancement. Join a company where youre not just another number you're family.

Key Responsibilities:

  • Answer and direct phone calls with a positive, customer-first attitude

  • Provide friendly, professional assistance to customers and internal staff

  • Perform administrative tasks including filing, data entry, and document organization

  • Support scheduling, job coordination, and team communications

  • Deliver materials or documents to job sites as needed

  • Assist managers and field teams with day-to-day operational needs

  • Serve as a dependable point of contact for office-related support tasks

  • Represent the company with professionalism and a service-oriented mindset

Qualifications:

  • High school diploma or equivalent (some college preferred)

  • Strong communication, multitasking, and organizational skills

  • Reliable and flexible; a self-starter with a willingness to learn

  • Proficient in Microsoft Office (Word, Excel, Outlook) and basic computer functions

  • Valid drivers license and access to reliable transportation

  • Ability to manage changing priorities in a fast-paced environment

Benefits:

  • Compensation & Retirement: Weekly pay schedule; retirement savings program

  • Health & Wellness: Medical, dental, vision, life, and disability insurance options

  • Work-Life Balance: Paid holidays, vacation time, and sick leave

  • Career Development: Paid training, mentorship, and internal advancement opportunities

  • Additional Perks: Company events, team-building activities, and performance incentives

Schedule:

  • Full-time, Monday to Friday, with flexibility to support operational needs

Location:

  • Mundelein, IL with occasional local travel to job sites


Equal Employment Opportunity:
At Legendary Service Inc, we foster a family-like environment where every employee is valued. We are an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from all backgrounds, without regard to race, age, gender, sexual identity, religion, or disability status.

Start Your Legendary Journey Today!
If you're ready to build your career in a company that values people, rewards reliability, and provides room for growth, apply now to join the Legendary Service Inc team as our next Customer Service Representative!