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Customer Service Representative Jobs in Decatur, TX

Pavestone

Customer Service Representative

Grapevine, TX

$14.75 - $20/hr

We are seeking a Customer Service Representative to join our team! *This is an on-site role, and will not be remote or hybrid, at any time.* What We Offer: * Work in a team-oriented environment where ...

Moonshot

Customer Service Representative

Denton, TX

$15 - $20.50/hr

Customer Service Representative Department: Sales Reports To: Director of Sales Overview We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team ...

ShipMonk

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

Circle K

Customer Service Representative

Weatherford, TX

$13.75 - $18.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

ShipMonk

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

Brightwing

CSR

Fort Worth, TX · On-site

$18 - $20/hr

The Contractor Customer Service Rep. must provide knowledgeable, professional communication to customers on every interaction. This position must consistently provide high levels of customer ...

Fenix Parts Inc

Customer Service Representative

Hurst, TX · On-site

$21 - $24/hr

About the Job Your Opportunity Customer Service Representative Fenix Parts LLC 860 Airport Freeway Suite 701. Hurst, TX 76054 As a Customer Service Representative (CSR), you will help customers ...

Circle K

Customer Service Representative

Haltom City, TX · On-site

$14 - $19.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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How much do customer service representative jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for customer service representative in Decatur, TX is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What Does a Customer Service Representative Do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Decatur, TX? The most popular types of Customer Service Representative jobs in Decatur, TX are:
What are popular job titles related to Customer Service Representative jobs in Decatur, TX? For Customer Service Representative jobs in Decatur, TX, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Decatur, TX look for? The top searched job categories for Customer Service Representative jobs in Decatur, TX are:
What cities near Decatur, TX are hiring for Customer Service Representative jobs? Cities near Decatur, TX with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Decatur, TX as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 33% Full Time, 57% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,950 per year, or $16.8 per hour.

Customer Service Representative

Hillwood Investment Properties

Fort Worth, TX • On-site

$14.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Company Overview:
Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field Fort Worth Alliance Airport in Fort Worth, Texas. Strategically positioned within one of the nation's most dynamic aviation hubs, AAS provides comprehensive ground support and concierge-level services to a diverse clientele-including civilian, military, and cargo operators.
With a strong reputation built on operational excellence, AAS combines world-class customer service with cutting-edge facilities designed to meet the needs of pilots, passengers, and military personnel alike. Whether supporting complex cargo logistics or welcoming VIP guests, the Alliance team is committed to delivering seamless, safe, and superior aviation experiences. Our focus on precision, hospitality, and continuous innovation ensures that every arrival and departure is handled with exceptional care and attention.
Position Summary:
AAS is seeking a polished, professional, and enthusiastic Customer Service Representative (CSR) to join our team in Fort Worth, TX. Reporting to the Customer Experience Manager, the CSR plays a vital role in delivering world-class customer service while performing key administrative and operational duties. This fast-paced, team-oriented environment demands a detail-driven and customer-focused individual who consistently demonstrates professionalism, courtesy, and adaptability in interactions with pilots, crew members, passengers, and internal stakeholders. As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that reflect our commitment to excellence and hospitality.
Responsibilities:
Front Desk and Customer Engagement:
  • Serve as the first point of contact, creating lasting impressions through service excellence.
  • Greet and assist guests at the FBO with warmth and professionalism.
  • Provide VIP planeside greetings with carpet service, ensuring an elevated arrival experience.
  • Maintain clean, organized, and welcoming facilities and amenities.
  • Answer incoming calls and emails promptly and courteously, efficiently resolving inquiries.
  • Utilize creativity and attention to detail to create memorable experiences for guests.

Administrative and Logistics Coordination:
  • Support smooth operations with precise documentation and resource management.
  • Retrieve and distribute incoming mail throughout the facility.
  • Accurately receive, communicate and ensure completion of fuel and service requests
  • Communicate with use of two-way radios with team members and customers.
  • Input customer data and service details into systems such as TAS, FlightBridge, and Salesforce.
  • Organize and maintain internal documents, reports, and logs.
  • Accurately invoice and collect payment for services rendered in a timely manner.
  • Reconcile vendor billing and commissions and place orders.

Guest Services and Travel Coordination:
  • Facilitate seamless guest experiences and personalized travel solutions.
  • Maintain and clean crew cars provided for customer use.
  • Wash and service base customer vehicles, ensuring optimal presentation.
  • Manage rental vehicle reservations, contracts, and check-in processes on behalf of rental agencies.
  • Assist customers in placing accurate and timely catering orders.
  • Support travel arrangements, including hotel accommodations, ground transportation and charter coordination.
  • Provide proactive recommendations and assistance tailored to guest preferences.

Sales, Marketing and Event Support:
  • Promote services and support major aviation events with professionalism.
  • Contribute to marketing initiatives and promotional campaigns.
  • Assist with the coordination and operations of premier events such as NASCAR, philanthropic and industry events.
  • Represent AAS during special events with poise and attention to detail while ensuring minimal disruption to normal operations.

Cross-Functional Support:
  • Assist in the security of the airport, our customers, their assets and our team members.
  • Contribute to ongoing excellence through collaboration and continuous improvement.
  • Assist in training and onboarding new Customer Service Representatives.
  • Perform additional duties as assigned to support the FBO's operational success.

Required Skills and Abilities:
  • Strong command of Microsoft Office tools (Word, Excel, Outlook, PowerPoint) for document handling and communication.
  • Familiarity with Salesforce or comparable CRM systems to manage customer relationships and workflow.
  • Operational experience with VHF and two-way radios to ensure accurate, real-time communication across departments.
  • Exceptional verbal and written communication with a professional, customer-first attitude.
  • Ability to communicate clearly and calmly under pressure-whether in person, by phone, or over radio.
  • Demonstrated ability to multitask efficiently in a fast-paced, service-driven environment.
  • Excellent organizational habits with a keen eye for detail and task prioritization.
  • Strong time management skills and a proactive approach to getting things done.
  • High level of discretion and professionalism, especially when interacting with VIP clientele.
  • Versatile and composed when working in dynamic settings or handling last-minute requests.
  • Team-oriented with a self-motivated attitude and a commitment to maintaining high standards.

Education and Experience:
  • High school diploma or equivalent required.
  • Minimum of 3 years of experience in customer service, preferably in aviation, hospitality, or luxury service environments.
  • Exposure to aviation operations or prior experience within a Fixed Base Operator (FBO) preferred.
  • Experience working in high-volume or fast-paced environments where multi-tasking and client engagement are key to success.
  • Familiarity with scheduling platforms, service coordination tools, or CRM systems such as Salesforce preferred.
  • Bilingual proficiency preferred.

Benefits Highlights
  • Medical, dental, and vision insurance options
  • Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA) dependent on plan elections
  • Paid time off, holidays, and floating holidays
  • Paid parental and family caregiver leave
  • Mental health and wellness resources
  • Life insurance and disability coverage
  • 401(k) retirement plan with company match
  • Additional programs to support Associates and their families

EEO Statement:
Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
#AAS
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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