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Online Customer Service Representative Jobs in Decatur, TX

Service Squad

Be Seen First

Customer Service Representative

Fort Worth, TX · On-site

$20 - $24/hr

Service Squad Plumbing is seeking a Customer Service Representative to join our team in Fort Worth, TX. You will be the first voice every customer hears. Answer inbound calls, capture customer ...

Sheltair Aviation

Customer Service Representative

Denton, TX · On-site

$15 - $20.50/hr

... online times, notices of arrivals/departures, verbal and written directions, making vehicle rental ... The CSR is also responsible for entering data related to invoicing, payment processing and fuel ...

ShipMonk

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

Sheltair Aviation

Customer Service Representative

Denton, TX · On-site

$15 - $20.50/hr

... online times, notices of arrivals/departures, verbal and written directions, making vehicle rental ... The CSR is also responsible for entering data related to invoicing, payment processing and fuel ...

Sheltair

Customer Service Representative

Denton, TX · On-site

$15 - $20.50/hr

... online times, notices of arrivals/departures, verbal and written directions, making vehicle rental ... The CSR is also responsible for entering data related to invoicing, payment processing and fuel ...

Sheltair

Customer Service Representative

Denton, TX · On-site

$15 - $20.50/hr

... online times, notices of arrivals/departures, verbal and written directions, making vehicle rental ... The CSR is also responsible for entering data related to invoicing, payment processing and fuel ...

dbi

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Career Team

Customer Service Representative

Denton, TX · On-site

$40K - $50K/yr

Career Team is seeking a Customer Service Representative to join our team in North Central Texas ... and online assessments in the Centers * Triage customers to ensure their needs are met and ...

U-Haul

Customer Service Representative

Watauga, TX · On-site

$14.25 - $19.25/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

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All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Decatur, TX

Online Customer Service Representative information

See Decatur, TX salary details

$8

$16

$24

How much do online customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for online customer service representative in Decatur, TX is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What are the most commonly searched types of Customer Service Representative jobs in Decatur, TX?

The most popular types of Customer Service Representative jobs in Decatur, TX are:

What are popular job titles related to Online Customer Service Representative jobs in Decatur, TX?

For Online Customer Service Representative jobs in Decatur, TX, the most frequently searched job titles are:

What cities near Decatur, TX are hiring for Online Customer Service Representative jobs?

Cities near Decatur, TX with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Decatur, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,950 per year, or $16.8 per hour.

Customer Service Representative

Spectraforce Technologies

Westlake, TX • On-site

$15.25 - $21/hr

Other

Posted 27 days ago

Job description

Customer Service Representative (CSR)
Location: Westlake, TX
Duration: 8 Months (Possible Extension)
Work Schedule: 100% Onsite | 5 Days/Week (Any 8 hours between 6 am CST to 10 PM CST.)
Shift Timings - Morning (6 AM to 7:00 PM CST)
Afternoon (12 PM to 10 PM CST)
Job Summary
We are seeking Customer Service Representatives to support a leading financial services client. The ideal candidate will provide exceptional customer service by assisting clients with account servicing, maintenance requests, and online platform support.
Key Responsibilities
  • Assist clients with account servicing and maintenance requests.
  • Update customer information, including contact details and beneficiary information.
  • Support PIN/password-related requests.
  • Help clients navigate online tools and platforms.
  • Resolve customer inquiries while delivering excellent customer experience.
  • Accurately document customer interactions and maintain service quality.

Required Qualifications
  • Strong customer service experience in a high-volume environment.
  • Financial services experience preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving, organizational, and time management skills.
  • Professional, customer-focused attitude.

Technical Skills
  • Microsoft Windows
  • Microsoft Outlook
  • Microsoft Teams
  • Experience using web-based and internal applications

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