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Online Customer Service Representative Jobs in Decatur, TX

Force Home Services

Customer Service Rep

Denton, TX

$60K/yr

We pay our Customer Service Reps a base salary starting at $15/hour and can earn over $60,000/year with bonuses and commissions. We also offer an unlimited monthly individual bonus and unlimited ...

Service Squad

Be Seen First

Customer Service Representative

Fort Worth, TX · On-site

$18 - $22/hr

Service Squad Plumbing is seeking a Customer Service Representative to join our team in Fort Worth, TX. You will be the first voice every customer hears. Answer inbound calls, capture customer ...

dbi

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Hillwood

Customer Service Representative

Fort Worth, TX

$14.50 - $19.50/hr

As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that reflect our commitment to excellence and hospitality. Responsibilities: Front Desk and Customer ...

Career Team

Customer Service Representative

Denton, TX · On-site

$40K - $50K/yr

Career Team is seeking a Customer Service Representative to join our team in North Central Texas ... and online assessments in the Centers * Triage customers to ensure their needs are met and ...

Kuehne+Nagel

Customer Service Representative

Dallas, TX · On-site

$23/hr

Customer Service Representative It's more than a job As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods ...

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All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Decatur, TX

Online Customer Service Representative information

See Decatur, TX salary details

$8

$16

$24

How much do online customer service representative jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for online customer service representative in Decatur, TX is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the key skills and qualifications needed to thrive as an Online Customer Service Representative, and why are they important?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

How do Online Customer Service Representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.
What are the most commonly searched types of Customer Service Representative jobs in Decatur, TX? The most popular types of Customer Service Representative jobs in Decatur, TX are:
What are popular job titles related to Online Customer Service Representative jobs in Decatur, TX? For Online Customer Service Representative jobs in Decatur, TX, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Representative jobs in Decatur, TX look for? The top searched job categories for Online Customer Service Representative jobs in Decatur, TX are:
What cities near Decatur, TX are hiring for Online Customer Service Representative jobs? Cities near Decatur, TX with the most Online Customer Service Representative job openings:
Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Decatur, TX as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,950 per year, or $16.8 per hour.
Customer Service Rep

Customer Service Rep

Force Home Services

Denton, TX

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Force Home Services Heating, Air Conditioning, & Plumbing in Denton, TX is calling all customer service representatives to apply to join our amazing HVAC team as a full-time Customer Service Rep!


WHY YOU SHOULD JOIN OUR TEAM

We are a family-first HVAC company with a great team of people that are passionate about what they do. We pay our Customer Service Reps a base salary starting at $15/hour and can earn over $60,000/year with bonuses and commissions. We also offer an unlimited monthly individual bonus and unlimited monthly team bonus. Our HVAC team also enjoys great benefits, including medical, dental, vision, a 401(k) plan, life insurance, vacation accrual from the 1st day, AND performance bonuses. We also make it easy to apply to this customer service representative opportunity with our initial quick mobile-optimized application. If we have your attention, please continue reading!


ABOUT FORCE HOME SERVICES HEATING, AIR CONDITIONING & PLUMBING

Force Home Services, formerly known as Air Force Mechanical, has come a long way since its inception in 1998. Over the years, we have grown and expanded, and our name has evolved to reflect that change. We provide heating, air conditioning, and plumbing (HVAC) services locally from Dallas to Plano and Southlake to Denton. We are not here to merely be building code compliant and to meet industry standards. We are welcomed into our customers' homes with the expectation that we are experts in the fields of plumbing, heating, and cooling homes. It's our job to deliver that expectation.

We are proud of our well-equipped and trained employees. Our goal is to have our employees look forward to getting up every day and coming in to work. We offer a safe, clean, and enjoyable work environment. We offer continuous training in order to improve our abilities in all areas. In addition to TOP compensation and benefits packages for all employees, we provide a career path for all employees (5 years and beyond).


ARE YOU A GOOD FIT?

Ask yourself: Do you have excellent interpersonal and communication skills? Are you organized and detail-oriented? Can you work well with others? Do you prioritize your tasks and time effectively? Are you willing to go the extra mile to help our customers? Can you demonstrate professionalism and patience when dealing with stressful situations? If so, please consider applying for this customer service representative position today!


YOUR LIFE AS A CUSTOMER SERVICE REP

As a Customer Service Rep, your positive and friendly disposition shines through all your interactions. It is one of the reasons that our customers enjoy doing business with us! As we continue to grow, you accommodate our needs to take care of our clients and sell our home services. When you interact with clients, you always communicate clearly and kindly. As issues or concerns arise, you handle them with patience and quickly find resolutions. You enjoy helping others and using your skills to fuel your success!


WHAT WE NEED FROM YOU

  • High school diploma or GED

If you can meet these requirements and perform this customer service representative job as described above, we would be happy to have you as part of our HVAC team!

Location: 76205

Apply