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Online Customer Service Representative Jobs in Decatur, TX

ShipMonk

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

Sheltair Aviation

Customer Service Representative

Denton, TX · On-site

$15 - $20.50/hr

... online times, notices of arrivals/departures, verbal and written directions, making vehicle rental ... The CSR is also responsible for entering data related to invoicing, payment processing and fuel ...

FastSigns

Customer Service Representative

Southlake, TX · On-site

$42K/yr

Customer Service Representative Fastsigns of Southlake is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * 401(k) * 50 ...

Sheltair

Customer Service Representative

Denton, TX · On-site

$15 - $20.50/hr

... online times, notices of arrivals/departures, verbal and written directions, making vehicle rental ... The CSR is also responsible for entering data related to invoicing, payment processing and fuel ...

FastSigns

Customer Service Representative

Southlake, TX · On-site

$42K/yr

Customer Service Representative Fastsigns of Southlake is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * 401(k) * 50 ...

dbi

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Career Team

Customer Service Representative

Denton, TX

$40K - $50K/yr

Career Team is seeking a Customer Service Representative to join our team in North Central Texas ... and online assessments in the Centers * Triage customers to ensure their needs are met and ...

Hillwood

Customer Service Representative

Fort Worth, TX

$14.50 - $19.50/hr

As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that reflect our commitment to excellence and hospitality. Responsibilities: Front Desk and Customer ...

Kuehne+Nagel

Customer Service Representative

Dallas, TX · On-site

$23/hr

Customer Service Representative It's more than a job As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods ...

Stark Exterminators

Customer Service Representative

Denton, TX · On-site

$15 - $20.50/hr

Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external ...

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All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Decatur, TX

Online Customer Service Representative information

See Decatur, TX salary details

$8

$16

$24

How much do online customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for online customer service representative in Decatur, TX is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the most commonly searched types of Customer Service Representative jobs in Decatur, TX?

The most popular types of Customer Service Representative jobs in Decatur, TX are:

What are popular job titles related to Online Customer Service Representative jobs in Decatur, TX?

For Online Customer Service Representative jobs in Decatur, TX, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Representative jobs in Decatur, TX look for?

The top searched job categories for Online Customer Service Representative jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for Online Customer Service Representative jobs?

Cities near Decatur, TX with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Decatur, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,950 per year, or $16.8 per hour.

Customer Service Representative

Alliance Aviation Services

Fort Worth, TX • On-site

$14.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Company Overview:
Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field Fort Worth Alliance Airport in Fort Worth, Texas. Strategically positioned within one of the nation's most dynamic aviation hubs, AAS provides comprehensive ground support and concierge-level services to a diverse clientele-including civilian, military, and cargo operators.
With a strong reputation built on operational excellence, AAS combines world-class customer service with cutting-edge facilities designed to meet the needs of pilots, passengers, and military personnel alike. Whether supporting complex cargo logistics or welcoming VIP guests, the Alliance team is committed to delivering seamless, safe, and superior aviation experiences. Our focus on precision, hospitality, and continuous innovation ensures that every arrival and departure is handled with exceptional care and attention.
Position Summary:
AAS is seeking a polished, professional, and enthusiastic Customer Service Representative (CSR) to join our team in Fort Worth, TX. Reporting to the Customer Experience Manager, the CSR plays a vital role in delivering world-class customer service while performing key administrative and operational duties. This fast-paced, team-oriented environment demands a detail-driven and customer-focused individual who consistently demonstrates professionalism, courtesy, and adaptability in interactions with pilots, crew members, passengers, and internal stakeholders. As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that reflect our commitment to excellence and hospitality.
Responsibilities:
Front Desk and Customer Engagement:
  • Serve as the first point of contact, creating lasting impressions through service excellence.
  • Greet and assist guests at the FBO with warmth and professionalism.
  • Provide VIP planeside greetings with carpet service, ensuring an elevated arrival experience.
  • Maintain clean, organized, and welcoming facilities and amenities.
  • Answer incoming calls and emails promptly and courteously, efficiently resolving inquiries.
  • Utilize creativity and attention to detail to create memorable experiences for guests.

Administrative and Logistics Coordination:
  • Support smooth operations with precise documentation and resource management.
  • Retrieve and distribute incoming mail throughout the facility.
  • Accurately receive, communicate and ensure completion of fuel and service requests
  • Communicate with use of two-way radios with team members and customers.
  • Input customer data and service details into systems such as TAS, FlightBridge, and Salesforce.
  • Organize and maintain internal documents, reports, and logs.
  • Accurately invoice and collect payment for services rendered in a timely manner.
  • Reconcile vendor billing and commissions and place orders.

Guest Services and Travel Coordination:
  • Facilitate seamless guest experiences and personalized travel solutions.
  • Maintain and clean crew cars provided for customer use.
  • Wash and service base customer vehicles, ensuring optimal presentation.
  • Manage rental vehicle reservations, contracts, and check-in processes on behalf of rental agencies.
  • Assist customers in placing accurate and timely catering orders.
  • Support travel arrangements, including hotel accommodations, ground transportation and charter coordination.
  • Provide proactive recommendations and assistance tailored to guest preferences.

Sales, Marketing and Event Support:
  • Promote services and support major aviation events with professionalism.
  • Contribute to marketing initiatives and promotional campaigns.
  • Assist with the coordination and operations of premier events such as NASCAR, philanthropic and industry events.
  • Represent AAS during special events with poise and attention to detail while ensuring minimal disruption to normal operations.

Cross-Functional Support:
  • Assist in the security of the airport, our customers, their assets and our team members.
  • Contribute to ongoing excellence through collaboration and continuous improvement.
  • Assist in training and onboarding new Customer Service Representatives.
  • Perform additional duties as assigned to support the FBO's operational success.

Required Skills and Abilities:
  • Strong command of Microsoft Office tools (Word, Excel, Outlook, PowerPoint) for document handling and communication.
  • Familiarity with Salesforce or comparable CRM systems to manage customer relationships and workflow.
  • Operational experience with VHF and two-way radios to ensure accurate, real-time communication across departments.
  • Exceptional verbal and written communication with a professional, customer-first attitude.
  • Ability to communicate clearly and calmly under pressure-whether in person, by phone, or over radio.
  • Demonstrated ability to multitask efficiently in a fast-paced, service-driven environment.
  • Excellent organizational habits with a keen eye for detail and task prioritization.
  • Strong time management skills and a proactive approach to getting things done.
  • High level of discretion and professionalism, especially when interacting with VIP clientele.
  • Versatile and composed when working in dynamic settings or handling last-minute requests.
  • Team-oriented with a self-motivated attitude and a commitment to maintaining high standards.

Education and Experience:
  • High school diploma or equivalent required.
  • Minimum of 3 years of experience in customer service, preferably in aviation, hospitality, or luxury service environments.
  • Exposure to aviation operations or prior experience within a Fixed Base Operator (FBO) preferred.
  • Experience working in high-volume or fast-paced environments where multi-tasking and client engagement are key to success.
  • Familiarity with scheduling platforms, service coordination tools, or CRM systems such as Salesforce preferred.
  • Bilingual proficiency preferred.

Benefits Highlights
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
  • Vacation time
  • Sick time
  • Holidays
  • Paid family caregiver leave
  • Mental health and wellness resources
  • Life Insurance
  • Disability Insurance
  • 401(k) with company match
  • Tuition assistance
  • Additional programs to support Associates and their families

EEO Statement:
Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
#AAS
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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