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Online Customer Service Representative Jobs in Decatur, TX

Hillwood

Customer Service Representative

Fort Worth, TX

$14.50 - $19.50/hr

As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that reflect our commitment to excellence and hospitality. Responsibilities: Front Desk and Customer ...

Pool Company

Customer Service Representative

Denton, TX · On-site

$21 - $24/hr

Customer Service Representative Location: Horizon Denton, TX - 2501 Worthington Dr., Building #3, ... We offer continuous learning - locally in sales center training sessions, virtually in our online ...

Kuehne+Nagel

Customer Service Representative

Dallas, TX · On-site

$23/hr

Customer Service Representative It's more than a job As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods ...

Kuehne+Nagel

Customer Service Representative

Dallas, TX · On-site

$23/hr

Customer Service Representative It's more than a job As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods ...

XPO

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

What you'll need to succeed as a Customer Service Representative at XPO Minimum qualifications: * 2 years of customer service experience * Strong computer, typing and 10-key skills * Experience with ...

Brightwing

CSR

Fort Worth, TX

$18 - $20/hr

The Contractor Customer Service Rep. must provide knowledgeable, professional communication to customers on every interaction. This position must consistently provide high levels of customer ...

ShipMonk

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

Circle K

Customer Service Representative

Roanoke, TX · On-site

$15.25 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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Showing results 21-40

All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Decatur, TX

Online Customer Service Representative information

See Decatur, TX salary details

$8

$16

$24

How much do online customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for online customer service representative in Decatur, TX is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What are the most commonly searched types of Customer Service Representative jobs in Decatur, TX?

The most popular types of Customer Service Representative jobs in Decatur, TX are:

What are popular job titles related to Online Customer Service Representative jobs in Decatur, TX?

For Online Customer Service Representative jobs in Decatur, TX, the most frequently searched job titles are:

What cities near Decatur, TX are hiring for Online Customer Service Representative jobs?

Cities near Decatur, TX with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Decatur, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,950 per year, or $16.8 per hour.

Customer Service Representative

Berkeys Air Conditioning, Plumbing & Electrical

Southlake, TX • On-site

$15 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Overview
Customer Service Representative
Southlake, TX
Full-Time
$15-$17/hour + Monthly SPIFF Opportunities
Average CSR earns $50,000-$65,000 annually!
Love Helping People? Build a Career with Berkeys!
At Berkeys Air Conditioning, Plumbing & Electrical, we don't just answer phones-we create exceptional customer experiences.
For over 50 years, Berkeys has been one of the most trusted home service companies in DFW, and our Customer Service Representatives are often the very first impression our customers receive.
If you're energetic, positive, love talking with people, and enjoy working in a fast-paced environment where every day is different, we'd love to meet you!
Why Berkeys?
We believe our employees are the reason customers choose us again and again.
When you join Berkeys, you'll enjoy:
• Competitive hourly pay
• Monthly SPIFF opportunities (our average CSR earns $50K-$65K annually)
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Company-Paid Life Insurance
• Employee Assistance Program
• Ongoing Training & Career Growth
• A fun, supportive, team-oriented culture
Schedule
  • Full-Time
  • Rotating schedules may include evenings, weekends, and holidays based on business needs.
Why You'll Love It Here
This is more than a customer service job-it's an opportunity to build a career with a company that invests in its people. Whether you're helping a family restore air conditioning during the Texas summer or scheduling a plumbing repair, you'll play an important role in delivering the outstanding service Berkeys is known for.
If you enjoy helping people, solving problems, and being part of a winning team, we'd love to hear from you. Apply today!
Responsibilities
What You'll Do
As a Customer Service Representative, you'll help homeowners by answering inbound calls, scheduling service appointments, and making sure every customer feels valued from the very first conversation.
Your day may include:
• Answering inbound customer calls
• Scheduling HVAC, Plumbing, and Electrical service appointments
• Helping customers choose appointment times that fit their needs
• Answering customer questions and providing excellent service
• Updating customer information and documenting interactions
• Working closely with Dispatch and Operations to keep schedules running smoothly
• Following up with customers regarding memberships, maintenance visits, and appointment confirmations
• Creating positive customer experiences with every interaction
Qualifications
What We're Looking For
We're looking for someone who is:
• Friendly and enjoys talking with people
• Positive, enthusiastic, and professional
• Organized and detail-oriented
• Comfortable working in a fast-paced environment
• A strong communicator with excellent listening skills
• Able to multitask while navigating multiple computer systems
• Coachable and eager to learn
• A dependable team player
Qualifications
  • High school diploma or GED required
  • At least one year of customer service, call center, hospitality, retail, scheduling, or other customer-facing experience preferred
  • Home services experience (HVAC, Plumbing, Electrical) is a plus-but we'll train the right person!
  • Comfortable using computers and learning new software

#BerkeysLI
#LI-JF1
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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