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Online Customer Service Representative Jobs in Decatur, TX

ENERGY worldnet

Customer Service Representative

Decatur, TX · On-site

$14.25 - $19.50/hr

Join Our Team as a Customer Service Representative! About Us At Energy Worldnet (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy ...

New

ShipMonk

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress ...

Circle K

Customer Service Representative

Weatherford, TX · On-site

$13.75 - $18.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Saginaw, TX

$15 - $20.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

U-Haul

Customer Service Representative

Grapevine, TX · On-site

$14.75 - $20/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Roanoke, TX

$15.25 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Roanoke, TX

$15.25 - $21/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Decatur, TX

Online Customer Service Representative information

See Decatur, TX salary details

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How much do online customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for online customer service representative in Decatur, TX is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the key skills and qualifications needed to thrive as an online customer service representative?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

What does an online customer service representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

How do online customer service representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.

What are the most commonly searched types of Customer Service Representative jobs in Decatur, TX?

The most popular types of Customer Service Representative jobs in Decatur, TX are:

What are popular job titles related to Online Customer Service Representative jobs in Decatur, TX?

For Online Customer Service Representative jobs in Decatur, TX, the most frequently searched job titles are:

What cities near Decatur, TX are hiring for Online Customer Service Representative jobs?

Cities near Decatur, TX with the most Online Customer Service Representative job openings:

Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Decatur, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,950 per year, or $16.8 per hour.

Customer Service Representative

Energy Worldnet

Decatur, TX • On-site

$43K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Join Our Team as a Customer Service Representative!
About Us
At Energy Worldnet (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy industry. Our SaaS platform helps organizations operate more safely, efficiently, and compliantly.
Location & Work Arrangement
This is a hybrid position based in the Dallas-Fort Worth (DFW) area and requires regular in-office attendance.
Candidates must reside in or be willing to relocate to the DFW area before their start date. Relocation assistance is not provided.
Through September 30, 2026, employees are expected to work onsite at EWN's current headquarters in Decatur, Texas, 2 to 4 days per week as required to support training, collaboration, coaching, decision-making, and business outcomes.
EWN's headquarters will be relocating to 1301 Solana Blvd, Westlake, TX 76262, Suite 1100, with an estimated date of October 1, 2026. Employees will work onsite Tuesdays, Wednesdays, and Thursdays, with remote work available on Mondays and Fridays. Regular onsite participation is an essential function of this role.
About the Role
We are seeking a customer-focused and solutions-oriented Customer Service Representative (CSR) to join our team. In this role, you will serve as a frontline resource for customers by responding to inquiries, troubleshooting issues, providing guidance on EWN products and services, and helping customers successfully navigate our platform.
This position is ideal for individuals who enjoy helping others, solving problems, learning new systems, and working in a collaborative environment. Whether you're building a customer service career or looking to expand your experience in SaaS technology and client support, you'll play an important role in delivering a positive customer experience and supporting customer success.
Please Note: We do not sponsor employment visas for this position (including H-1B or other employment-based visas).
What You'll Do
As a Customer Service Representative, you will:
  • Respond to customer inquiries through phone, email, chat, and other communication channels while delivering a positive customer experience.
  • Assist customers with account access, system navigation, product questions, and basic troubleshooting.
  • Investigate customer issues, gather relevant information, and resolve or escalate concerns as appropriate.
  • Document customer interactions, support activities, and issue resolution efforts within designated systems.
  • Educate customers on available features, functionality, and resources to support successful platform usage.
  • Collaborate with internal stakeholders to resolve customer issues and provide timely follow-up.
  • Maintain accuracy while managing multiple customer requests and competing priorities.
  • Identify customer needs and route opportunities or concerns to the appropriate internal teams.
  • Contribute to continuous improvement efforts by sharing feedback and identifying recurring customer issues.

What You'll Bring
Required Skills & Experience
  • High School Diploma or equivalent.
  • At least six (6) months of customer service, technical support, sales support, or other customer-facing experience.
  • Experience using computers, web-based applications, Microsoft Office, or similar business systems.
  • Strong verbal and written communication skills.
  • Demonstrated problem-solving ability and attention to detail.
  • Ability to manage multiple priorities while maintaining a high level of customer service.

Preferred Skills & Experience
  • Experience using Salesforce or a similar CRM platform.
  • Experience supporting customers in a SaaS, technology, compliance, or service-based environment.
  • Previous technical support or customer support experience.
  • Experience working with customers through phone, email, or ticketing systems.
  • Oil, gas, energy, or SaaS industry experience.

What We Offer
  • Work with a collaborative and supportive team.
  • Build expertise in customer service, problem-solving, and SaaS technology.
  • Gain exposure to a growing technology company serving the energy industry.
  • Receive training and development to strengthen your professional skills.
  • Make a direct impact on customer satisfaction and success.
  • Contribute to products and services that help organizations operate safely, efficiently, and compliantly.

Who We're Looking For
We're looking for someone who is:
  • Passionate about helping customers.
  • Curious, adaptable, and eager to learn.
  • A strong communicator who enjoys solving problems.
  • Organized and able to manage multiple priorities.
  • Collaborative and committed to supporting team success.
  • Dependable, accountable, and customer-focused.

Benefits
(Dependent on eligibility and plan selection)
  • Medical, Dental, and Vision plans - EWN covers upfront costs for employees and eligible dependent children
  • Voluntary benefits (life insurance, short-term disability, etc.)
  • Retirement plan with company match (up to 4%)
  • Flexible Spending Accounts (Health & Dependent Care)
  • Health Reimbursement Account (HRA)
  • Employer-paid life and short-/long-term disability Insurance
  • Paid Parental Leave

Work Details
  • Location: Hybrid office, and home office
  • Schedule: Monday-Friday, various shifts between 6:00 AM and 6:00 PM CT
  • Environment: Office, home office, and occasional field work

EEO Statement
EWN is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Disclaimer
Applicants may be subject to a background check and drug screen. Employees must be able to perform the essential functions of this role with or without reasonable accommodations. EWN reserves the right to revise or assign additional duties as necessary.
Application Deadline
Applications are accepted on a rolling basis.

Apply