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Customer Service Representative Jobs in Boca Raton, FL

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Customer Service Rep

Boca Raton, FL · Remote

$15.25 - $20.50/hr

Claims Customer Service Representatives are responsible for the adjudication of a variety of claims submitted over the phone and online including, but not limited to, Tire & Wheel repairs, Pre-Paid ...

U-Haul

Customer Service Representative

Oakland Park, FL · On-site

$15 - $20.25/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

West Park, FL · On-site

$14.75 - $20.25/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Pompano Beach, FL · On-site

$15.50 - $21/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Circle K

Customer Service Representative

Hollywood, FL · On-site

$14.50 - $20/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

Circle K

Customer Service Representative

Pompano Beach, FL · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Boca Raton, FL

Customer Service Representative information

See Boca Raton, FL salary details

$9

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$25

How much do customer service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service representative in Boca Raton, FL is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.86 per hour, depending on experience, location, and employer.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, support tools, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Boca Raton, FL? The most popular types of Customer Service Representative jobs in Boca Raton, FL are:
What are popular job titles related to Customer Service Representative jobs in Boca Raton, FL? For Customer Service Representative jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Boca Raton, FL look for? The top searched job categories for Customer Service Representative jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Customer Service Representative jobs? Cities near Boca Raton, FL with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Boca Raton, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $37,102 per year, or $17.8 per hour.

Customer Service Representative (CSR)

M S International

Deerfield Beach, FL • On-site

$40K - $54K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Summary: The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions. Front-desk duties include guiding customers through the showroom and assisting with product selection. The role also involves backend operations such as processing orders and coordinating logistics. CSRs play a crucial role in delivering outstanding service, ensuring customer satisfaction, and upholding company standards.
Work Hours: Monday to Friday from 08:00 AM to 04:30 PM, 2 Saturday(s) a month from 09:00 AM to 01:00 PM
Seniority Level: Entry Level
Employment Type: Full-time
Compensation: This hourly, non-exempt position pays from $18.75 to $21.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $40,000 and $54,400 annually, or more, depending on experience, overtime hours, and bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
  • Provide exceptional customer service through phone, email, and in-person interactions.
  • Build and nurture strong customer relationships.
  • Assist customers in selecting the appropriate products for their needs.
  • Retrieve and bring product samples to customers in the showroom
  • Address customer issues related to transactions, deliveries, and products
  • Accurately maintain customer contact information and transaction records.
  • Follow up with customers on quotes, inquiries, and sales opportunities.
  • Process sales transactions, payments, and generate sales orders.
  • Schedule deliveries and coordinate logistics for material shipments.
  • Create shipping orders and packing lists.
  • Answer inbound sales calls and proactively make outbound calls.
  • Ensure showroom displays are maintained to the highest standards.
  • Monitor stock levels to ensure efficient processing of customer orders.
  • Support trade customers by understanding their project needs and recommending suitable MSI materials.
  • Maintain marketing materials for easy customer access.
  • Collaborate with Sales Representatives to keep account transactions and inventory up to date.
  • Stay informed about company products and services.
  • Perform additional duties as required.
Additionally the candidate must meet the following Education and/or Experience requirements:
  • High School Diploma required; some college coursework preferred.
  • Minimum of 1 year of customer service experience.
  • Strong communication skills with a positive, solution-oriented approach.
  • Attentive to customer needs and details.
  • Proven ability to manage multiple tasks simultaneously.
  • Goal-oriented with a focus on delivering excellent customer service.
  • Strong math skills and the ability to perform quick calculations.
  • Proficient with PCs and navigating a multi-window environment.
  • Intermediate skills in MS Outlook, Word, and Excel.
  • Bilingual (Spanish) preferred.
This role has the following physical demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
  • The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:
  • Referral, holiday, and annual bonuses or commission opportunities
  • Eligibility for an annual merit-based increase
  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Company-paid Short Term and Long Term disability;
  • Company-paid Life Insurance
  • Tuition Reimbursement
  • Traditional and Roth 401(k) plans with company matching contributions
  • Charitable donation matching programs
  • Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

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