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Customer Service Representative Tmobile Jobs in Decatur, GA

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Customer Service Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

AtWork!

Customer Service Representative

Marietta, GA · On-site

$18 - $21/hr

Customer Service Representative We are looking for experienced Customer Service Representative to support our growing e-commerce, retail, and distribution operations. This role is ideal for someone ...

LoanMax Title Loans

Customer Service Rep

Riverdale, GA · On-site

$15 - $16/hr

Customer Service Representative Atlanta Title Loans 7437 Hwy 85 Riverdale, GA 30274 Pay Range $15.00- $16.00 per hour Bonus opportunities may be available where applicable but not guaranteed. Store ...

Legacy Veterinary hospital

Be Seen First

Customer Service Representative CSR

College Park, GA · On-site

$35K - $50K/yr

We are seeking a high-energy, experienced Customer Service Representative (CSR) to serve as our "Director of First Impressions." This is much more than a desk job, you will play an essential role in ...

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All JobsCustomer Service Representative Tmobile JobsCustomer Service Representative Tmobile Jobs in Decatur, GA

Customer Service Representative Tmobile information

See Decatur, GA salary details

$9

$18

$26

How much do customer service representative tmobile jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service representative tmobile in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Tmobile vs Customer Support Specialist Tmobile?

AspectCustomer Service Representative TmobileCustomer Support Specialist Tmobile
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; specialized product knowledge beneficial
Work EnvironmentCall centers, retail stores, remote optionsCall centers, retail locations, remote support
Employer & Industry UsageTelecommunications, customer serviceTelecommunications, technical support
Common Search & ComparisonCustomer Service Representative Tmobile vs Customer Support Specialist Tmobile

Customer Service Representatives Tmobile primarily handle general customer inquiries, billing, and account issues, focusing on customer satisfaction. Customer Support Specialists Tmobile often provide more technical assistance, troubleshooting, and product-specific support. While both roles require strong communication skills and familiarity with Tmobile products, Support Specialists typically need deeper technical knowledge. Understanding these differences helps job seekers identify the role that best matches their skills and career goals within Tmobile's customer service team.

What are popular job titles related to Customer Service Representative Tmobile jobs in Decatur, GA?

For Customer Service Representative Tmobile jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Tmobile jobs in Decatur, GA look for?

The top searched job categories for Customer Service Representative Tmobile jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Service Representative Tmobile jobs?

Cities near Decatur, GA with the most Customer Service Representative Tmobile job openings:

Customer Service Representative Tmobile jobs near you
Infographic showing various Customer Service Representative Tmobile job openings in Decatur, GA as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Customer Service Representative

Atlanta, GA • On-site

GPC - Genuine Parts Company
Retail • 10K+ employees
Learn more about GPC - Genuine Parts Companyexternal

$15.50 - $21/hr

Full-time

Re-posted 13 days ago

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

216th of 430 rated retail wholesalers

Job description

Customer Service Representative

Summary of Job Description:

The Customer Service Representative (CSR) will work effectively and efficiently providing consistent, high quality service in a high-volume shared service center environment. Working in a team environment, the Customer Service Representative is responsible for addressing employee and manager inquiries and requests that are received via phone, email, or other channels. The CSR will use a case management system to track, document and respond to inquiries using standardized best-practice processes. As the primary contact point for all customer inquiries to the ESC, it is imperative that they project a professional image through their telephone and writing skills and possess exceptional customer service skills.

Primary Duties/Responsibilities:

  • Act as a main point of contact for customer inquiries, requests and transactions

  • Assist field HR and employees with navigating through various company systems and related documents (i.e., policies, user guides, SPD's)

  • Work closely with GPC HR leadership to ensure that transactions are processed timely and accurately

  • Process updates to the employee's record ensuring accurate documentation for all transactions

  • Create a new case or update an existing case for every request received in the ESC's case management system

  • Work to resolve as many calls/cases as possible upon first call/contact

  • Perform daily review of open case queues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner

  • Process administrative transactions outside of the case management

  • Ensure quality employee experiences by using a professional and service-focused approach when handling all inquiries

  • Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information

  • Recommend process improvements

  • Recognize, document, and inform the supervisor regarding trends in internal and external inquiries

  • Establish and maintain effective working relationships with peers, management, customers, and field HR staff

  • Exercise sound judgment when prioritizing, organizing, and monitoring inquiries while assigning emails and distributing cases timely to team

  • Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase

Qualifications:

  • 2-3 years prior relevant experience in a call center or service center environment

  • Superior Customer Service skills

  • Excellent oral and written communication skills

  • Customer-focused professional

  • Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)

  • Attentive listening skills that enable asking of probing questions to aid in problem- solving and issue escalation

  • Detail oriented and able to multi-task - Good organizational skills

  • Ability to operate well under pressure - Strong problem-solving skills

  • Proficient computer skills (Microsoft Word, Microsoft Excel) - PeopleSoft and/or ServiceNow experience a plus

  • Dependable, punctual and able to achieve an appropriate level of attendance

  • Team player with a positive attitude

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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