ZipRecruiter

Log In

2

Customer Service Representative Remote Work From Home Jobs in Rochester, NY

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ... From paid time off to company holidays, culture days, and comprehensive work-life balance programs ...

Vivo HealthStaff

Psychiatry Physician

Rochester, NY · Remote

... remote positions for various US government contracts. Details: * Work from home; Telecommute * Provide psychiatric treatment services * Treat and prescribe with medication as needed * Part-time/ ...

Paychex

Service Representative - MSP

West Henrietta, NY · On-site +1

Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and ... From paid time off to company holidays, culture days, and comprehensive work-life balance programs ...

micro1 AI

Biostatistician

Rochester, NY · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

micro1 AI

Director of Biostatistics

Rochester, NY · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

previous page

Showing results 41-60

All JobsCustomer Service Representative JobsCustomer Service Representative Remote Work From Home JobsCustomer Service Representative Remote Work From Home Jobs in Rochester, NY

Customer Service Representative Remote Work From Home information

See Rochester, NY salary details

$9

$18

$26

How much do customer service representative remote work from home jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service representative remote work from home in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote customer service representatives and how can they be addressed?

Remote Customer Service Representatives often encounter challenges such as maintaining clear communication with both customers and teammates, managing time effectively without in-person supervision, and feeling isolated from the broader team. To address these, it's helpful to establish a structured daily routine, utilize collaboration tools like chat and video conferencing, and participate actively in virtual team meetings. Staying proactive in communication and seeking feedback can also help maintain a strong connection with colleagues and ensure consistent performance.

How do I become a customer service representative remote work from home?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with computer and internet use. Many employers require experience in customer service and proficiency with tools like live chat or CRM software. Applying through online job boards and demonstrating reliability and good communication can help secure a remote position.

What are the key skills and qualifications needed to thrive as a customer service representative in a remote work-from-home setting, and why are they important?

To excel as a remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk systems, and online communication tools is highly valued. Self-motivation, time management, and empathy are essential soft skills for delivering quality service without direct supervision. These capabilities ensure effective customer support, high satisfaction, and productivity when working independently from home.

What does a customer service representative do when working remotely from home?

A remote Customer Service Representative assists customers via phone, email, chat, or other online platforms from their home office. They handle inquiries, resolve issues, process orders, and provide information about products or services. Working from home requires strong communication skills, self-motivation, and the ability to troubleshoot problems independently while maintaining a high level of professionalism. Many companies provide the necessary training and tools, but it's important for representatives to have a reliable internet connection and a quiet workspace.

What is the difference between Customer Service Representative Remote Work From Home vs Customer Support Specialist Remote Work From Home?

AspectCustomer Service Representative Remote Work From HomeCustomer Support Specialist Remote Work From Home
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentHome office, computer, phoneHome office, computer, specialized software
Industry UsageRetail, telecom, financeTechnology, software, e-commerce
Common Search IntentCustomer service, support, communication skillsTechnical support, troubleshooting, product knowledge

While both roles involve assisting customers remotely, Customer Service Representatives focus on general inquiries and support, whereas Customer Support Specialists often handle technical issues and product-specific questions. The main differences lie in required skills and the nature of customer interactions, with the Specialist role typically requiring more technical knowledge.

What are popular job titles related to Customer Service Representative Remote Work From Home jobs in Rochester, NY? For Customer Service Representative Remote Work From Home jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Remote Work From Home jobs in Rochester, NY look for? The top searched job categories for Customer Service Representative Remote Work From Home jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Representative Remote Work From Home jobs? Cities near Rochester, NY with the most Customer Service Representative Remote Work From Home job openings:
Customer Service Representative Remote Work From Home jobs near you
Infographic showing various Customer Service Representative Remote Work From Home job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Coordinator - Travel Support

Enchanted Horizons Travel

Rochester, NY • On-site, Remote

$17.75 - $23.25/hr

Full-time, Part-time

Posted 13 days ago

Job description

Job Summary
We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.

This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

Key Responsibilities

  • Communicate with clients regarding travel inquiries and requests

  • Provide guidance on travel options, timelines, and next steps

  • Support reservation coordination and follow-up communication

  • Ensure accuracy of client information and travel details

  • Deliver high-quality service with professionalism and care

  • Follow company processes and service standards

Qualifications

  • Excellent written and verbal communication skills

  • Strong organization and time-management abilities

  • Self-motivated and comfortable working remotely

  • Detail-oriented and customer-focused mindset

  • Customer service, administrative, or hospitality experience preferred

  • Interest in travel is beneficial

What We Offer

  • Comprehensive training and ongoing mentorship

  • Flexible remote work options

  • Part-time or full-time opportunities

  • Career growth within the travel industry

  • Positive, team-oriented culture

Apply