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Customer Service Representative Printing Industry Jobs

AlphaGraphcis

Customer Service Representative

Dallas, TX · On-site

$15 - $18/hr

Retail Customer Service Representative Perks and Benefits: * Competitive Compensation * Hard work ... AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our ...

FASTSIGNS #42301

Customer Service Representative

Newnan, GA · On-site

$14.50 - $19.75/hr

Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter ... the sign, print, tradeshow, promotional, etc. industry, both wholesale and retail. Do you enjoy ...

AlphaGraphics

Customer Service Representative

Layton, UT · On-site

$14.50 - $19.75/hr

Customer Service Representative We are looking for an ambitious and experienced customer service ... We are a locally owned printing, marketing, and visual communications company and we are looking ...

Window World

Customer Service Representative

Woburn, MA · On-site

$22 - $23/hr

Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional ... Printing, scanning and uploading documents * Processing project documents Compensation: $22.00 ...

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How much do customer service representative printing industry jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service representative printing industry in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative in the printing industry?

Customer Service Representatives in the printing industry act as the main point of contact between clients and the printing company. They assist customers with placing orders, provide information about products and services, address concerns, and ensure that print jobs are completed accurately and on time. These professionals often coordinate with production teams, manage timelines, and help resolve any issues that may arise during the printing process. Their goal is to deliver a positive customer experience and maintain strong client relationships.

What skills and qualifications are needed to thrive as a customer service representative in the printing industry?

To thrive as a Customer Service Representative in the printing industry, you need strong communication skills, attention to detail, and a good understanding of print production processes, often supported by a high school diploma or equivalent. Familiarity with print management software, order tracking systems, and CRM tools is typically required. Exceptional problem-solving abilities, patience, and the ability to multitask help you stand out in this customer-facing role. These skills and qualities are crucial for ensuring accurate order processing, effective client communication, and overall customer satisfaction in a fast-paced print environment.

How does a customer service representative in the printing industry collaborate with production and sales teams to fulfill client orders?

Customer Service Representatives (CSRs) in the printing industry act as a vital link between clients, production, and sales teams. They coordinate order details, clarify client requirements, and relay important information about timelines, materials, and specifications to the production team. CSRs also work closely with sales to ensure quotes are accurate and client expectations are managed throughout the process. Effective collaboration helps prevent miscommunications and ensures that finished products meet quality standards and delivery deadlines.
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Customer Service Representative Printing Industry jobs near you
Infographic showing various Customer Service Representative Printing Industry job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

PostNet

Mount Pleasant, SC • On-site

$8 - $14/hr

Part-time

PTO

Re-posted 17 days ago

PostNet rating

5.4

Company rating: 5.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Paid time off
  • Signing bonus
  • Training & development

Retail Customer Service Representative - Benefit and Perks
  • Competitive Compensation
  • Flexible Scheduling
  • Hard work, collaboration, humanity, fun, and laughter
  • Career path development

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.
The Ideal Retail Customer Service Representative Candidate Will Have:
  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking - must have the ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Outstanding time management and organizational skills
  • A high school diploma or equivalent required
  • Valid driver's license required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
  • Ability to work flexible hours
  • Some supervisory skills preferred
  • Notary Public certification may be required

Retail Customer Service Representative - Daily Tasks:
  • Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
  • Assists customers with their product and service need in person, through email, and by phone
  • Processes customer sales through the point-of-sale system
  • Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
  • Opens and closes the center, cash register, and other center systems
  • Assists management in maintaining, ordering, and stocking inventory
  • Maintains the center consistent with established standards
  • Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
  • Sorts and deposits mail in private mailboxes
  • Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements:
  • Must be able to stand behind a sales counter for extended periods of time
  • Must be able to lift at least 50 pounds
  • Must be able to communicate clearly with customers by email, by phone, and in-person
  • May be required to operate a motor vehicle
  • Must perform all duties in a safe and efficient manner

Company Overview
Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.
PostNet has nearly 700 locations across North America, Central America, South America, and Africa.
At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
Apply today!
Compensation: $8.00 - $14.00 per hour
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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