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Customer Service Representative Printing Industry Jobs

Marudas Print Services and Promotional Products

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Customer Service Representative

Saint Paul, MN · On-site

$20 - $25/hr

We are a professional sales organization in the printing and promotional products industry for over ... Receive and process orders for customers, sales reps. * Support sales initiatives by attention to ...

Specialty

Customer Service Representative

Leesburg, VA

$16.25 - $22/hr

Customer Service Representative Do you thrive in a fast-paced environment and enjoy helping people ... Previous customer service experience (printing or related industry experience a plus, but not ...

Cummings Printing

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Printing Pressman

Manchester, NH · On-site

$18 - $35/hr

... the printing industry, we want to hear from you. Company Description Cummings Printing - A ... customer service.

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How much do customer service representative printing industry jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service representative printing industry in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative in the printing industry?

Customer Service Representatives in the printing industry act as the main point of contact between clients and the printing company. They assist customers with placing orders, provide information about products and services, address concerns, and ensure that print jobs are completed accurately and on time. These professionals often coordinate with production teams, manage timelines, and help resolve any issues that may arise during the printing process. Their goal is to deliver a positive customer experience and maintain strong client relationships.

What skills and qualifications are needed to thrive as a customer service representative in the printing industry?

To thrive as a Customer Service Representative in the printing industry, you need strong communication skills, attention to detail, and a good understanding of print production processes, often supported by a high school diploma or equivalent. Familiarity with print management software, order tracking systems, and CRM tools is typically required. Exceptional problem-solving abilities, patience, and the ability to multitask help you stand out in this customer-facing role. These skills and qualities are crucial for ensuring accurate order processing, effective client communication, and overall customer satisfaction in a fast-paced print environment.

How does a customer service representative in the printing industry collaborate with production and sales teams to fulfill client orders?

Customer Service Representatives (CSRs) in the printing industry act as a vital link between clients, production, and sales teams. They coordinate order details, clarify client requirements, and relay important information about timelines, materials, and specifications to the production team. CSRs also work closely with sales to ensure quotes are accurate and client expectations are managed throughout the process. Effective collaboration helps prevent miscommunications and ensures that finished products meet quality standards and delivery deadlines.
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Customer Service Representative Printing Industry jobs near you
Infographic showing various Customer Service Representative Printing Industry job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Field Service Technician - Printing Industry

Durst Image Technology US

Plainfield, IN • On-site

Other

Re-posted 5 days ago

Job description

PLEASE NOTE: WE DO NOT REQUIRE ASSISTANCE FROM EXTERNAL RECRUITERS FOR THIS POSITION.
Vanguard Durst Digital Printing Systems is the leading manufacturer of UV Flatbed, Hybrid and Roll to Roll printers for signage, decor, corporate, industrial, and packaging. Vanguard's mission is to deliver the best ownership experience in the wide format market to our customers. This is accomplished by offering the highest levels of service, outstanding communication, technology, and customer care. We create, foster, and nurture a culture of caring about our customers, vendors, and employees which shows in every interaction internally and externally.

At Vanguard, you aren't just an employee - you are family. From day one, you'll be welcomed into our team of dedicated, talented, friendly people who will provide all the support you need to be successful. Your first month of training will include time at our Atlanta-area headquarters as well as in the field where you will shadow other Service Technicians. You get to form strong relationships with customers and delight them with outstanding service. You'll have the satisfaction of knowing you made a positive, lasting impact every day.

Are you the go-to for fix-it assistance in your circle of family and friends? Are you a DIY person who likes working with your hands and mind, tackling challenges, and taking things apart and fixing them? If yes, we want to talk to you!

Now, a bit more about what you'll be doing in this job:

The Service Technician is responsible for installing and servicing all printers to the delight of our customers, while enhancing Vanguard Digital's products by recommending enhancements/improvements. Your specific responsibilities include:

  • Ensure all printers are properly installed and operational.
  • Train Vanguard customers on how to operate our printers.
  • Diagnose, repair and solve issues with our printers via remote support or onsite service.
  • Support sales activities by passing information/opportunities to Sales
  • Provide remote support for our customer service 1-800 line.
  • Communicate effectively with all stakeholders to direct activities that support and deliver on our commitments.
  • Document/Record service calls including materials and resolutions in our software (Salesforce) system.

What you bring to the table:

The successful candidate will be an aggressive problem solver and an action oriented individual who effectively builds long-term value with our customers and fellow employees.

To be considered for this position, you must have these qualifications:

  • Heavy, industrial equipment maintenance knowledge/experience
  • Installation/support experience onsite as field tech/engineer
  • Willingness to travel as needed, typically up to 75% of the time throughout the USA and Canada, with occasional weekend work to meet customer needs
  • Great attitude and eagerness to learn
  • Excellent communication and customer service skills
  • Strong mechanical aptitude and good dexterity
  • Strong electrical and electronic troubleshooting skills
  • Ability to identify, recommend, and implement effective technical repair and maintenance solutions.
  • Proficient computer skills
  • High school diploma or equivalent
  • English proficiency
  • Experience or training within some form of mechanical discipline
  • Valid driver license and willingness to do pre-employment drug and criminal background checks
  • Physical Demands: Must be able to stand and walk most of the workday, including frequent bending/stooping. Must be able to lift/carry and push/pull up to 50 pounds.

Bonus points for these nice-to-have but not required qualifications:

  • Associates degree or equivalent training and/or experience
  • Previous experience in printing or related industry
  • Familiarity with reading schematics and wiring diagrams
  • Hands-on experience with hand tools
  • Working knowledge of multimeters for electrical testing
  • Working knowledge of AC and DC up to 3 phase
  • Basic knowledge of PLC programming
  • Strong understanding of computer hardware and software

Apply