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Customer Service Representative For Law Firm Jobs

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Customer Service Representative

Murfreesboro, TN · On-site

$20 - $20.01/hr

Customer Service Representative Employment Requirements: Education: High School Diploma or GED ... for all parties involved.

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Customer Service Representative For Law Firm information

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How much do customer service representative for law firm jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service representative for law firm in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative for a law firm?

Customer Service Representatives for law firms are professionals who handle client inquiries, provide information about legal services, and assist with scheduling appointments or case updates. They act as the first point of contact for clients, ensuring their questions and concerns are addressed promptly and professionally. In addition to excellent communication skills, they often require a basic understanding of legal terminology and the ability to maintain confidentiality. Their role is crucial in creating a positive experience for clients and supporting the smooth operation of the law firm.

What are the key skills and qualifications needed to thrive as a customer service representative for a law firm?

To thrive as a Customer Service Representative for a law firm, you need strong communication skills, attention to detail, and a basic understanding of legal terminology, often supported by a high school diploma or relevant experience. Familiarity with client management software, legal document management systems, and phone/email platforms is typically required. Exceptional interpersonal skills, professionalism, and discretion in handling sensitive information are essential soft skills in this role. These qualities ensure effective client interactions, maintain confidentiality, and support the efficient operation of the legal office.

What are the unique challenges a customer service representative faces when working at a law firm compared to other industries?

Customer Service Representatives at law firms often handle confidential and sensitive information, which requires a strong understanding of privacy regulations and a high level of discretion. They must also be prepared to handle clients who may be experiencing stressful legal situations, requiring excellent communication skills and empathy. Additionally, they frequently coordinate with attorneys and paralegals, ensuring accurate information flow and timely responses to client inquiries. This environment can be fast-paced, and adapting quickly to shifting priorities is essential.

What is the difference between Customer Service Representative For Law Firm vs Paralegal?

AspectCustomer Service Representative For Law FirmParalegal
CredentialsHigh school diploma or equivalent; customer service experienceAssociate's degree or paralegal certification
Work EnvironmentFront desk, phone, and administrative support in law firmsResearch, document preparation, and assisting attorneys
Employer & Industry UsageLaw firms, legal departments, legal service providersLaw firms, corporate legal departments, government agencies

While both roles support legal operations, a Customer Service Representative For Law Firm primarily handles client interactions and administrative tasks, focusing on communication and customer support. In contrast, a Paralegal performs legal research, document drafting, and case preparation, requiring more specialized legal knowledge and credentials. Understanding these differences helps job seekers identify the right career path within the legal industry.

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What states have the most Customer Service Representative For Law Firm jobs?

States with the most job openings for Customer Service Representative For Law Firm jobs include:

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The top searched job categories for Customer Service Representative For Law Firm jobs are:

Customer Service Representative For Law Firm jobs near you
Infographic showing various Customer Service Representative For Law Firm job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR - Customer Service Rep

Edison Electric, Inc.

Minneapolis, MN • On-site

$23 - $28/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Manage phone lines and respond to website requests to assist customers.

  • Speak with customers to understand their electrical needs and determine service options.

  • Schedule appointments and dispatch electricians to jobs.

Job description

Edison Electric Inc. in Minneapolis, MN is looking for a self-motivated, client-driven person to join our office as a full-time CSR - Customer Service Rep. If you have a cheerful attitude, flexible problem-solving skills, and an inherent desire to make a positive impact, you could be the right fit for this clerical role!Depending on experience and qualifications, you can earn $23.00 - $28.00/hour. You can thrive in our positive working environment and enjoy this incredible benefits package:Health, dental, and visionPaid time off (PTO)401(k) with company matchShort- and long-term disabilityBonus structureCompany partiesCompany vehicleEducation assistanceGrowth opportunitiesLife insuranceMentor/apprentice programUniformsAs for your schedule, you're usually in our office from 7:00 am - 4:00 pm, Monday - Friday. Are you communicative and great with speaking over the phone? Do you take pride in your work and give your best every day? If YES, we want you as our CSR - Customer Service Rep!WHAT YOUR DAY IS LIKEYou let your clerical skills and customer service know-how shine, skillfully managing our phone lines and responding to website requests to assist customers and keep our schedule full. Committed to doing your best, you speak with customers, ask about their electrical needs, and determine what we can do for them. You remain organized as you schedule appointments and effectively dispatch electricians to jobs. With a cheerful demeanor, you support our clients however you can and make a lasting positive impression of our office. Your efforts help turn first-time clients into loyal customers!WHO ARE WE?Since 2007, we've proudly served the Twin Cities as a locally owned, independent company, and we treat our team like family. Our culture is centered on valuing and supporting each member of our team. We're committed to providing a workplace where everyone can thrive both professionally and personally. Don't just take our word for it-visit our careers page to hear directly from our employees through their testimonials. They share firsthand how we prioritize work-life balance, ensuring they have time for family events and personal commitments. If you're looking for a company that truly values and invests in its people, join us!WHAT DO YOU NEED?Excellent phone communication and listening skillsAdministrative skills, organizational abilities, and strong time management skillsPresentation skillsCustomer service mindset and ability to interact with different kinds of peopleExperience with ServiceTitan or another CRM would be a bonus for this clerical role. Do you have what it takes to excel as our CSR - Customer Service Rep? If so, don't wait - apply today with our short initial form!Must have the ability to pass a background check and drug screening test.
Job Posted by ApplicantPro