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Customer Service Representative For Law Firm Jobs

mallard perez, PLLC

LAW FIRM ADMINISTRATOR

Oneco, FL · On-site

Experience in a law firm is preferable but not an absolute must. We are willing to accept ... services. * Coordinate event planning for firm functions such as firm marketing events, team ...

We Care Home Assistant

Law firm

Sterling Heights, MI · On-site

... for its clients, with a focus on practical, accessible law-related services. Team members ... regulations and firm processes. The role also requires collaboration with internal teams to ...

Sharpened Image, Inc.

Be Seen First

Customer Service Representative

Middle River, MD · On-site

$17 - $18.50/hr

We are seeking Bilingual and Non-Bilingual Customer Service Representatives for our Middle River ... Firm.

TopDog Law

Sr. Analyst, Law Firm Analytics

$120K - $140K/yr

We're a nationally scaling personal injury firm built for impact and growth, growing the client ... Experience in legal, professional services, or client-centric organizations Who Thrives Here (Core ...

BCforward

Customer Service Representative

San Antonio, TX · On-site

$14.50 - $19.50/hr

Company Description About BCforward BCforward began as an IT business solutions and staffing firm ... services for multiple industries from both public and private sectors. BCforward's team of ...

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Customer Service Representative For Law Firm information

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How much do customer service representative for law firm jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service representative for law firm in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative for a law firm?

Customer Service Representatives for law firms are professionals who handle client inquiries, provide information about legal services, and assist with scheduling appointments or case updates. They act as the first point of contact for clients, ensuring their questions and concerns are addressed promptly and professionally. In addition to excellent communication skills, they often require a basic understanding of legal terminology and the ability to maintain confidentiality. Their role is crucial in creating a positive experience for clients and supporting the smooth operation of the law firm.

What are the key skills and qualifications needed to thrive as a customer service representative for a law firm?

To thrive as a Customer Service Representative for a law firm, you need strong communication skills, attention to detail, and a basic understanding of legal terminology, often supported by a high school diploma or relevant experience. Familiarity with client management software, legal document management systems, and phone/email platforms is typically required. Exceptional interpersonal skills, professionalism, and discretion in handling sensitive information are essential soft skills in this role. These qualities ensure effective client interactions, maintain confidentiality, and support the efficient operation of the legal office.

What are the unique challenges a customer service representative faces when working at a law firm compared to other industries?

Customer Service Representatives at law firms often handle confidential and sensitive information, which requires a strong understanding of privacy regulations and a high level of discretion. They must also be prepared to handle clients who may be experiencing stressful legal situations, requiring excellent communication skills and empathy. Additionally, they frequently coordinate with attorneys and paralegals, ensuring accurate information flow and timely responses to client inquiries. This environment can be fast-paced, and adapting quickly to shifting priorities is essential.

What is the difference between Customer Service Representative For Law Firm vs Paralegal?

AspectCustomer Service Representative For Law FirmParalegal
CredentialsHigh school diploma or equivalent; customer service experienceAssociate's degree or paralegal certification
Work EnvironmentFront desk, phone, and administrative support in law firmsResearch, document preparation, and assisting attorneys
Employer & Industry UsageLaw firms, legal departments, legal service providersLaw firms, corporate legal departments, government agencies

While both roles support legal operations, a Customer Service Representative For Law Firm primarily handles client interactions and administrative tasks, focusing on communication and customer support. In contrast, a Paralegal performs legal research, document drafting, and case preparation, requiring more specialized legal knowledge and credentials. Understanding these differences helps job seekers identify the right career path within the legal industry.

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What states have the most Customer Service Representative For Law Firm jobs?

States with the most job openings for Customer Service Representative For Law Firm jobs include:

What job categories do people searching Customer Service Representative For Law Firm jobs look for?

The top searched job categories for Customer Service Representative For Law Firm jobs are:

Customer Service Representative For Law Firm jobs near you
Infographic showing various Customer Service Representative For Law Firm job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

LAW FIRM ADMINISTRATOR

mallard perez, PLLC

Oneco, FL • On-site

Full-time

Retirement

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Oversee daily office administrative operations and serve as the point of contact for all staff on Human Resource functions.

  • Supervise administrative staff, providing training, guidance, and performance feedback.

  • Handle vendor relationships by managing contracts, payments, and service quality.

Job description

Mallard Perez, PLLC in Sarasota, Florida is seeking an energetic, organized and professional Law Firm Administrator to oversee the daily operations of our firm and ensure a smooth, efficient, and professional delivery of legal services to our Personal Injury Clients. This role requires strong leadership, excellent communication skills, and a working knowledge of wage, hour and regulatory compliance. Experience in a law firm is preferable but not an absolute must. We are willing to accept applications from those persons who would consider relocating to Sarasota, Florida.

Responsibilities

  • Oversee daily office administrative operations including being the point of contact for all staff on all issues related to Human Resource functions. These functions include onboarding new employees, reporting to the state and federal government, and assisting with benefits administration.
  • Supervise administrative staff, providing or arrange for training, guidance, and performance feedback to foster a collaborative team atmosphere.
  • Handle vendor relationships by managing contracts, payments, and service quality to maintain efficient office support services.
  • Coordinate event planning for firm functions such as firm marketing events, team-building activities, and community outreach events.
  • Work in collaboration with our Controller/In-house CPA to ensure smooth processing of expenses, client settlement payouts, reporting to management on all financial issues and oversight of payroll processing.
  • Develop (as needed) and enforce firm policies, maintain regulatory compliance, and support risk-management initiatives.
  • Oversee the administration and annual renewal of all employee benefits including insurance, retirement benefits and other fringe benefits.
  • Oversee the management of our legal software, case-management systems, IT and technology upgrades to support efficient firm operations.
  • Provide Administrative Support to Partners and Associates and help streamline legal workflows.
  • Promote a professional, client-focused environment and support initiatives that enhance and validate our client's experiences.

Skills

  • Proven experience in office management, preferably within a legal or professional services environment with strong administrative skills.
  • Demonstrated supervisory experience leading teams effectively and fostering professional development.
  • Proficiency in QuickBooks for bookkeeping and payroll management is helpful but not required.
  • Excellent communication skills—both verbal and written—to interact confidently with vendors, staff, and attorneys on a neutral and independent basis.

Strong organizational skills.

  • Experience in event planning and vendor management to coordinate firm events smoothly from start to finish.
  • Knowledge of legal office procedures is a plus but not required.
  • Excellent leadership and problem-solving skills.
  • Proficiency with legal practice management software is helpful; however, knowledge of office technology and commonly used software such as outlook and word is a must.
  • Ability to manage multiple priorities with professionalism and discretion.
  • Bachelor's Degree in Business, Management or a related field is preferred; CLM certification and ALA membership is a plus.

This role offers an exciting opportunity to lead a vibrant and thriving law firm while advancing your career. We value energetic professionals who are eager to make an impact through organized leadership and excellent service. If you're ready to bring your expertise in office management and team supervision to a thriving legal environment—apply today!

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