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Customer Service Representative Farmers Insurance Jobs

Mullica Hill Insurance

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Insurance CSR

Mullica Hill, NJ · On-site

$15.23 - $17/hr

The Insurance Customer Service Representative (CSR) at our small agency provides essential back office support with a focus on quoting and managing a variety of insurance policies. This role ...

BOLLINGER INSURANCE AGENCY, INC.

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Reception & Customer Service Rep.

Nampa, ID · On-site

$18 - $19/hr

Part-time Office Receptionist & Customer Service Rep. Sick of the long commute? Here is a good job ... Farm Insurance office preferred. Professional people skills and phone etiquette Possess basic ...

New

Dukes Insurance Agency

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Filing Service Representative Requirements: * High school diploma or GED. * Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance ...

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All JobsCustomer Service Representative Farmers Insurance Jobs

Customer Service Representative Farmers Insurance information

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$26

How much do customer service representative farmers insurance jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for customer service representative farmers insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Farmers Insurance vs Claims Adjuster?

AspectCustomer Service Representative Farmers InsuranceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, call centers, or remote workField and office settings, inspecting damages and interviewing claimants
Employer & Industry UsageCustomer support for policyholders, sales, and serviceEvaluating insurance claims, determining coverage, and settlement

Customer Service Representatives at Farmers Insurance primarily handle policy inquiries, provide support, and assist customers over the phone or online. Claims Adjusters focus on investigating and settling insurance claims. While both roles require strong communication skills and insurance knowledge, Claims Adjusters typically have additional certifications and perform more investigative work. Understanding these differences helps job seekers identify the right career path within the insurance industry.

What are Customer Service Representatives at Farmers Insurance?

Customer Service Representatives at Farmers Insurance are professionals who assist customers with their insurance needs, including answering questions about policies, processing claims, and providing billing support. They act as a primary point of contact between the company and policyholders, ensuring clients receive timely and accurate information. Their goal is to deliver excellent customer service while addressing inquiries and resolving issues related to insurance products and services.

How does a Customer Service Representative at Farmers Insurance typically collaborate with other departments to resolve customer issues?

As a Customer Service Representative at Farmers Insurance, you’ll frequently work with claims adjusters, underwriters, and sales agents to address customer inquiries and policy concerns. Collaboration often involves gathering background information from clients, clarifying policy details, and relaying complex issues to the appropriate specialists for resolution. This teamwork ensures customers receive timely, accurate assistance and helps you expand your understanding of insurance processes, which can support career advancement within the company.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Farmers Insurance, and why are they important?

To thrive as a Customer Service Representative at Farmers Insurance, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance policy systems, and sometimes a state insurance license are commonly required. Active listening, patience, and a positive attitude help representatives build rapport and effectively resolve client concerns. These skills ensure customer satisfaction, policy accuracy, and contribute to client retention in a competitive insurance industry.
More about Customer Service Representative Farmers Insurance jobs
What cities are hiring for Customer Service Representative Farmers Insurance jobs? Cities with the most Customer Service Representative Farmers Insurance job openings:
What job categories do people searching Customer Service Representative Farmers Insurance jobs look for? The top searched job categories for Customer Service Representative Farmers Insurance jobs are:
Customer Service Representative Farmers Insurance jobs near you
Infographic showing various Customer Service Representative Farmers Insurance job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Licensed Customer Service Representative (Insurance)

JUNIUS SWINDLE INS AGCY INC

Farmington, MI • On-site

$45K - $55K/yr

Full-time

Dental, Vision, Retirement

Re-posted 19 days ago

Job description

Licensed Customer Service Representative (Insurance) – Full-Time

Farmington Hills, MI (On-Site)

Licensed candidates only—active Property & Casualty license required.

After 34 years serving Farmington Hills and the surrounding Oakland County community, Jay Swindle – State Farm Agent is adding one person to our team.

This is a full-time, in-office role for someone who enjoys helping people, staying organized, and being part of a small, professional team.

We are not a call center. Our customers know us by name, and we take pride in building long-term relationships and providing clear, reliable service.

What You’ll Do

  • Assist customers with policy questions, changes, and billing inquiries
  • Process new insurance applications and policy updates
  • Support clients through the claims process
  • Review coverage details and explain options clearly
  • Maintain accurate client records
  • Communicate by phone, email, and in person
  • Work closely with a small team to deliver a strong customer experience

What We’re Looking For

  • Active Property & Casualty license (required)
  • Customer service or office experience preferred
  • Strong communication and interpersonal skills
  • Organized and able to manage multiple tasks
  • Detail-oriented with strong follow-through
  • Positive, team-oriented mindset

Compensation & Benefits

  • Full-time, on-site position
  • Competitive salary based on experience ($39,000 – $45,000)
  • Stable, long-established agency
  • Supportive, team-focused environment
  • Opportunity for long-term growth

Why This Role Stands Out

  • Local, relationship-based office
  • Direct access to the agent (not corporate layers)
  • Consistent schedule and stable environment
  • Team that works closely together and supports each other

Apply

If you are licensed and looking for a stable role where your work makes a difference, we’d like to speak with you.

Apply through ZipRecruiter or visit the following:
www.sfagentjay.com/jobs

Company Description

Independent State Farm Insurance Agency. License required.