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Customer Service Representative Farmers Insurance information

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How much do customer service representative farmers insurance jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer service representative farmers insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Farmers Insurance vs Claims Adjuster?

AspectCustomer Service Representative Farmers InsuranceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, call centers, or remote workField and office settings, inspecting damages and interviewing claimants
Employer & Industry UsageCustomer support for policyholders, sales, and serviceEvaluating insurance claims, determining coverage, and settlement

Customer Service Representatives at Farmers Insurance primarily handle policy inquiries, provide support, and assist customers over the phone or online. Claims Adjusters focus on investigating and settling insurance claims. While both roles require strong communication skills and insurance knowledge, Claims Adjusters typically have additional certifications and perform more investigative work. Understanding these differences helps job seekers identify the right career path within the insurance industry.

What are Customer Service Representatives at Farmers Insurance?

Customer Service Representatives at Farmers Insurance are professionals who assist customers with their insurance needs, including answering questions about policies, processing claims, and providing billing support. They act as a primary point of contact between the company and policyholders, ensuring clients receive timely and accurate information. Their goal is to deliver excellent customer service while addressing inquiries and resolving issues related to insurance products and services.

How does a Customer Service Representative at Farmers Insurance typically collaborate with other departments to resolve customer issues?

As a Customer Service Representative at Farmers Insurance, you’ll frequently work with claims adjusters, underwriters, and sales agents to address customer inquiries and policy concerns. Collaboration often involves gathering background information from clients, clarifying policy details, and relaying complex issues to the appropriate specialists for resolution. This teamwork ensures customers receive timely, accurate assistance and helps you expand your understanding of insurance processes, which can support career advancement within the company.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Farmers Insurance, and why are they important?

To thrive as a Customer Service Representative at Farmers Insurance, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance policy systems, and sometimes a state insurance license are commonly required. Active listening, patience, and a positive attitude help representatives build rapport and effectively resolve client concerns. These skills ensure customer satisfaction, policy accuracy, and contribute to client retention in a competitive insurance industry.
More about Customer Service Representative Farmers Insurance jobs
What cities are hiring for Customer Service Representative Farmers Insurance jobs? Cities with the most Customer Service Representative Farmers Insurance job openings:
What job categories do people searching Customer Service Representative Farmers Insurance jobs look for? The top searched job categories for Customer Service Representative Farmers Insurance jobs are:
Customer Service Representative Farmers Insurance jobs near you
Infographic showing various Customer Service Representative Farmers Insurance job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Insurance Sales Agent/ Producer

Farmers Insurance, Martinez Agency

Houston, TX • On-site

$40K - $60K/yr

Full-time

PTO

Re-posted 23 days ago

Job description

 Job Description: Insurance Sales Representative
Farmers Insurance the A. Martinez Insurance Agency in West Houston Texas is hiring Insurance Sales Representatives to join our growing agency. 
Our office is located in West Houston, and we are up to some exciting things. We provide Auto, Home, Business and Life Insurance to help our clients and protect their assets. If you want to be part of a winning and competitive culture; then we may be the career for you. 
What we offer:
We offer the most competitive base salary in the industry.
·        The most competitive commissions and bonus structure in the industry
·        Career advancement and development
·        Top Tier Sales Training
·        We train our team members to succeed.
·        Paid time off, Vacation, personal and holidays
·        Flexible Schedule
·        Business and leadership courses available
·        Opportunity to own your own agency
·        We have an energetic fun working environment
·        Being part of winning team
·        Base salary based on experience, base salary, commissions, and bonuses,
Qualifications for the Insurance Sales Representative:
·        Must speak Spanish and English
·        Sales experience or client-facing background a plus
·        Insurance experience is preferred, but not required
·        Proven track record of trustworthiness, dependability, and ethical behavior
·        Must possess a genuine willingness to learn, intuitive, resourceful, and coachable
·        Excellent communication skills; written, verbal and listening skills
·        Must be confident, motivated, and determined 
Responsibility for Insurance Representative:
·        Develop insurance quotes, make sales presentations, and close sales
·        Communication with our hot leads
·        Establish client relationships and follow up with clients as needed.
·        Understand prospect’s needs and identify sales opportunities
·        Creating and maintaining a database of current and future clients
·        Explain and demonstrate the benefits of our services
·        Staying up to date with competing products and services
·        Ability and desire to achieve goals
·        And have fun in process.
·        No matter what your sales experience, we'll invest in your success. We understand that it takes time to build, develop the proper skills and understanding, and to excel in this field. We provide our Sales Representatives with ongoing training and support on their path to success so they can best serve our customers!