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Customer Service Representative Farmers Insurance Jobs

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Customer Service Representative Farmers Insurance information

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How much do customer service representative farmers insurance jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service representative farmers insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative at Farmers Insurance?

Customer Service Representatives at Farmers Insurance are professionals who assist customers with their insurance needs, including answering questions about policies, processing claims, and providing billing support. They act as a primary point of contact between the company and policyholders, ensuring clients receive timely and accurate information. Their goal is to deliver excellent customer service while addressing inquiries and resolving issues related to insurance products and services.

How does a customer service representative at Farmers Insurance typically collaborate with other departments to resolve customer issues?

As a Customer Service Representative at Farmers Insurance, you’ll frequently work with claims adjusters, underwriters, and sales agents to address customer inquiries and policy concerns. Collaboration often involves gathering background information from clients, clarifying policy details, and relaying complex issues to the appropriate specialists for resolution. This teamwork ensures customers receive timely, accurate assistance and helps you expand your understanding of insurance processes, which can support career advancement within the company.

What are the key skills and qualifications needed to thrive as a customer service representative at Farmers Insurance, and why are they important?

To thrive as a Customer Service Representative at Farmers Insurance, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance policy systems, and sometimes a state insurance license are commonly required. Active listening, patience, and a positive attitude help representatives build rapport and effectively resolve client concerns. These skills ensure customer satisfaction, policy accuracy, and contribute to client retention in a competitive insurance industry.

What is the difference between Customer Service Representative Farmers Insurance vs Claims Adjuster?

AspectCustomer Service Representative Farmers InsuranceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, call centers, or remote workField and office settings, inspecting damages and interviewing claimants
Employer & Industry UsageCustomer support for policyholders, sales, and serviceEvaluating insurance claims, determining coverage, and settlement

Customer Service Representatives at Farmers Insurance primarily handle policy inquiries, provide support, and assist customers over the phone or online. Claims Adjusters focus on investigating and settling insurance claims. While both roles require strong communication skills and insurance knowledge, Claims Adjusters typically have additional certifications and perform more investigative work. Understanding these differences helps job seekers identify the right career path within the insurance industry.

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What cities are hiring for Customer Service Representative Farmers Insurance jobs?

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What job categories do people searching Customer Service Representative Farmers Insurance jobs look for?

The top searched job categories for Customer Service Representative Farmers Insurance jobs are:

Customer Service Representative Farmers Insurance jobs near you
Infographic showing various Customer Service Representative Farmers Insurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Eric Safarian - State Farm Agency

Staten Island, NY • On-site

$17 - $23/hr

Full-time

Re-posted 26 days ago

Job description

Eric Safarian - State Farm Agency, located in Staten Island, NY is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

  • Answer phones and greet clients.
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.

You will receive:

  • Base pay plus bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office
  • Opportunity to obtain New York State Property and Casualty license


Requirements

  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Staten Island resident
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies..State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.