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Customer Service Representative Farmers Insurance Jobs

Farrmers Insurance

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Insurance Customer Service Representative

San Diego, CA · On-site

$42K - $59K/yr

Busy Farmers Insurance office seeks F/T Customer Service Rep. * Processing policy transactions, billing, coverage, claims * Cross selling * Helping agent processing applications and renewals

Farrmers Insurance

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Customer Service Representative -Insurance

San Diego, CA · On-site

$17.25 - $23.25/hr

We are a busy, well-established Farmers Insurance agency looking for a reliable, detail-oriented Customer Service Representative to join our team full-time! This role is the backbone of our office.

Farrmers Insurance

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Customer Service Representative -Insurance

Del Mar, CA · On-site

$16.75 - $23/hr

We are a busy, well-established Farmers Insurance agency looking for a reliable, detail-oriented Customer Service Representative to join our team full-time! This role is the backbone of our office.

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Customer Service Representative Farmers Insurance information

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How much do customer service representative farmers insurance jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer service representative farmers insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Farmers Insurance vs Claims Adjuster?

AspectCustomer Service Representative Farmers InsuranceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, call centers, or remote workField and office settings, inspecting damages and interviewing claimants
Employer & Industry UsageCustomer support for policyholders, sales, and serviceEvaluating insurance claims, determining coverage, and settlement

Customer Service Representatives at Farmers Insurance primarily handle policy inquiries, provide support, and assist customers over the phone or online. Claims Adjusters focus on investigating and settling insurance claims. While both roles require strong communication skills and insurance knowledge, Claims Adjusters typically have additional certifications and perform more investigative work. Understanding these differences helps job seekers identify the right career path within the insurance industry.

What are Customer Service Representatives at Farmers Insurance?

Customer Service Representatives at Farmers Insurance are professionals who assist customers with their insurance needs, including answering questions about policies, processing claims, and providing billing support. They act as a primary point of contact between the company and policyholders, ensuring clients receive timely and accurate information. Their goal is to deliver excellent customer service while addressing inquiries and resolving issues related to insurance products and services.

How does a Customer Service Representative at Farmers Insurance typically collaborate with other departments to resolve customer issues?

As a Customer Service Representative at Farmers Insurance, you’ll frequently work with claims adjusters, underwriters, and sales agents to address customer inquiries and policy concerns. Collaboration often involves gathering background information from clients, clarifying policy details, and relaying complex issues to the appropriate specialists for resolution. This teamwork ensures customers receive timely, accurate assistance and helps you expand your understanding of insurance processes, which can support career advancement within the company.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Farmers Insurance, and why are they important?

To thrive as a Customer Service Representative at Farmers Insurance, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance policy systems, and sometimes a state insurance license are commonly required. Active listening, patience, and a positive attitude help representatives build rapport and effectively resolve client concerns. These skills ensure customer satisfaction, policy accuracy, and contribute to client retention in a competitive insurance industry.
More about Customer Service Representative Farmers Insurance jobs
What cities are hiring for Customer Service Representative Farmers Insurance jobs? Cities with the most Customer Service Representative Farmers Insurance job openings:
What job categories do people searching Customer Service Representative Farmers Insurance jobs look for? The top searched job categories for Customer Service Representative Farmers Insurance jobs are:
Customer Service Representative Farmers Insurance jobs near you
Infographic showing various Customer Service Representative Farmers Insurance job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Farmers Insurance Licensed Customer Service Rep

Farmers Insurance - Guettler Insurance Agency

Portland, OR • On-site

$40K - $65K/yr

Full-time

Medical, PTO

Posted 16 days ago

Job description

Welcome to Farmers Insurance - Guettler Insurance Agency! We are a customer-service-oriented agency located near the Willamette River in Portland, Oregon. As a member of our team, you'll play a crucial role in delivering exceptional service to our valued clients.

Join a supportive and dynamic work environment where your efforts will be recognized and rewarded. As part of the Customer Experience Team you'll be the friendly voice of our agency, assisting clients with their inquiries and providing them with the information they need to make informed decisions. Depending on experience we offer a minimum of $43,000 base salary without bonuses or commissions. Candidates are expected to make over $65,000.

If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, this is the perfect opportunity for you. Apply now and start your rewarding career with Farmers Insurance - Guettler Insurance Agency!


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Career Growth Opportunities

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Licensing Reimbursement

In Person Training

Health Insurance

Bonus

Hands on Training

8 Paid Holidays

Weekly Team Meetings

Daily CSR Huddles

Commissions on Every Cross-Sell

Career Growth Opportunities

Award Winning Agency


Responsibilities
  • Handle inbound calls from clients, providing assistance and addressing their inquiries
  • Process policy changes and updates accurately and efficiently
  • Assist clients with billing and payment inquiries
  • Educate clients about insurance coverage options and recommend and cross-sell suitable products
  • Maintain a thorough understanding of insurance policies and regulations

Requirements
  • P&C licensed - Extra consideration is given to candidate who are life & health licensed or are willing to get licensed.
  • Excellent phone, verbal and written communication skills
  • Friendly and customer-service-oriented attitude
  • Strong problem-solving skills and attention to detail
  • Ability to multitask and work well under pressure
  • Proficiency in using computer systems and software