ZipRecruiter

Log In

1

Customer Service Representative Farmers Insurance Jobs

next page

Showing results 1-20

All JobsFinance and Insurance JobsInsurance JobsInsurance Customer Service Specialist JobsCustomer Service Representative Farmers Insurance Jobs

Customer Service Representative Farmers Insurance information

See salary details

$9

$18

$26

How much do customer service representative farmers insurance jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service representative farmers insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative at Farmers Insurance?

Customer Service Representatives at Farmers Insurance are professionals who assist customers with their insurance needs, including answering questions about policies, processing claims, and providing billing support. They act as a primary point of contact between the company and policyholders, ensuring clients receive timely and accurate information. Their goal is to deliver excellent customer service while addressing inquiries and resolving issues related to insurance products and services.

How does a customer service representative at Farmers Insurance typically collaborate with other departments to resolve customer issues?

As a Customer Service Representative at Farmers Insurance, you’ll frequently work with claims adjusters, underwriters, and sales agents to address customer inquiries and policy concerns. Collaboration often involves gathering background information from clients, clarifying policy details, and relaying complex issues to the appropriate specialists for resolution. This teamwork ensures customers receive timely, accurate assistance and helps you expand your understanding of insurance processes, which can support career advancement within the company.

What are the key skills and qualifications needed to thrive as a customer service representative at Farmers Insurance, and why are they important?

To thrive as a Customer Service Representative at Farmers Insurance, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance policy systems, and sometimes a state insurance license are commonly required. Active listening, patience, and a positive attitude help representatives build rapport and effectively resolve client concerns. These skills ensure customer satisfaction, policy accuracy, and contribute to client retention in a competitive insurance industry.

What is the difference between Customer Service Representative Farmers Insurance vs Claims Adjuster?

AspectCustomer Service Representative Farmers InsuranceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing and certifications often required
Work EnvironmentOffice setting, call centers, or remote workField and office settings, inspecting damages and interviewing claimants
Employer & Industry UsageCustomer support for policyholders, sales, and serviceEvaluating insurance claims, determining coverage, and settlement

Customer Service Representatives at Farmers Insurance primarily handle policy inquiries, provide support, and assist customers over the phone or online. Claims Adjusters focus on investigating and settling insurance claims. While both roles require strong communication skills and insurance knowledge, Claims Adjusters typically have additional certifications and perform more investigative work. Understanding these differences helps job seekers identify the right career path within the insurance industry.

More about Customer Service Representative Farmers Insurance jobs

What cities are hiring for Customer Service Representative Farmers Insurance jobs?

Cities with the most Customer Service Representative Farmers Insurance job openings:

What job categories do people searching Customer Service Representative Farmers Insurance jobs look for?

The top searched job categories for Customer Service Representative Farmers Insurance jobs are:

Customer Service Representative Farmers Insurance jobs near you
Infographic showing various Customer Service Representative Farmers Insurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Bilingual Customer Service Representative - Farmers Insurance

Sonia Reyna-Farmers Insurance Agency

San Antonio, TX • On-site

$35K - $55K/yr

Full-time

PTO

Posted 18 days ago

Job description

About the Job

Do you enjoy helping people, solving problems, and building lasting relationships? The Sonia Reyna Farmers Insurance Agency is looking for a friendly, Bilingual Customer Service Representative who is passionate about delivering outstanding service while supporting clients with their insurance needs.


This role is ideal for someone who enjoys working with people, stays organized in a fast-paced environment, and takes pride in creating positive customer experiences. If you're looking for a long-term career with opportunities to learn and grow, we'd love to meet you.


About Our Agency

At Sonia Reyna Farmers Insurance Agency, we believe exceptional customer service is the foundation of everything we do. Our team is committed to providing personalized insurance solutions while creating a supportive, professional workplace where every team member has the opportunity to grow.


Whether you already have insurance experience or are looking to expand your career, we'll provide the training, guidance, and support you need to succeed.

Responsibilities

As our Customer Service Representative, you'll become a trusted resource for our clients by helping them understand their policies and ensuring they receive prompt, friendly service. Your day may include:


  • Assisting customers with policy changes, billing questions, and coverage inquiries.
  • Answering inbound calls and providing timely, professional support.
  • Communicating fluently in both English and Spanish to assist a diverse client base.
  • Reviewing existing policies and identifying opportunities for additional coverage when appropriate.
  • Processing policy updates and documenting customer interactions accurately.
  • Working closely with the sales team to ensure a seamless client experience.
  • Building strong relationships that encourage long-term customer retention.
Requirements

We're looking for someone who enjoys helping others and brings positive energy to every interaction. The ideal candidate is:


  • Bilingual in English and Spanish.
  • Property Casual General lines license (or willingness to obtain)
  • Customer-focused with excellent communication skills.
  • Organized, dependable, and detail-oriented.
  • Comfortable learning new technology and agency systems.
  • Able to multitask while maintaining accuracy.
  • Professional, positive, and a collaborative team player.
  • Insurance experience or licensing is a plus, but we're willing to train the right person.


When you join the Sonia Reyna Farmers Insurance Agency, you're joining a team that values your growth and success: APPLY NOW

Benefits
Paid Time Off (PTO)###Mon-Fri Schedule###Career Growth Opportunities###