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Customer Service Representative Collections Jobs

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Mauldin, SC · On-site

$15 - $17/hr

Telephones past due customersQUALIFICATIONSPrevious experience in customer service, collections, or the finance industry a plus. The CSR must have knowledge of computer skills. REQUIREDA high school ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Easley, SC · On-site

$15 - $17/hr

Telephones past due customers QUALIFICATIONS Previous experience in customer service, collections, or the finance industry a plus. The CSR must have knowledge of computer skills. REQUIRED A high ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Taylors, SC · On-site

$14.25 - $19.50/hr

Telephones past due customers QUALIFICATIONS Previous experience in customer service, collections, or the finance industry a plus. The CSR must have knowledge of computer skills. REQUIRED A high ...

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Customer Service Representative Collections information

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How much do customer service representative collections jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer service representative collections in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative collections?

Customer Service Representative Collections are professionals who contact customers with overdue accounts to remind them of outstanding balances and arrange for payment. They handle inbound and outbound calls, negotiate payment plans, and provide information about account status. In addition to collecting payments, they also answer customer questions, update account information, and work to resolve any disputes or concerns. Their role requires strong communication, problem-solving skills, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a customer service representative collections?

To thrive as a Customer Service Representative in Collections, you need strong communication, negotiation, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections tracking systems, and basic office applications is typically required. Patience, resilience, and professionalism are crucial soft skills for handling difficult conversations and maintaining positive client relationships. These competencies help ensure effective debt recovery while preserving customer satisfaction and adhering to compliance standards.

What are some common challenges faced by customer service representatives collections, and how can they be managed?

Customer Service Representatives in collections often encounter challenges such as handling difficult conversations with customers who may be experiencing financial stress, maintaining empathy while enforcing payment policies, and meeting collection targets without sacrificing customer satisfaction. Managing these challenges involves practicing active listening, remaining patient and professional, and using problem-solving skills to find mutually beneficial solutions. Many organizations provide training and support tools to help representatives manage stress and develop effective communication strategies.

What is the difference between Customer Service Representative Collections vs Customer Service Representative?

AspectCustomer Service Representative CollectionsCustomer Service Representative
CredentialsHigh school diploma; sometimes certifications in collections or financeHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, finance companies, healthcare billingRetail, telecom, banking, various service industries
Employer & IndustryFinancial institutions, healthcare providers, debt collection agenciesRetail stores, telecom providers, banks, service companies
Search & Comparison IntentFocus on debt collection, payment recovery, credit issuesCustomer support, service inquiries, general assistance

Customer Service Representative Collections primarily handles debt recovery and payment issues within financial or healthcare sectors, requiring knowledge of collections processes. In contrast, Customer Service Representatives provide general support and assistance across various industries. While both roles involve communication skills and customer interaction, collections roles focus more on financial negotiations and debt resolution.

What are popular job titles related to Customer Service Representative Collections jobs?

For Customer Service Representative Collections jobs, the most frequently searched job titles are:

Customer Service Representative Collections jobs near you
Infographic showing various Customer Service Representative Collections job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service & Collections Representative

Seneca, SC • On-site

Terminix Service, Inc.
See more jobs at Terminix Service, Inc.external

$16 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Terminix rating

6.5

Company rating: 6.5 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

Job description

Customer Service & Collections Representative$16 - $17.50 /hr. Starting Pay + CommissionDay shift schedule: Monday - Friday, 8:00 AM - 5:00 PM (no nights or weekends!)Location: Work will be performed at 214 North Walnut Street, Seneca SC 29678Join our fast-paced team at Terminix Service Inc in Seneca SC , where your people skills and drive make a real impact. We're looking for energetic professionals who thrive in a high-volume call environment and love helping customers while driving sales and results.What You'll Do:Handle a high volume of inbound and outbound calls with professionalism and urgencyEngage with customers to resolve account issues, collect payments, and offer solutionsDrive sales through strong product knowledge and persuasive communicationMaintain accurate records and follow up to ensure customer satisfactionWhat We're Looking For:Strong communication and negotiation skillsExperience in sales, collections, and/or customer service preferredComfortable working in a fast-paced, goal-driven environmentReliable, positive, and ready to grow with usWhy Terminix Service Inc?$16 -$17.50 /hr. starting pay + competitive commission structureFull benefits package: Medical, dental, vision, FSA, life insurance, paid holidays, PTO, 401(k) with match, profit-sharing, and morePaid training from day one - including travel and meals at no cost to youABOUT TERMINIX SERVICE, INC.Terminix Service Inc, a family-owned company with over 80 years of history and 57 locations across SC, western NC, and GA. We provide exceptional Commercial & Residential Pest Control Services from 57 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are recognized for being among the top 10 pest control companies in the country. We invest in the people and communities where our employees live and work. We are not just in the BUG business, we're in the PEOPLE business.We believe in hiring extraordinary people and providing them with the opportunities and benefits that they need to reach both professional and personal success. As a family business, we know that our success comes from our people. Nearly half of our employees have worked with us for more than five years.Apply TodayIf you're energetic, customer-focused, and excited to help others while growing your career, we want to meet you! Fill out our quick 3-minute application and take the first step toward joining a team that values your skills and contributions.Location (29678)
Job Posted by ApplicantPro

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