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Customer Service Representative Collections Jobs

Cahaba Management & Consulting

CSR

Northport, AL · On-site

$14 - $16/hr

Collections in person, over the phone and via written communication. * Ensuring customer queries ... Customer Service Representatives know how to diffuse a tense situation and do everything within ...

Cahaba Management & Consulting

CSR

Montgomery, AL

$14 - $16/hr

Collections in person, over the phone and via written communication. * Ensuring customer queries ... Customer Service Representatives know how to diffuse a tense situation and do everything within ...

Trustpilot

CUSTOMER SERVICE REPRESENTATIVE

Carrollton, GA · On-site

$14.75 - $20/hr

Telephones past due customers QUALIFICATIONS Previous experience in customer service, collections, or the finance industry a plus. The CSR must have knowledge of computer skills. REQUIRED A high ...

Trustpilot

CUSTOMER SERVICE REPRESENTATIVE

Easley, SC

$55K/yr

Previous experience in customer service, collections, or the finance industry a plus. JOB SUMMARY The CSR plays a very important part in the operation of a consumer finance office. The duties of a CS ...

Sunset Finance

CUSTOMER SERVICE REPRESENTATIVE

Mauldin, SC

$14.50 - $19.75/hr

Telephones past due customers QUALIFICATIONS Previous experience in customer service, collections, or the finance industry a plus. The CSR must have knowledge of computer skills. REQUIRED A high ...

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How much do customer service representative collections jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for customer service representative collections in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Collections, and why are they important?

To thrive as a Customer Service Representative in Collections, you need strong communication, negotiation, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections tracking systems, and basic office applications is typically required. Patience, resilience, and professionalism are crucial soft skills for handling difficult conversations and maintaining positive client relationships. These competencies help ensure effective debt recovery while preserving customer satisfaction and adhering to compliance standards.

What are some common challenges faced by Customer Service Representatives in collections, and how can they be managed?

Customer Service Representatives in collections often encounter challenges such as handling difficult conversations with customers who may be experiencing financial stress, maintaining empathy while enforcing payment policies, and meeting collection targets without sacrificing customer satisfaction. Managing these challenges involves practicing active listening, remaining patient and professional, and using problem-solving skills to find mutually beneficial solutions. Many organizations provide training and support tools to help representatives manage stress and develop effective communication strategies.

What are Customer Service Representative Collections?

Customer Service Representative Collections are professionals who contact customers with overdue accounts to remind them of outstanding balances and arrange for payment. They handle inbound and outbound calls, negotiate payment plans, and provide information about account status. In addition to collecting payments, they also answer customer questions, update account information, and work to resolve any disputes or concerns. Their role requires strong communication, problem-solving skills, and the ability to remain calm under pressure.

What is the difference between Customer Service Representative Collections vs Customer Service Representative?

AspectCustomer Service Representative CollectionsCustomer Service Representative
CredentialsHigh school diploma; sometimes certifications in collections or financeHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, finance companies, healthcare billingRetail, telecom, banking, various service industries
Employer & IndustryFinancial institutions, healthcare providers, debt collection agenciesRetail stores, telecom providers, banks, service companies
Search & Comparison IntentFocus on debt collection, payment recovery, credit issuesCustomer support, service inquiries, general assistance

Customer Service Representative Collections primarily handles debt recovery and payment issues within financial or healthcare sectors, requiring knowledge of collections processes. In contrast, Customer Service Representatives provide general support and assistance across various industries. While both roles involve communication skills and customer interaction, collections roles focus more on financial negotiations and debt resolution.

More about Customer Service Representative Collections jobs
What cities are hiring for Customer Service Representative Collections jobs? Cities with the most Customer Service Representative Collections job openings:
What job categories do people searching Customer Service Representative Collections jobs look for? The top searched job categories for Customer Service Representative Collections jobs are:
Customer Service Representative Collections jobs near you
Consumer Care Representative (Collections Specialist/Customer Service)

Consumer Care Representative (Collections Specialist/Customer Service)

Coast Professional, Inc.

East Aurora, NY • On-site

$17.20 - $17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Benefits
  • 11 Paid Holidays
  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Paid training
  • Referral program
  • Vision insurance

Job type
  • Full-time.

Location
  • This is an in-office opportunity located at 300 Gleed Ave, East Aurora, NY 14052.

Number of openings for this position
  • Ongoing need to fill this role.

Pay
  • Starting at $17.20 - $17.75 per hour plus $4.23 health and welfare.
  • Monthly Bonus Potential.

Schedule
  • Monday to Friday.

Job Summary
The Consumer Care Representative (Customer Service) works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative (Customer Service) makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative (Customer Service) may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative (Customer Service) may receive and submit to the client hearing requests from debtors.
Job Duties and Responsibilities
  • Skip-tracing debtors to locate current residence and employment information.
  • Handling incoming and outgoing collection calls.
  • Negotiating balance in full payments, payment arrangements or legal referrals.
  • Reviewing accounts and schedule contact dates for follow-up calls.
  • Reading and following scripts verbatim.
  • Follow Federal/State laws and company policies.
  • Documenting interactions with Debtors.
  • Additional duties as assigned based on the line of business.

Qualifications
Education
  • High school diploma or GED required.

Knowledge, Skills, and Abilities
  • Reading and typing.
  • Working knowledge of modern office procedures, methods, and computer equipment.
  • Excellent communication skills.
  • Principles and practices of customer service.
  • Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
  • Good organizational skills and attention to detail.
  • Ability to comply with rules, regulations, laws and methods as related to debt collection.
  • Work independently in the absence of immediate supervision.
  • Ability to handle and resolve recurring problems.
  • Successfully complete and pass the FDCPA test.
  • Successfully be approved to work on the contract, per the client's requirements, state licensing and background check procedure.

Clearance
As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual's honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.
Security
Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.
Licensing
This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.
Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
Disclaimer
This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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